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DoIT Services

DoIT Services Praveen Panchal Chief Information Officer Presented by Lou Perillo – Administrative Technology Support Services Bill Pangburn – Instructional Technology Support Services DEPARTMENT of INFORMATION TECHNOLOGY Office of Finance and Administration SVP Robert M. Pignatello

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DoIT Services

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  1. DoIT Services Praveen Panchal Chief Information Officer Presented by Lou Perillo – Administrative Technology Support Services Bill Pangburn – Instructional Technology Support Services DEPARTMENT of INFORMATION TECHNOLOGY Office of Finance and Administration SVP Robert M. Pignatello

  2. DoITThe Department of Information Technology Two main Offices • ATSS Administrative Technology Support Services • ITSS Instructional Technology Support Services Main Contact: Help Desk • Hours: See DoIT Homepage for Hours • Phone: 212-237-8200 • Email: helpdesk@jjay.cuny.edu • Home Page: http://johnjay.jjay.cuny.edu/doit/ • Suggestions & • Feedback doit@jjay.cuny.edu

  3. ATSS Lou Perillo – Deputy Director • HelpDesk • Technical Support • User Support Services • Switchboard • Operations of the Department of Information Technology

  4. New Department Services/Notices • HelpDesk Call Processing System - for the answers to questions common for faculty, staff and students • Redesigning the DoIT Homepage • Check for DoIT Service notices and alerts • Technicians dispatched to classrooms • Online Request form for computers

  5. HELPDESK &TECHNICAL SUPPORT Doug Toppin - Manager of Tech Support • Support 14,000 students and over 2,000 faculty and staff • 6 Technical Support Staff • 6 Helpdesk Representatives • Support approximately 1000 administrative computers and peripherals • Support Hardware, software, and Network related problems

  6. INTRANET You can access the Intranet using your John Jay college email address and password at: http://doit.jjay.cuny.edu/intranet/ Gain Access to: • AVS (Audio Visual Services) Request Form • Online Equipment Request Form • Space Request form • Facilities Request Form • Critical Choice Information • And more

  7. NETWORKING Joe Laub – Senior Network Manager Networking is responsible for the underlying technological infrastructure of the college • Wireless • Anti-Spam • Internet Connection • Servers

  8. EMAIL • Hao Wang – email administrator • Coming Soon “MS Exchange Email for faculty and staff” (check our homepage for more information) • Global email for faculty and staff and Students approved by Institutional Advancement • Global email for students approved by - AVP Richard Saulnier

  9. TELECOMMUNICATIONS Patrick (Chico) Alvarez - Manager • Phone Problems – Call the HelpDesk • New PBX • “Spell by Name Directory” • Global Voice Mail for emergencies only

  10. DoIT HOME PAGEhttp://johnjay.jjay.cuny.edu/doit/

  11. DoITThe Department of Information Technology Two main Offices • ATSS Administrative Technical Support Services • ITSS Instructional Technical Support Services • Main Contact: Help Desk • Hours: See DoIT Homepage and Click on Helpdesk • Phone: 212-237-8200 • Email: helpdesk@jjay.cuny.edu • Home Page: http://johnjay.jjay.cuny.edu/doit/ • Suggestions & • Feedback doit@jjay.cuny.edu

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