Benefits of Field Service Tracking app

1. Benefits of Field Service Tracking app SalesBabu CRM For Enterprise Business & Startups M: +91 9611 171 345 Email: sales@salesbabu.com

2. Mobile Workforce Management software The mobile workforce management software provides an automated solution for the smooth running of business activities in the organisation. The mobile workforce management software creates a bridge of interaction between the office reps, mobile reps and customers. Mobile workforce management provides you an opportunity to make the right use of technology in order to increase the efficiency of the business. M: +91 9611 171 345 Email: sales@salesbabu.com

3. Benefits of mobile • The mobile workforce management is customer focused as it focuses on customer data integration with the location of the mobile workforce management to result in happy customers. • The implementation of mobile workforce management improves efficiency, productivity and automation. • Adoption of the cloud based field service management software can help collection of data, deliver insights that helps you to take better decisions. The availability of overall information at the right time can reduce cost, identify areas of operational improvement, reduce risk. • Cloud-based mobile workforce management software can help your business automate task management, data analytics, reporting, customer communication and performance monitoring. • With mobile workforce management software, communication becomes very easy in every level of the process. It not helps in quick customer interactions but also ensures efficient communication amongst the service team. M: +91 9611 171 345 Email: sales@salesbabu.com

4. Benefits of using field service tracking app • The field service engineer management app provides your field techs or engineers to update their call or ticket instantly from the customer’s location without having to go back to the office. • The field service engineer management software lets the field techs or engineers to keep their manager updated about their day-to-day activities. This in turn increases work productivity and trust amongst the manager and field tech. • The use of field service engineer management app eliminates manual errors. There will be no more errors, double entries or loss of data since the service management app configures with proper validations and stores all the data in the cloud. • Your engineers need not have to maintain any paperworks or documents in written. • All the required information is available on a single platform which can be installed in their android phones. The service management app comes with a user-friendly interface, accessible from anywhere at anytime. M: +91 9611 171 345 Email: sales@salesbabu.com

5. Benefits of field force management software for field tech or engineer • The field service engineer management app provides your field techs or engineers to update their call or ticket instantly from the customer’s location without having to go back to the office. • The field service engineer management software lets the field techs or engineers to keep their manager updated about their day-to-day activities. This in turn increases work productivity and trust amongst the manager and field tech. • The use of field service engineer management app eliminates manual errors. There will be no more errors, double entries or loss of data since the service management app configures with proper validations and stores all the data in the cloud. • Your engineers need not have to maintain any paperworks or documents in written. • All the required information is available on a single platform which can be installed in their android phones. The service management app comes with a user-friendly interface, accessible from anywhere at anytime. M: +91 9611 171 345 Email: sales@salesbabu.com

6. Benefits of field force management software for manager • The field service engineer management software helps the field manager to capture GPS of the techs or engineers for location tracking. The manager can be updated with instant updates by the field techs. • The field service tracking app provides accurate information to the managers regarding the distance covered by the field techs on a daily basis. • Software allows managers to assign work to particular field reps or engineer without any time delay. • It helps the managers to plan on the travel time, travel distance and hence reduce extra costs. M: +91 9611 171 345 Email: sales@salesbabu.com

7. Benefits of field force management software for Chief Executives • The service management app plays a vital role in saving extra costs and improves savings through better resource utilization. • It creates work satisfaction for the field reps as their work is made easier and smoother. Thus, happy workers results in increased productivity and business growth. It also reduces the attrition rate. • Better service management results in improvement of brand image. M: +91 9611 171 345 Email: sales@salesbabu.com

8. Workflow of Service Management • Customer calls Firstly the service centre receives a call from the customer. The issue or need is requested by the customer on the call. The ticket is immediately logged in with customer details and is updated with the issue. There is no requirement of capturing duplicate customer information. • Assignment of task The service centre manager automatically assigns the task to the field techs or engineers based on their location, skills, availability and workload. There can be customizations of auto-assignment if necessary. M: +91 9611 171 345 Email: sales@salesbabu.com

9. 3. Job assignment alert The service tech or field rep receives the job alert with extensive details such as customer location, route to reach destination, customer contact details, past ticket history, spare parts requirements, warranty etc. This helps the field tech to be updated with overall customer data in a single platform. 4. Field engineer visits customer Once the field engineer visits the customer the job information like spare parts requirement, photo capturing, checklist verification etc can be updated for further process to be carried out. 5. Close of ticket Lastly, once the issue is fixed the ticket is closed by updating the fix of issue. M: +91 9611 171 345 Email: sales@salesbabu.com

10. Features of SalesBabu Field Force Management Software • Complaint Management • Monitor service activities • Visibility AMC • Case nature • Complaint priority • Complaint allocation • Problems and resolutions • AMC Management • PMS (Preventive Maintenance Schedule) visit scheduling • PMS (Preventive Maintenance Schedule) checklist • AMC (Annual Maintenance Contract) time period • AMC (Annual Maintenance Contract) Pending notification • Product details M: +91 9611 171 345 Email: sales@salesbabu.com

11. Features of SalesBabu Field Force Management Software 3. Warranty Management • Centralized warranty details • Warranty ending notification 4. Spare Parts Consumption Management • Tracking of rate of the spare parts consumption • Details of the quantity of the spare parts consumption • Forecast reorder level • Good transfer details • Goods obtained report M: +91 9611 171 345 Email: sales@salesbabu.com

12. Features of SalesBabu Field Force Management Software 5. Installation Management • Schedulement PMS Visits • Maintenance of PMS Visits counts • Warranty detection • Remarks updates • Warranty configuration • Machine site details 6. Service Quotation Management • Track revenue generation • Track inventory consumption • Track manpower usage M: +91 9611 171 345 Email: sales@salesbabu.com

13. Many Businesses trust Salesbabu, including M: +91 9611 171 345 Email: sales@salesbabu.com

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