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Re-Inventing Learning at Motel 6 Debbie Ascenzo, Sr. Manager, eLearning

Learning: Re-Imagined. Re-Inventing Learning at Motel 6 Debbie Ascenzo, Sr. Manager, eLearning. Accor. Accor Hospitality 4,000 hotels worldwide Economy to full scale Accor Services In 40 countries around the world Benefits Rewards & Loyalty Expense Management. Accor Hospitality.

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Re-Inventing Learning at Motel 6 Debbie Ascenzo, Sr. Manager, eLearning

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  1. Learning: Re-Imagined Re-Inventing Learning at Motel 6 Debbie Ascenzo, Sr. Manager, eLearning

  2. Accor • Accor Hospitality • 4,000 hotels worldwide • Economy to full scale • Accor Services • In 40 countries around the world • Benefits • Rewards & Loyalty • Expense Management

  3. Accor Hospitality

  4. Motel 6 Then • Founded in 1962 • Original price per night $6

  5. Motel 6 Now

  6. Academie Accor North America • Member of Academie Accor Worldwide • Network of 16 local Academies • Strategic facility to increase employees’ skills and performance • ANA Headquarters - Dallas, TX • Supports • Motel 6 Regional Training Centers • Dallas, TX • Phoenix, AZ • Contact Center – Columbus, OH

  7. History of eLearning at Accor • 2002 – 300 Motel 6 General Managers • 2003 - Creation of Académie Accor Online • 2004 - Customized portals by brand • 2005 – Certification implemented • 2006 - Académie Australia/New Zealand • 2007 – Southeast Asia • 2009 – 25,000 Online University Enrollees

  8. Looking for a New Vendor • Outgrew current vendor • Needs • Better reporting • LMS more flexible and cost effective • Learning programs • Consultative approach with vendor • Better ILT functionality

  9. Changes at Motel 6 • Grow our network to 1100 locations by 2010 • Update all locations to match our “Phoenix” Prototype • Build new corporate and franchise prototypes • Changing General Manager (GM) profile

  10. Training meets Business Demands • Issues • Enhance MIT training to encompass changing profile of GM • MIT Training currently saturates trainees • Solutions • Training in three phases • Utilize technology • SMEs will deliver at all phases of the training

  11. Previous MIT Training Program • Two Training Facilities • Dallas • Phoenix • Four Training Managers • Six week training program • OJT • Classroom • Property Management Experience • Property Takeover • Over 300 GMs trained yearly

  12. Re-invented MIT Curriculum Phase 1: • OJT • Classroom • Property takeover

  13. Re-invented MIT Curriculum Phase 2: • Long Distance Learning • Trainee responsible for enrolling in sessions • Provide reports to AMs

  14. Re-invented MIT Curriculum Phase 3: • Long Distance • Self-Development • Completion

  15. Blending with Online University • Create Advanced Group for Motel 6

  16. Blending with Online University • Create MIT accounts • Move custom content to OU

  17. Blending with Online University • Create hard skills assessment for OJT

  18. Blending with Online University • Select SkillSoft content for internal promotes

  19. Blending with Online University • Create Learning Programs • Create Dialogue sessions for SMEs • Set-up registration for Dialogue sessions • Train SMEs on synchronous training

  20. Blending with Online University • Release Management Knowledge Center

  21. Motel 6 Learning Growth Model

  22. Benefits of Blending • Reduced classroom time • Employee has more responsibility for their training • New GM able to apply learning before moving on • Phase II & III couldn’t happen without self-enrollment • Improved reporting to Area Managers • Lower MIT turnover • Savings $220,000 per year

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