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Desktop in the Clouds Using Virtualization to Extend Client Outreach and Protect Data

Learn how Maryland Legal Aid implemented virtual desktop infrastructure (VDI) to provide secure remote access for their employees and clients, reduce desktop maintenance, and protect client data from disasters and cyber attacks.

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Desktop in the Clouds Using Virtualization to Extend Client Outreach and Protect Data

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  1. Desktop in the Clouds Using Virtualization to Extend Client Outreach and Protect Data

  2. Maryland Legal Aid • Only LSC funded organization in Maryland • Statewide program serving Baltimore City and all 23 counties • 150 Attorneys • 65 Paralegals • 40 Support Staff • 45 Other • 300 total users • 150 in Baltimore City and 150 in county offices

  3. Maryland Legal Aid • 100% Virtualized Datacenters in Two Locations • Developing a Private/Hybrid Cloud • Completed First Phase of Virtual Desktops • Using Virtualized Applications

  4. Session Overview • Desktops Discussion • What is a Virtual Desktops Infrastructure (VDI) • Role of Virtualization • Components of VDI • Using VDI

  5. Review of the Desktop • Mainframe – Mini Systems - terminal end points • PC Revolution • Personal Computing • Personal Power

  6. Desktop Issues Windows Security Application Updates Hardware Failures Protecting the data

  7. The Challenges Provide all client information to our employees Provide up to date information to our clients Perform intake from anywhere Reduce time maintaining desktops Provide quick application updates Flexibility to react quickly Remote Access – Offices – Court House Work from home solutions Non-Window users (MAC – Linux- iPad) High staff turnover Protect client data

  8. And… • Keep our information safe from: • Disasters • Cyber attacks • Loss of equipment

  9. What if Disaster Strikes?

  10. What are Cyber Attacks? A cyber attack is an assault against a computer system or network.

  11. USA Today $163,167,539.95

  12. Possible Solution Virtual Desktops

  13. What is a Virtual Desktop Virtual desktop infrastructure (VDI) is the practice of hosting a desktop operating system within a virtual machine (VM) running on a centralized server. -TechTarget- • What is - • Virtualization • Virtual Machine

  14. Windows Server

  15. Physical Data Center Active Directory Client Database Client Applications Anti-Virus Server E-Mail ETC...

  16. 10% 10% 10% 10% 10% Virtualization 10% 40%

  17. Before Virtualization • Active Directory • E-Mail • Client Management DB • Client Management App • Finance • Donor Tracking • Anti-Virus Server • Intranet • Bankruptcy • Network Printer • Public Files • User files

  18. Active Directory • E-Mail • Client Management DB • Client Management App • Finance • Donor Tracking • Anti-Virus Server • Intranet • Bankruptcy • Network Printer • Public Files • User files Virtualization

  19. After Virtualization • Active Directory • E-Mail • Client Management DB • Client Management App • Finance • Donor Tracking • Anti-Virus Server • Intranet • Bankruptcy • Network Printer • Public Files • User files • Help Desk • Blackberry Server • Printer Monitoring • Network Monitoring • OCR server • Client Management Test DB • Client Management Test App • Router Recovery Server • New Intranet • New Bankruptcy • Sharepoint & over 20 more Virtualization

  20. Main Datacenter Secondary Datacenter Private Cloud

  21. Previous Datacenter Virtualization Experience • 25 Employees • 6 Servers • $3000 Budget • Free version for 100% virtualization • Virtualized servers provided all reporting for state agencies • Created Virtual Desktop solution • Approach and Procedures will scale to any size environment

  22. Virtualization and Desktops VDI - Virtualization

  23. Difference Between Virtual Servers And Virtual Desktops Servers – Datacenter Desktops – Personal Multiple applications on each desktop

  24. Components of VDI End Points Desktop Pools Connection

  25. What makes up the Desktop Data files (Docs) Persona (User stuff) OS & Installed Apps

  26. Building the Virtual Desktop Data files (Docs) Persona (User stuff) OS & Installed Apps

  27. End Points • Thin Clients • Re-purposed PC • Note/Netbooks • Smart Phones • Tablets

  28. The Connection Piece • Broker (Vendor supplied) • Non-broker (RDP – VNC – Others)

  29. Low Cost Solution RDP or VNC Free Hypervisor

  30. How Maryland Legal Aid is using VDI User Desktops IT Desktops Access from Courthouse Owned Workstation Access from Courthouse with Netbooks and Broadband cards BYOC Access from Home

  31. Results

  32. Secure Data

  33. Reduced Maintenance Virtual Desktops Master Image

  34. Dealing with Virus – Spyware Data files (Docs) Persona (User stuff) OS & Installed Apps

  35. Access from Anywhere Follow me desktop

  36. Disaster Recovery Main Datacenter Secondary Datacenter Private Cloud

  37. Application Access for County Offices

  38. ApplicationVirtualization • VNC Server • Virtualized and push it to workstations • Start to finish - less than 3 hours • Reduced travel to county offices by 90%

  39. How we are Building the Virtual Desktop Data files (Docs) Persona (User stuff) OS & Installed Apps Virtualized Apps OS

  40. My Contact Information Chuck Mills cmills@mdlab.org 410-951-7651 Questions? Thank you to everyone who attended this session!

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