Six Sigma: Practice Quality to Boost Business Output

1. Six Sigma Singsys Pte. Ltd. Singsys.com

2. Six Sigma Six Sigma is a technique with primary focus on regular enhancement towards customer satisfaction and profit. It is supposed to identify the core causes of error and eliminate it, as well as reduce the possible variability that exists in manufacturing and business processes. This will improve overall output quality of a process. A bunch of quality management methods generally empirical, and statistical methods are used for the creation of people infrastructure in an organization who excel in these methods. Upon Calculating the quantity of defect present in the process it will help you in eliminating these in a systematic manner and achieve zero defects. This technically means a failure rate of 3.4 parts per million or 99.9997% perfect.

3. Features of Six Sigma Six Sigma boosts customer satisfaction by getting rid of waste and inefficiency and eventually delivers exactly what is expected by the customer. Six Sigma stick to a meticulously planned methodology where exclusive roles are exclusive designed for every participant. Six Sigma is a data dependent approach that requires appropriate data collection in order to analyze various processes. Six Sigma is regarding putting up results on Financial Statements. Six Sigma is a business-oriented, multifaceted structured approach for: Process Improvement Decreasing Defects Limiting Process Variability Cost Reduction Boosting Customer Satisfaction Skyrocket Profits ● ● ● ● ● ○ ○ ○ ○ ○ ○

4. Key Concepts of Six Sigma Critical to Quality : Attributes hold primary importance to the customer.. Defect : Failure on delivering as per customer expectation. Process Capability : What all your process can deliver. Variation : What the customer sees and how he feels. Stable Operations : Ensuring consistent, predictable processes to improvise what the customer sees and feels. Design for Six Sigma : Designing to fulfill customer requirements and process capability. ● ● ● ● ● ● Our Customers Feel the Variance, Not the Mean. Hence, Six Sigma starts with reducing process variation and then move towards improving the process capability.

5. Key Elements Of Six Sigma Customers: Obviously customers define quality. They expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and much more. This reflects the importance of delivering exactly in accordance to customer need to maintain customer satisfaction. Processes: The quality of the process is supposed to be viewed from customer's perspective. After identification of transaction life-cycle from customer's point of view, we can capture their requirements and understand every detail of customer requirement. This will help in identification of weak spots inside the process so further improvement can be done quickly. Employees: It is imperative to Six Sigma that every employee is handed over structured job roles with measurable objectives.

6. Benefits of Six Sigma Parallel improvement in Customer Satisfaction, Employee Motivation & Satisfaction, Market Share and Business Results Step-change and non-stop improvement. Improved business processes Hearts and minds of all employees engaged Low value-adding activities removed Fragmented and piecemeal approaches prevented Fire-fighting eliminated Day-to-day operations simplified Cuts through the ‘fog and noise’ of everyday business Easy to understand and implement - in whole or in part Frees up Management time to focus on those activities that make a 'real difference' ● ● ● ● ● ● ● ● ● ● ●

7. Methodologies Six Sigma projects adhere to two project methodologies inspired by Deming's Plan-Do-Check- Act Cycle. These methodologies, made up of five phases each, hold the acronyms DMAIC and DMADV. DMAIC: is used for projects focused on improving an existing business process. DMADV: is used for projects focused on producing new product or process designs. ● ○ ○

8. DMAIC Define the problem in detail, the voice of the customer, and the expected project goals to be specific. Measure key aspects of the existing process and capture relevant data. Analyse the data to analyze and validate the cause-and-effect relationships. Define the crux of relationships and undertake the responsibility to ensure that all factors have been included. Identify the root cause of the defect under analysis. Improve or optimise the existing process on behalf of data analysis using techniques like design of experiments, poka yoke or mistake proofing, and standard work to create a new, futuristic state process. Set up pilot runs to establish and enhance process capability. Control over future state process to ensure that any deviations from target are rectified before they display the defects. Control systems are implemented which include statistical process control, visual workplaces, and production boards also the process is regularly monitored. ● ● ● ● ●

9. DMADV Define design goals that fulfill customer demands and are consistent with enterprise strategy. Measure and locate CTQs (characteristics that are Critical To Quality), product capabilities, production process capability, and risks. Analyse deeply to develop and design alternatives, create a high-level design and evaluate design capacity to choose the best design. Design details, optimise the design, and plan for design verification. This phase might need some simulations. Verify the design, set up pilot runs, excute the production process and hand it over to the process owner(s). ● ● ● ● ●

10. Six Sigma Startup Plan your own path: There may be multiple paths but the most appropriate path is the one which is best for entire organization. Declare your objective: Decide what you want to achieve and prioritize your work accordingly. Focus on feasibility: Setup your goals such that they smartly match up your resources as well as the scopes. ● ● ●

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