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NONVERBAL COMMUNICATION

NONVERBAL COMMUNICATION. “You’d better smile when you say that, Pilgrim!”. DEFINITION. Nonverbal communication refers to all kinds of human messages and responses not expressed in words (oral language). LINKS [RELATIONSHIPS]BETWEEN NONVERBAL AND VERBAL COMMUNICATION. Complementing

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NONVERBAL COMMUNICATION

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  1. NONVERBAL COMMUNICATION “You’d better smile when you say that, Pilgrim!”

  2. DEFINITION Nonverbal communication refers to all kinds of human messages and responses not expressed in words (oral language).

  3. LINKS [RELATIONSHIPS]BETWEEN NONVERBAL AND VERBAL COMMUNICATION • Complementing • Conflicting [contradicting] • Substituting • Accenting • Regulating

  4. NONVERBAL RULES • Nonverbal communication must be read in clusters. • Nonverbal communication is culture-specific.

  5. NONVERBAL CATEGORIES • Kinesics – body language • Oculesics – use of eyes • Proxemics – use of space • Haptics – touching behavior • Vocalics [paralanguage] not what you say but HOW you say it

  6. nonverbal categories continued • Objectics [artifactics] – use of objects/artifacts • Chronemics – use of time • Olfactics – use of smell • Gustorics – use of taste

  7. kinesics • Includes gestics, facsics, body synchrony, attractiveness, height, build • Speech related gestures may be • Emblems • Illustrators • Regulators • Affect displays • Adaptors

  8. oculesics • “The eyes are the windows to the soul.” • Eye contact is VERY culturally determined.

  9. proxemics • Territoriality • Spacial Distances in America • Intimate zone (0’ - 18”) • Personal zone (18” – 4’) • Social zone (4’-12’) • Public zone (12’ - ∞) We say a person’s personal bubble is 3 feet. That is a diameter of intimate zone. • Small group ecology

  10. haptics • Who can you touch? • When can you touch? • How can you touch?

  11. vocalics • The text uses the alternate common term: paralanguage • It is all aspects of the voice other than the words themselves. • Pitch • Volume • Rate

  12. objectics • Communication through the use of artifacts. • Communicate • Marital status • Economic status • Social status/membership • Personality

  13. chronemics • America is an extremely time conscious culture • Latin cultures versus Anglo cultures

  14. olfactics • A smell can trigger the oldest of memories • We can remember what we smell longer than what we see & hear. • Americans are very smell conscious • Can even be used as a warning system

  15. gustorics • Can communicate pleasure, displeasure or warning • We can savor flavors we enjoy. • What one person perceives as mildly spicy may be hot and displeasureable to another

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