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8 Most Useful Features of VoIP Technology

VoIP Technology is one of the most useful technologies in this 21st century. It consists of numerous features and all of them are equally useful at some or the point.

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8 Most Useful Features of VoIP Technology

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  1. VoIP stands for Voice over Internet Protocol • It uses the packet switched network for call transmission. Hence VoIP call cost is low. • VoIP technology is faster and has many features than its counterparts • It is the most important one for all communication purposes of the present day.

  2. Hosted Cloud PBX • Hosted PBX is a telephone exchange system which a third party service provider builds, delivers and manages. • As a part of VoIP service, Hosted PBX is accessed entirely through the internet.  • Virtual Hosting or cloud Hosting saves manual labour of storing data. This data is accessible from anywhere as it remains on the internet. • This feature further helps companies and businesses to make adjustments as necessary.

  3. UC Collaboration • Unified Communication refers to a phone system that unifies multiple communication methods within a business. • With the help of WebRTC, the merging of VoIP and UC services into viable app is possible. • These apps use the features of VoIP Technology and UC to bring out features like chat, instant messaging, video conferencing and lot more.

  4. Integration with Cloud & Cloud-based Tools • Cloud computing is shared pools of configurable computer system resources and higher-level services. • Cloud makes it possible for various platforms to integrate with each other. • The integration of VoIP Technology with the cloud improves company-client communication. • This also helps to increases the efficiency of customer support system.

  5. Integration with IOT • Internet of Things (IoT) is an ecosystem of connected physical objects that are accessible through the internet. • As IOT and VoIP work on the same standard Internet Protocol, this makes the integration of both possible. • Integration of VoIP with IOT is useful for: • Auto-dialling a phone number in an emergency, • Controlling IOT devices via analogue phone • Monitoring smart objects via VoIP phone.

  6. “Find Me” or “Follow Me” • This feature means that users can simply add a list of numbers for people to reach them. • This feature helps one to connect the user irrespective of the location or the device. • This feature when combined with call screening, it ensures that only specific numbers reach particular devices which are important.

  7. Monitor, Whisper & Barge • This 3 features of VoIP technology are useful specially for Call Centres: • “Monitor” lets a third party usually a supervisor to silently monitor a two-party call made or answered by a PBX user(the agent) on the conversation with an external party or the customer. • “Whisper” lets a supervisor silently monitoring a call, to privately speak to the agent without the customer hearing the discussion. • “Barge” is where the silent monitor joins the call and it becomes a conference call where everyone can speak to and hear each other.

  8. VoIP Call Features • There are many VoIP Call features. Some of the important ones among them are: • 3-Way Calling • Call waiting and transfer & redial • Caller ID • Call forward • Web-integrated voice mail

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