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Desktop in the Clouds Using Virtualization to Extend Client Outreach and Protect Data. Maryland Legal Aid Only LSC funded organization in Maryland Statewide program serving Baltimore City and all 23 counties 150 Attorneys 65 Paralegals 40 Support Staff 45 Other
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Desktop in the Clouds Using Virtualization to Extend Client Outreach and Protect Data
Maryland Legal Aid • Only LSC funded organization in Maryland • Statewide program serving Baltimore City and all 23 counties • 150 Attorneys • 65 Paralegals • 40 Support Staff • 45 Other • 300 total users • 150 in Baltimore City and 150 in county offices
Maryland Legal Aid • 100% Virtualized Datacenters in Two Locations • Developing a Private/Hybrid Cloud • Completed First Phase of Virtual Desktops • Using Virtualized Applications
Session Overview • Desktops Discussion • What is a Virtual Desktops Infrastructure (VDI) • Role of Virtualization • Components of VDI • Using VDI
Review of the Desktop • Mainframe – Mini Systems - terminal end points • PC Revolution • Personal Computing • Personal Power
Desktop Issues Windows Security Application Updates Hardware Failures Protecting the data
The Challenges Provide all client information to our employees Provide up to date information to our clients Perform intake from anywhere Reduce time maintaining desktops Provide quick application updates Flexibility to react quickly Remote Access – Offices – Court House Work from home solutions Non-Window users (MAC – Linux- iPad) High staff turnover Protect client data
And… • Keep our information safe from: • Disasters • Cyber attacks • Loss of equipment
What are Cyber Attacks? A cyber attack is an assault against a computer system or network.
USA Today $163,167,539.95
Possible Solution Virtual Desktops
What is a Virtual Desktop Virtual desktop infrastructure (VDI) is the practice of hosting a desktop operating system within a virtual machine (VM) running on a centralized server. -TechTarget- • What is - • Virtualization • Virtual Machine
Physical Data Center Active Directory Client Database Client Applications Anti-Virus Server E-Mail ETC...
10% 10% 10% 10% 10% Virtualization 10% 40%
Before Virtualization • Active Directory • E-Mail • Client Management DB • Client Management App • Finance • Donor Tracking • Anti-Virus Server • Intranet • Bankruptcy • Network Printer • Public Files • User files
Active Directory • E-Mail • Client Management DB • Client Management App • Finance • Donor Tracking • Anti-Virus Server • Intranet • Bankruptcy • Network Printer • Public Files • User files Virtualization
After Virtualization • Active Directory • E-Mail • Client Management DB • Client Management App • Finance • Donor Tracking • Anti-Virus Server • Intranet • Bankruptcy • Network Printer • Public Files • User files • Help Desk • Blackberry Server • Printer Monitoring • Network Monitoring • OCR server • Client Management Test DB • Client Management Test App • Router Recovery Server • New Intranet • New Bankruptcy • Sharepoint & over 20 more Virtualization
Main Datacenter Secondary Datacenter Private Cloud
Previous Datacenter Virtualization Experience • 25 Employees • 6 Servers • $3000 Budget • Free version for 100% virtualization • Virtualized servers provided all reporting for state agencies • Created Virtual Desktop solution • Approach and Procedures will scale to any size environment
Virtualization and Desktops VDI - Virtualization
Difference Between Virtual Servers And Virtual Desktops Servers – Datacenter Desktops – Personal Multiple applications on each desktop
Components of VDI End Points Desktop Pools Connection
What makes up the Desktop Data files (Docs) Persona (User stuff) OS & Installed Apps
Building the Virtual Desktop Data files (Docs) Persona (User stuff) OS & Installed Apps
End Points • Thin Clients • Re-purposed PC • Note/Netbooks • Smart Phones • Tablets
The Connection Piece • Broker (Vendor supplied) • Non-broker (RDP – VNC – Others)
Low Cost Solution RDP or VNC Free Hypervisor
How Maryland Legal Aid is using VDI User Desktops IT Desktops Access from Courthouse Owned Workstation Access from Courthouse with Netbooks and Broadband cards BYOC Access from Home
Reduced Maintenance Virtual Desktops Master Image
Dealing with Virus – Spyware Data files (Docs) Persona (User stuff) OS & Installed Apps
Access from Anywhere Follow me desktop
Disaster Recovery Main Datacenter Secondary Datacenter Private Cloud
ApplicationVirtualization • VNC Server • Virtualized and push it to workstations • Start to finish - less than 3 hours • Reduced travel to county offices by 90%
How we are Building the Virtual Desktop Data files (Docs) Persona (User stuff) OS & Installed Apps Virtualized Apps OS
My Contact Information Chuck Mills cmills@mdlab.org 410-951-7651 Questions? Thank you to everyone who attended this session!