Delivering Managed Services to Enterprises

2. Delivering Managed Services to Enterprises

3. What is Managed Services? Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. Why ZSL’s Managed Services? Managed services are rapidly replacing traditional information technology (IT) management tools and mega-outsourcing arrangements because they provide a more cost-effective method of managing and protecting enterprise networks, systems and applications.

4. Why ZSL’s Managed Services? Contd ... Tailor your solution to your organization’s needs Flexible Outsourcing for Sustained Growth Realize Measurable Value in Your Processes and Systems ZSL’s Managed Services Solutions can help you in • Lower operational costs and improve productivity — Take advantage of economies of scale, with reduced lock-in. • Reduce risk — You can discover how to quickly and effectively react to IT labor shortages, increased application complexity and the rapid rate of business change. • Maintain control of your destiny — Even while you have us helping you manage a piece of your business.

5. Why Managed Services? Do you want your IT internal staff to focus on core competencies rather than juggling with IT challenges? Do you want to maintain control of Business-Critical Systems? Are you increasingly reactive rather than proactive when it comes to management of your IT infrastructure? If you have said “YES” to all of the above questions then its time you think about Managed Services.

6. ZSL’s Managed Services ZSL’s Managed Services comprises a comprehensive, integrated suite of services to manage a client’s distributed computing environment as a single entity—all with single point-of accountability. Integrated service elements include: Desktop Management Solutions Managed Server Solutions Network Management Solutions Managed Security Solutions

7. Desktop Management Suite Desktop management is a comprehensive approach to managing all the computers within an organization. "New technology gives small businesses real protection capabilities that can substantially mitigate the risk of disasters, accelerate recovery when they strike, and equip us to work more efficiently when they don't. Effective use of these technologies can enable productivity gains previously imaginable only by Fortune-500 corporations."

8. Desktop Management Suite Includes Asset Inventory Management Desktop Data Protection Desktop Security Desktop Support Deep Scan Patch Management Self Help Help desk

9. Asset Inventory Asset Inventory is an application designed to track the assets of businesses. When you need a precise picture of your company’s IT assets, there’s no room for error. ZSL’s Asset Inventory Services range from ability to track Windows and Macintosh Computers hardware, software and security information, non-discoverable fixed assets, Active Directory/LDAP, ability to categorize software, track warranty, leasing, and licensing information.

10. Desktop Data Protection ZSL’s Desktop Data Protection is designed to automatically backup your valuable business data, to store it in a password-protected data center away from your physical location with enhanced security features and to enable end-users to retrieve their stored data any time they need it. This helps you to focus on your business without worrying about what will happen to your critical data when power outages, system crashes, viruses, or other threats become real and impact your environment.

11. Desktop Security ZSL’s desktop security provides protection against antivirus, firewall, spyware, worm, and Trojan horse protection. Firewall Feature helps in detecting and terminating unwanted external applications such as spyware and adware. It also blocks unauthorized access into your network and sensitive data. This provides a tremendous security to your environment and data.

12. Desktop Support Desktop support is automating various computer-related support tasks in an organization. Troubleshooting, software installation, software patches, etc., can all be done via the network - reducing the turnaround time for IT support, simplifying and improving management of computers in the organization. ZSL’s Desktop Support acts as the primary point of contact for computer related problems - providing diagnostic, remedial, and referral services as appropriate. ZSL’s Desktop Support comprises of Deep Scan Patch Management Help desk

13. Deep Scan Scanning for overall PC health and vulnerability Deep Scan includes scanning of Windows Registry, at running processes, and inside of no executable files, archive files, and files of all sizes. So-called "smart" scans ignore archives, extremely large files, and sometimes no executables.

14. Patch Management Suite Patch management is the process of controlling the deployment and maintenance of interim software releases into production environments. It helps you to maintain operational efficiency and effectiveness, overcome security vulnerabilities, and maintain the stability of your production environment. Our integrated patch management suite includes patch management, software delivery, and automated asset inventory (professional). ZSL verifies Microsoft patch information and maintains a knowledgebase.

15. Help Desk Suite It is a support system designed to assist end users with technical and functional questions and problems. ZSL’s managed services team provides you with a single point of contact, 24 hours a day, seven days a week, where you can obtain IT support by telephone or Internet. Our service desk tool enables us to log, monitor and report IT activities into a detailed database, allowing the service desk team to conduct comprehensive reporting on IT support activities.

16. Desktop Management Despite its name, desktop management includes overseeing laptops and other computing devices as well as desktop computers. In recent years, security-related tasks have become an increasingly large part of desktop management. As a result, an increasingly large proportion of administrative resources have been devoted to security-related tasks Patch management, Fighting viruses and spyware, Controlling greynet applications (programs installed without corporate approval, such as instant messaging, file sharing programs, and RSS readers).

17. Desktop Management Interface Desktop Management Interface (DMI) is an industry framework for managing and keeping track of hardware and software components in a system of personal computers from a central location. DMI was created by the Desktop Management Task Force (DMTF) to automate system management and is particularly beneficial in a network computing environment where dozens or more computers are managed.

18. Managed Server Hosting offers greater efficiencies, reliability, and range of services than hosting in-house or using collocation. Selecting the right host should be a matter of determined strategic choice, not expedience. Questions To Ask • How stable is your Managed Service Provider (MSP)? Will they be around tomorrow? • Everyone claims to have good customer service; how can you really prove it? • How much is this going to cost? Can I do more with less? • What services are included in the base price? What costs extra? • Who will fix things when they go wrong?

19. Find a provider that will excel at meeting all your needs. Here are more questions what you should ask. • How quickly can you get my server configuration built and running? • How reliable are the network and facility? How good are your technical capabilities? • a service contract required? What happens if I want to modify my services? • What are your limitations? Are there any limitations to the applications I can run from the servers you host? • What are the biggest mistakes to avoid?

20. Managed Server Hosting Our Managed Server Hosting Solutions align your systems with business goals. ZSL’s Managed Server Hosting comprises of Server Monitoring Application Monitoring Service Monitoring Windows Event log Monitoring CPU, Memory and Disk Utilization Monitoring With ZSL’s Enterprise Server Management, you'll benefit from an exceptionally stable server environment, embedded management intelligence and a rapid, substantial return on investment (ROI).

21. Application Monitoring Application failures are usually the most common problems that occur in IT infrastructure. Monitoring critical applications proactively helps to prevent application failures and identify degradations early. ZSL’s Application Monitoring can monitor mission critical applications that run on Servers. Various parameters of applications like MS Exchange, Oracle, MySQL, MSSQL & Lotus Notes can be monitored.

22. Service Monitoring Monitoring system level services for availability and response time is essential to ensure that your Server Management plan is complete. ZSL’s Service Monitoring can monitor HTTP, FTP, Telnet etc that are running on your servers Windows NT Services Availability and response time of all the service

23. Core Services – Always Included It is important to realize that ZSL Inc Managed Server Hosting is a full-service package designed to alleviate or entirely prevent service and business disruptions. Root/Administrator Access Unlimited 24/7 service and technical support Custom monitoring schemas through the entire stack Accelerated response and recovery to any alert or service request Rapid hardware replacement Operating system patching Server and operating system hardening A dedicated Sales Executive

24. Managed Server Hosting – Available à la Carte Since every solution is customized to the unique needs it addresses, the following value-added services are available. Security (Physical and Network) Recovery (Backups and Data Restoration) Database Care (for all platforms) Storage (dedicated Storage Area Networks with mirrored arrays) High-Availability Clustering Multi-site Redundancy; Multi-Master Replication Enterprise Email

25. Benefits To Your Organization Depending on your need or reason for choosing ZSL, several or many benefits can be realized. In consultation with you, ZSL will provision, monitor, and manage a custom-configured hardware and network infrastructure purpose-built to its tasks. Managed Server Hosting negates the need for Capital expenditures Lengthy provisioning process "Over-purchasing" Some insurance costs Most third-party service contracts Trial-and-error

26. Managed Server Hosting provides Fixed monthly costs What you need right now On-demand scalability Vendor-certified engineers Affordable access and migration to advanced solutions Quicker implementation and faster ROI Quicker resolution of problems or adverse events Carrier-grade hosting facilities with redundant independent power supplies Managed Growth Managed Server Hosting not only delivers an excellent technology service, but also makes business sense as we match to your cash flow, and help you grow.

27. ZSL’s Managed Server Hosting is ideal for SMBs, Start-Ups all the way up to the Mid to Large Enterprise space ASP and SaaS Hosting Disaster Recovery and Business Continuity Planning Just-In-Time Deployment Scalability Planning Managed Growth Predictable Expenditures Greater Business Efficiency

28. Network Management Solutions Network management is the execution of the set of functions required for controlling, planning, allocating, deploying, coordinating and monitoring the resources of a network. Detect, diagnose and resolve network performance issues before they turn into costly downtime. ZSL’s Network Management Solution (NMS) includes Router & WAN Monitoring Switch Monitoring

29. Router & WAN Monitoring WAN links are usually the most expensive part of the network, and managing bandwidth allocation can be complex. Oversubscribing to bandwidth could mean that your company is paying for more bandwidth than required, and under subscribing could result in congestion and unacceptable network performance. ZSL’s Router & WAN Monitoring can help you in Ensuring High Network Availability Monitoring Router Performance Optimize Bandwidth Allocation Minimize Recurring Cost

30. ZSL’s NMS' offerings are relied on by mission critical networks on a daily basis.  We can help your organization gain control of the increasing requirements to: Design, implement, manage and maintain technology infrastructures. Identify, assess, and remedy security vulnerabilities. Utilize technology to improve ROI. Manage technology as a business asset. Our solutions can make a difference in your business with defined, measurable outcomes. 

31. Here is your organization's chance to work with some of the greatest technical experts in the world. The benefits of involving NMS for a High Availability (HA) Disaster Recovery (DR), Continuity of Operations Planning (COOP) or Continuity of Government (COG) ZSL’s NMS specializes in implementing Automated Disaster Recovery solutions to limit network downtime and data loss. Why waste time and money hoping that the organization's data is protected or that a technical project will be implemented successfully? Know from the start that the HA DR/COOP/COG solutions or technical project your organization implements will be a success by utilizing ZSL’s NMS.

32. Managed Security Solutions Every industry Vertical has its own unique information security challenges brought about by consolidation, regulations and different business requirements. ZSL understands these challenges and leverages its experience with its many clients across all industry verticals to deliver Managed Security Solutions tailored to your specific Threat Management needs.

33. Additionally, ZSL leverages its Managed Intrusion Prevention, Managed Scanning, Threat Intelligence, Managed Enterprise Security Monitoring, Managed Intrusion Detection and Managed Firewall services to create solutions to address security specific needs, such as Threat Management and Enterprise-Wide Security Reporting, inside your organization. Other Managed Security Services include • DDOS Mitigations Services • Managed Firewall • Content Integrity Monitoring Services – CIMS • Email Protection Services • Host-Based Intrusion Detection Services – HIDS • Network Intrusion Detection Service - NIDS

34. How ZSL Managed Services Works . . . Step 1: IT Audit & Assessment - Discover, document and assess the existing IT infrastructure. Step 2: IT Remediation (if required) - Correct problems with existing infrastructure Step 3: IT Performance Monitoring - Monitor and report on the performance of infrastructure Step 4:IT Support - Support for staff on IT problems Step 5: IT Operational Maintenance - Operate and Maintain your IT Infrastructure

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