1 / 14

DoIT Services

DoIT Services. Presented by Lou Perillo Director, Administrative Technology Support Services. Praveen Panchal Chief Information Officer Joe Laub Deputy Chief Information Officer. DEPARTMENT of INFORMATION TECHNOLOGY Office of Finance and Administration SVP Robert M. Pignatello.

Jeffrey
Download Presentation

DoIT Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. DoIT Services Presented by Lou Perillo Director, Administrative Technology Support Services Praveen Panchal Chief Information Officer Joe Laub Deputy Chief Information Officer DEPARTMENT of INFORMATION TECHNOLOGY Office of Finance and Administration SVP Robert M. Pignatello

  2. DoITThe Department of Information Technology Two main Offices • ATSS Administrative Technology Support Services • ITSS Instructional Technology Support Services Main Contact: Help Desk • Hours: See DoIT Homepage for Hours • Phone: 212-237-8200 • Email: helpdesk@jjay.cuny.edu • Home Page: http://johnjay.jjay.cuny.edu/doit/ • Suggestions & • Feedback doit@jjay.cuny.edu

  3. DoIT HOME PAGEhttp://johnjay.jjay.cuny.edu/doit/

  4. ATSS Lou Perillo – Director, Administrative Technology Support Service • HelpDesk • Technical Support • Networking • Telecommunications • User Support Services

  5. New Department Services/Notices • RightAnswers@JohnJay our Self Service Knowledgebase for Faculty and Staff found on Inside John Jay • New call center at our HelpDesk. • Check for DoIT Service notices and alerts on our home page • New Wireless Access System • Technicians dispatched to classrooms

  6. Inside John Jay You can access Inside John Jay using your college email address and password at: http://inside.jjay.cuny.edu Gain Access to: • Resource Center • Announcements • Policies and Procedures Compendium • Employee Center • John Jay Newsroom, John Jay in the News • Faculty Notes and the John Jay Newsletter • See Events and the College and more

  7. Inside John Jayhttp://inside.jjay.cuny.edu

  8. HELPDESK &TECHNICAL SUPPORT Doug Toppin – Mgr. of Tech Support & Helpdesk Frank Giummo - DoIT Helpdesk Supervisor • Support 14,000 students and over 2,000 faculty and staff • 7 Technical Support Staff & 9 Helpdesks Agents • 7 day Helpdesk Support during the Semester • Support approximately 1000+ administrative computers and peripherals on Campus • Support Hardware, software, and Network related problems • Email or call the Helpdesk for computing problems • All work orders are logged and you receive a reference #

  9. DoIT HelpDesk Services • HelpDesk is the Central Source of Contact for all requests for Service from the Department of Information Technology this includes: • Computer Hardware, Software, etc installation and configuration support • Email • Telephone Support • Internet, Network and Wireless Access Support • Classroom Technology Services • Audio Visual Services and Special Events • CUNYfirst

  10. NETWORKING O’Neil Hinds – Network Manager Networking is responsible for the underlying technological infrastructure of the college • Wireless Internet Access • The Campus is wireless • Anti-Spam • Internet Connection • Server Administration

  11. EMAIL • New Email System • “MS Exchange Email for faculty and staff” • MS Outlook is the supported email Client • Can forward John Jay email to your personal email account • POP, IMAP and MAPI. Supported protocol • Active Sync supported for Smart phones • To access email from anywhere • http://webmail.jjay.cuny.edu/owa

  12. TELECOMMUNICATIONS Patrick (Chico) Alvarez - Manager • Call the Helpdesk to have your phone setup and have your name added to the Directory • Phone Problems – Call the HelpDesk • Phone Directory now in Email System • Telephone brochure – online and can be found on the DoIT HomePage

  13. Things to Know • Your email address is: • firstinitial+lastname@jjay.cuny.edu • Password = jj+last 4 digits of ss# • All lowercase • How do I logon to the John Jay Network • Use your email address as your user name • Type in your password • Any Problems Call or email the HelpDesk • Email: helpdesk@jjay.cuny.edu • Call: Ext: 8200

  14. DoITThe Department of Information Technology Two main Offices • ATSS Administrative Technical Support Services • ITSS Instructional Technical Support Services • Main Contact: Help Desk • Hours: See DoIT Homepage and Click on Helpdesk • Phone: 212-237-8200 • Email: helpdesk@jjay.cuny.edu • Home Page: http://johnjay.jjay.cuny.edu/doit/ • Suggestions & • Feedback doit@jjay.cuny.edu

More Related