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Process Flow Charting: A Tool for Delivery System Redesign

Process Flow Charting: A Tool for Delivery System Redesign. Neil Korsen, MD, MS MaineHealth Caring for ME and Mental Health Integration Programs MMC Center for Outcomes Research and Evaluation MaineHealth Learning Community January 18, 2007. Why Change?. Chronic Care Model. Health System.

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Process Flow Charting: A Tool for Delivery System Redesign

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  1. Process Flow Charting: A Tool for Delivery System Redesign Neil Korsen, MD, MS MaineHealth Caring for ME and Mental Health Integration Programs MMC Center for Outcomes Research and Evaluation MaineHealth Learning Community January 18, 2007

  2. Why Change?

  3. Chronic Care Model Health System Community Resources and Policies Health Care Organization ClinicalInformationSystems Self-Management Support DeliverySystem Design Decision Support Prepared, Proactive Practice Team Informed, Activated Patient Productive Interactions Improved Outcomes / ICIC

  4. Process Flow Charting • Understand how a work process/work flow currently works. • Generate ideas about how the process might improve. • Think about staff roles and whether you are making best use of the people on your team.

  5. Improving a Process • Understand the process through the eyes of the people who experience it – patients, staff, etc. • Brainstorm ideas about how the current process might be improved. • Use the Model for Improvement/ PDSA to test these ideas, on a small scale, and work your way towards the process that works best for you.

  6. Model for Improvement What are we trying to accomplish? How will we know that a change is an improvement? What change can we make that will result in improvement? Act Plan Study Do From:: Associates in Process Improvement

  7. A P S D D S P A A P S D A P S D Repeated Use of the PDSA Cycle Changes That Result in Improvement Learning from Data Proposals, Theories, Ideas

  8. Calls Office Pt.withSx Pt. Arrives Appt Made PHQ-9 Pt. meets with clinician Pt. Dx with Depression Tx Options Psych Rx Meds Wztchful Waiting SM Goal Next Appt Care Mgt

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