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Cloud Contact Centre - OMMNINGAGE

Cloud contact centres win the race to migrate<br>Earlier this year, many businesses, including contact centres, moved their staff home in a matter of weeks. Without Covid 19, most organizations would have taken years to achieve this. By the 22nd April 2020, u201cCall Centre Helper Magazineu201d reported that 73% of UK contact centres had more than 75% of their staff working from home.<br><br>From the technical perspective, businesses on the Cloud made the move relatively easily. Anyone using Cloud solutions is effectively a u201cremote workeru201d, since Cloud systems, such as Amazon Connect and associated applications such as agent desktops for Amazon Connect, are installed on hardware in a Cloud provideru2019s data centre, not on the companyu2019s premises. <br><br>About OMNINGAGE:<br>OMNINGAGE Connect is a Cloud based agent desktop for Amazon Connect delivering high quality voice. Its user friendly, data-rich UI promotes agent engagement with its dashboards for Amazon Connect and boosts productivity for those working in the office or at home.<br><br>The platform is available globally via AWS and integrates with a variety of CRM and back-end applications to offer a single-window operation to users.

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Cloud Contact Centre - OMMNINGAGE

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  1. EVERY CLOUD CONTACT CENTRE HAS A SILVERLINING CLOUD CONTACT CENTRE - OMNINGAGE Cloud contact centres win the race to migrate Earlier this year, many businesses, including contact centres, moved their staff home in a matter of weeks. Without Covid 19, most organizations would have taken years to achievethis.Bythe22ndApril2020,“CallCentreHelperMagazine”reportedthat73%of UK contact centres had more than 75% of their staff working fromhome. Fromthetechnicalperspective,businessesontheCloudmadethemoverelativelyeasily. AnyoneusingCloudsolutionsiseffectivelya“remoteworker”,sinceCloudsystems,such as Amazon Connect and associated applications such as agent desktops for Amazon Connect, are installed on hardware in a Cloud provider’s data centre, not on the company’spremises. Why “on-prem” solutions were not sofast Challenges for on premises technology included getting everyone working from home throughaVPN.Somehomebroadbandprovidersdidn’tsupportVPNs.Somecompanies had to buy many extra VPN licences. Some on premises telephony platforms could not route calls and CRM data to agents’ homeseasily. Cloud contact centres – thebenefits Cloudmaybethebestwaytoaddresstheseissuesinthefuture.Manyregarda“second wave” as inevitable. Staff at home can log on to a cloud contact centre just as they log in at work. The interfaces and the features are exactly the same. Cloud solutions usually come with detailed audit logs tracking how agents use the systems and work with sensitivedata. Asvolumesgrowandshrinkthroughouttheday,agentscanbeaddedorremovedwithout any fear of running out of seats, or office space, or of seats and equipment standing idle but costing money during slack periods. Cloud contact centre providers usually charge users by minutes used, so optimizingcosts. Francis Dinha, the CEO and Co-Founder of Open VPN Inc, recently described Cloud in Forbes Magazine as: “a powerful game-changer for companies of all sizes; it made growth and scaling far more accessible, not to mention remoteaccess.”

  2. Ifyourorganizationhasanon-premisessolution,perhapsitistimetolookintoCloud,you might see there is a silver lining afterall. About OMNINGAGE: OMNINGAGE Connect is a Cloud based agent desktop for Amazon Connect delivering high quality voice. Its user friendly, data-rich UI promotes agent engagement with its dashboards for Amazon Connect and boosts productivity for those working in the office or athome. TheplatformisavailablegloballyviaAWSandintegrateswithavarietyofCRMandback- end applications to offer a single-window operation tousers. Name: OMNINGAGE Website:https://omningage.cloud/ Contact: +1 888 6175 382 | +44 330 0883940 Address: 4 Calder Court, Blackpool, FY4 2RH, United Kingdom Email: sales@omningage.cloud OMNINGAGE, Amazon Connect, Cloud Contact Centre, Agent Desktop for Amazon Connect, Supervisor Desktop for Amazon Connect, Dashboards for Amazon Connect, Reporting for Amazon Connect, Wallboard for Amazon Connect, Amazon Connect Integration, Amazon Connect Migration, Amazon ConnectServices

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