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Appreciative Leadership

Appreciative Leadership. An Appreciative Inquiry into the power of engaging leadership. Intended Outcomes . Discover the principles of Engaging Leadership Experience Appreciative Inquiry Process Meet the principles of Appreciative Inquiry. What is Appreciative Inquiry?.

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Appreciative Leadership

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  1. Appreciative Leadership An Appreciative Inquiry into the power of engaging leadership Leadership: The Experience Appreciative Inquiry

  2. Intended Outcomes • Discover the principles of Engaging Leadership • Experience Appreciative Inquiry Process • Meet the principles of Appreciative Inquiry Leadership: The Experience Appreciative Inquiry

  3. What is Appreciative Inquiry? Appreciative Inquiry is an approach to organizational change based on strengths rather than weaknesses, on a vision of what is possible rather than an analysis of what is not. Leadership: The Experience Appreciative Inquiry

  4. Appreciative Inquiry is • an approach to leadership • a philosophy • a methodology for managing change • a tool for team development • co-creating systems and relationships at all levels Leadership: The Experience Appreciative Inquiry

  5. Pygmalion Effect • Remember someone who really believed in you, knew you were capable of even more than you knew. How did their faith and expectations affect you and your growth? • Take 3-4 minutes to tell your partner your story, then switch. Leadership: The Experience Appreciative Inquiry

  6. Appreciative Inquiry Case Studies • US Navy • GTE • GEM Leadership: The Experience Appreciative Inquiry

  7. Roadway Express • Difficult Labor Management relationship Distrust • Very Competitive Market – 3% profit margin • Laurie and Roger: Management and Labor at odds. Leadership: The Experience Appreciative Inquiry

  8. Appreciative Inquiry in Action Leadership: The Experience Appreciative Inquiry

  9. Paired Interviews • Use “active” listening and probing skills • Ask questions - go deep into the story • Take brief notes – capture highlights • Get permission to share a quote or story • Switch roles at “half time” • Complete the summary sheet Leadership: The Experience Appreciative Inquiry

  10. The Roles: • Move into groups of 4 • Identify people to be the: • Time keeper • Recorder • Facilitator/Reporter Leadership: The Experience Appreciative Inquiry

  11. Discover Appreciative Inquiry 4-D Cycle Leadership: The Experience Appreciative Inquiry

  12. Sharing our Stories • Share a quote, high point in the story or a “gem” you heard during your interview • Include the energy from your interviewee • Listen for similarities and new ideas Leadership: The Experience Appreciative Inquiry

  13. What you focus on increases… • Appreciating and valuing the best of “what is” • Envisioning what might be • Dialoguing what could be • Innovating what will beBasic Assumption: • Every organization is a mystery to be embraced Leadership: The Experience Appreciative Inquiry

  14. The 8 Basic Assumptionof Appreciative Inquiry Guiding Leadership at all levels Leadership: The Experience Appreciative Inquiry

  15. Appreciative Assumption 1 Words Create our World • Power of language • List 3 words that impact our world • Sexual discrimination versus man/woman issues Leadership: The Experience Appreciative Inquiry

  16. Inquiry Creates ChangeThe moment we ask the question, we begin to create change Appreciative Assumption 2 Leadership: The Experience Appreciative Inquiry

  17. Appreciative Assumption 3 We Can Choose What We Study What we chose to study makes a difference Leadership: The Experience Appreciative Inquiry

  18. Appreciative Assumption 4 Image Inspires ActionThe more positive and hopeful the image of the future, the more positive the present-day action Leadership: The Experience Appreciative Inquiry

  19. Appreciative Assumption 5 Positive Questions Lead to Positive Change Positive questions amplify the Positive Core Leadership: The Experience Appreciative Inquiry

  20. Appreciative Assumption 6 Acting “As If” Is Self-Fulfilling Be the change we want to see Leadership: The Experience Appreciative Inquiry

  21. Appreciative Assumption 7 Wholeness Brings Out the Best • Engage all the voices in the system, organization • Get everyone involved Leadership: The Experience Appreciative Inquiry

  22. Roadway Express Revisited • Fourth quarter profits up 25.7% over the same period last year at Roadways Express sites that have used AI Summits. • Employee designed engagement programs translated into an estimated $35 million dollars in improvements for the quarter. • Summits included 200 – 400 dockworkers, truck drivers, teamsters, senior leaders, customers, suppliers, partners to do strategic planning • Roadway plans five more AI Summits in the next quarter convening at terminals throughout the country. Leadership: The Experience Appreciative Inquiry

  23. What is working at Roadway… • leadership at every level • customer engagement • recasting the roles of supervisors • open book management and financial literacy • empowering workers/staff to 'think like' owners Leadership: The Experience Appreciative Inquiry

  24. Appreciative Assumption 8 Free Choice Liberates Power Increases performance, stimulates organizational excellence and change Leadership: The Experience Appreciative Inquiry

  25. Appreciative Inquiry implementation: How can AI promote leadership at all levels within your organization? How can leaders within your organization engage others? What is the smallest step you can take to implement the Appreciative Inquiry methodology? Leadership: The Experience Appreciative Inquiry

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