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The customer is always right

With good service, the sale will come by itself. Check why this is happening. More information on the presentation and website http://www.ideoagency.com/

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The customer is always right

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  1. Thoughtful solutions The customer is always right? Nazwa przykładowego klienta Propozycja współpracy You don’t say! Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  2. Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

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  6. Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  7. WhatcanI getyou? Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  8. 5 reasons why I should order something here Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  9. Bigger or smaller crisis can happen to your business Everything depends on you how you deal with it Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  10. October 3rd an unwanted offer Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  11. October 3rd entry on the company’s Facebook fanpage Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  12. October 3rd an email message to the spokesman Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  13. October 4th submit the problem by filling in the form Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  14. October 4th we found it! You will get the answer Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  15. October 9th – please, be patient! We promise to get in touch! Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  16. October 15th – still nothing… Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  17. 22.10 A letter! We apologize, you're absolutely right… Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  18. Customer service changes with

  19. I would like to offer you a card Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  20. „Learn from your mistakes” Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  21. Analyze your competition Copy what is good / Avoid what is bad Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  22. Lots of blogs, Facebook posts, comments below articles Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  23. 36% of social network users write about brands Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  24. E-motions… Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  25. 1 disappointed > 10 satisfied Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  26. Monitor the situation Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  27. Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  28. Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  29. Would you like a tablet for 0 PLN? Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  30. 24 month contract for: Bookkeeping - 189 PLN Income 1500 PLN/month Payment by credit card - 500PLN/month + formalities Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  31. Why are customers still complaining about banks? Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  32. Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  33. Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  34. Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  35. Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  36. Not only finances… Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

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  38. Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  39. The year of Mobile Apps The year of RTB (Real-Time Bidding) The year of the End of the World Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  40. The year of thinking! Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  41. Web 3.0 / Marketing 3.0 We need to be where the users are and follow them Assist them when they expect it Fulfill their needs in the first place With good service, the sale will come by itself Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  42. Let’s "surround" them with care • "Your" website / other web services • Customized mailing / newsletter • Mobile apps as well as text messaging • Telephone calls when needed • Other media tools Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  43. Public administration • Web 1.0 - we have an email address • Web 2.0 - we respond to email messages from the customers • Web 3.0 - we reply the same day Łukasz Szymański - e-marketing specialist| InternetBeta 2012 | 27.09.2012

  44. Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  45. Ok – damy radę! We want to serve customers in the best possible way. We want to make their life easier, so we design new solutions. We want customers to be happy to use it, because that is why we implement it. Who do we often ask for the opinion? We know very well how something should work • Traders will gladly tell you how to do it, because they have the best contact with • customers CEO of course knows best • Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  46. Czy o czymś nie zapominamy? This tool is intended for customers. It should solve their problems Only then they will be happy to use it. We only operate this system / tool and if everything goes well, we will also benefit from it. Why do we need the best system, if no one wants to use it? Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  47. Wewnętrznie jest łatwiej Very often when implementing an intranet system the resistance among employees appears. They are afraid they will not be able to handle it, that it is time absorbing, and that it will have too much control over them… Reasons for NOT using such a system can be as many potential users. In our company we have a duty to organize trainings. Unfortunately, we have no influence on customers - that is why the first impression is so important. Łukasz Szymański, Specjalista ds. e-marketingu, Ideo Sp. z o.o. | Innowacyjne zarządzanie informacją o Kliencie w Energetyce | 31.05.2012

  48. Customer expectations analysis Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  49. They do not always know what they need Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

  50. Expectations are changing Łukasz Szymański - E-Marketing Specialist| #e-biznes festiwal | 14.11.2012

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