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In the fast-moving digitalized era, every business is enormously impacted, banking and financial industry firms are one among those. To cater smart, efficient, agile services to the borrowers, the following are the areas that are vital to be considered.
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Key areas that must be considered by lenders/ financing institutions for the new financial landscape
In the fast-moving digitalized era,every business is enormously impacted, banking and financial industry firms are one among those. To cater smart, efficient, agile services to the borrowers, the following are the areas that are vital to be considered.
Digital Transformation The incorporation of latest software and apps has become a threshold to survive in this competitive market of the financial and banking industry. Implementation of FinTech in form of;cloud computing, API, real-time data; all together, enables immediate access of data and further helps in transforming the entire lending business process model.
Improving operational efficiency With the fast-changing world and living in the era of one-click at your door, lenders need to transform its functioning process by increasing its optimization by shortening the lending decision period, replacing manual labor activities like document organization, updating and maintaining financial and accounting data, with automated machines helps in reducing time and cost.
To sustain the business or avoid running into losses, it is vital to assess the credibility of a borrower beyond credit score rating. Looking into consumer’s behavioral trends, evaluating the recurring expense of a borrower can help in analyzing the potential of a borrower to repay the loan.
Fraud detection & prevention Due to the growing rate of crimes and fraud across the world; the banking and financial industries are the red spots in it. With the support of modernizing financial technology, lenders can have open finance and open bank. Using it, lenders can cross-validate borrower’s banking, accounting, and financial data. It helps in catching any fishing or fraudulent activities. Likewise, lenders can analyze borrower’s account receivables and account payable trends to forecast cash flow management.
Increasing customer engagement Customers being paramount in every business, keeping them satisfied is vital. Lenders can customize/personalize their services as per the borrower’s demand. Using business intelligence tools lenders can promote additional services like advisory services, such as investment planning, stock control, working capital management.