1 / 3

How Can I Communicate With A Live Person at Air China

Air China is a China-based flag carrier. The flight operates at international and domestic destinations across the world. The airlines focus on providing the best quality services to their passengers, and they offer special discounts to women passengers to promote women's power in the world. After hearing this, one of the women travelers wants to book flight tickets with Air China, but a few queries are revolving in her mind. She is in a dilemma. Can I Talk to a Real Person at Air China and ask about the issues?

Juan73
Download Presentation

How Can I Communicate With A Live Person at Air China

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. How Can I Communicate with A Live Person at Air China? Air China is a China-based flag carrier. The flight operates at international and domestic destinations across the world. The airlines focus on providing the best quality services to their passengers, and they offer special discounts to women passengers to promote women's power in the world. After hearing this, one of the women travelers wants to book flight tickets with Air China, but a few queries are revolving in her mind. She is in a dilemma. Can I Talk to a Real Person at Air China and ask about the issues? Yes, customers can communicate with airlines through the customer service team. Different Modes to Contact Air China Communicate via Phone Number: Phone calls are the best way to resolve queries from the customer care executive; this method is quite effective and hence is used by many passengers. To connect via phone call, follow the below-mentioned steps: You can dial +1-800-882-8122 (Toll-free). The contact times are Monday to Friday (06:00 to 21:00), Saturday and Sunday (07:30 to 16:00). Follow the IVR instructions and select the key as per your requirement. Select the preferred language by touching 0 from your keypad. You can touch 1 for reservations and timings of flight. Touch 2 for cancellations and change of flight. For any medical emergency, touch 3. Touch 4 to know about the policy of the airlines. For more information, touch # from your keypad and get connected with the live person of the airline. Communicate via Live Chat: The other way available with the customers is through the live chat process. Travelers can Talk to a Real Person at Air China via simple online chat. If you wish to know about the process, follow the below-given points: Visit the official website of Air China. Go to the "Contact us" option, which is available on the home page. You will find the option "Let's Chat with us," you need to click on the link. The list of queries will be available on the chat box; select any question from the options per your requirement. Then describe all your questions in the chat box, and the customer service agent will instantly connect. Refresh the page to restart the chat with the live agent. Communicate via email: If you have tried both methods mentioned earlier and are still looking for a better response. Then you can choose to connect over email, but you must

  2. know it is a slow communication process. Follow the below-mentioned points to contact over email mode: Drop your queries in ca-europe@airchina.com You can also drop the phone number in the email box so that the live agent can contact you through the phone number if the matter is too urgent. If you have booked a reservation with the flight, you need to enter all your details for the ticket. Remember to mention the subject while sending the email. Customer service agents only consider giving responses to those emails which are subject. Airlines will give reply to your email within 2 to 3 days.

  3. You can also fill out the feedback form when your issue gets resolved. Communicate via Social Media: The most preferred and the best alternate way is to connect through social networking sites available on mobile devices. The apps are Instagram, Facebook, Youtube, Twitter, etc. Follow simple bulleted points to reach the customer service agent of the airline: Open the official page of Air China from any of the apps. Go to the "Send Message" option. Enter all your issues related to airlines. The live person will soon give a response to all your issues. The staff of the airlines will connect with you to take feedback about the service the agent provides. You can request the officials again if you have any further queries or issues. Conclusion If the traveler is still unsatisfied, they can go to the airport and talk to the airport officials. Customers are advised to carry the necessary documents while going to the airport. Till then, have a safe flight journey. Read also: How to Speak to the Air China Agent?

More Related