Customer Satisfaction

Customer satisfaction SalesBabu CRM For Small/Medium Size Business & Startups M: +91 9611 171 345 Email: sales@salesbabu.com

What is customer satisfaction? Customer satisfaction is priceless!! Customer satisfaction is a business term which is a measure of how the products and services supplied by a company are able to meet the customer expectations. Basically it is a feeling of pleasure or disappointment about the performance of a product or service with relation to the customer’s expectation. M: +91 9611 171 345 Email: sales@salesbabu.com

Importance of customer satisfaction 1 . Increases profit A business is set up with one of the most important objectives of earning profit and increasing the rate of profit year after year. The ultimate reason for the increase in profit is because of your valuable customers. In a customer centric market, revenue growth also plays an essential role for survival in the market. 2. Enhances brand image The success of branding depends on the how the customer has perceived the product or service. When your customers are satisfied with your product and services it becomes a strong foundation to enhance brand image. Once your business acquires strong brand image or identity through customer satisfaction you can gain furthermore benefits through it. M: +91 9611 171 345 Email: sales@salesbabu.com

3. Promotes customer loyalty Customer loyalty is proportional to customer satisfaction. There are various other companies in the market who provide similar products and services as you do, and still if your customers tend to buy from you everytime, be happy!! You are successful in gaining loyal customers. 4. Helps to acquire new customer Your existing customers or say loyal customers are the ones who can market your brand more effectively than you, yourself can do. Your satisfied customers get four other customers for you. But the only effort from your side should be to make those four more customers satisfied. And this chain goes on and on. And there are also another set of consumers who prefer buying products based on the brand image, reviews and ratings etc. Thus, your customer’s satisfaction plays its card in order to further benefit you. M: +91 9611 171 345 Email: sales@salesbabu.com

5. Helps you to retain your existing customers A survey stated that getting a new customer costs more than retaining an existing customer. Though the fact does not mean, a company does not require new customers but you cannot avoid the fact that the easiest and predictable source of revenue comes right from your existing customers. It also costs less marketing and sales efforts as they have already brought from you. And it creates a path for a long term customer relationship management. In fact 80% of your company’s revenue will come from 20% of your existing customers. And the new customers may cost you 6-7 times more than your existing customer M: +91 9611 171 345 Email: sales@salesbabu.com

Directions to follow • Never avoid your customers When your customers wants help, extend your help! If you avoid your customers by not receiving their calls , not replying to their mails etc your customers feel that they are being ignored by you. And once your customers draw such conclusions they will stop trusting you. • Be truthful Do not take advantage of your client’s situation instead be truthful to them which in turn helps you to maintain good customer relationships with them in the long run. Once your customer feels that you are honest he/she experience higher customer satisfaction and also remain loyal to you. M: +91 9611 171 345 Email: sales@salesbabu.com

Listen to your customers The importance of listening exceeds far beyond professional settings. Listen to your customers with patience even when they have complaints from you and even when they are happy from you. • Close on a happy note The final destination is to close call on a happy note. When you close the call on a happy note the impression that you retain on the client’s or customer’s mind is the one that makes them come back to you in the future time period. M: +91 9611 171 345 Email: sales@salesbabu.com

Conclusion Finally, customer satisfaction is the leading trend in the business market. Your satisfied customers are a reason behind retaining them and also gaining new customers. Customer satisfaction is a reason behind the success of your business, a priceless success that not just increases your revenue but also helps you to create strong brand identity in the market. In turn you can enhance your customer’s experience by the help of a CRM software that will help you to grow your business and also ensures a well organised form of running the business activities. M: +91 9611 171 345 Email: sales@salesbabu.com

Many Businesses trust Salesbabu, including M: +91 9611 171 345 Email: sales@salesbabu.com

Customer Satisfaction