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How to Build Personal Connections With Patients

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How to Build Personal Connections With Patients

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  1. HowtoBuildPersonalConnections WithPatients Haveyoueverfoundyourself infrontof apatient,wrackingyourbrainforaconversation topic? It can be tricky tobuild connections withpatientswhoyoudon’t knowmuchabout outsidethe office. But thoserelationshipscanalsobe adriverformorebusiness and highercase acceptance. By askinggoodquestions andbeingagoodlistener, you—andyourpractice’s staff—can build meaningfulrelationshipswithpatients.Plus,it can help youunderstand patients’aesthetic goals, whichbenefitsyourpractice in thelongrun. Using theFORD MethodtoMakeConnectionsWith Patients

  2. TheFORD methodis acommunicationtechnique thatmedicalprofessionalscanuseto build rapport andbetterunderstandtheirpatients. It’san acronym: • Family • Occupation • Recreation • Dreams • Thesefourconversation topicscan help youask good questions andbuild personal • connections withpatients.They’re generallysafe topics—they make peoplefeelheard • withoutfeelinguncomfortable.Andby askingtheright questions,it might even help you determinewhatthepatient’sgoalsareandhowyoumight be abletohelpat yourpractice. • Hereare afewexamplequestions: Family • Doyouhaveanysiblings? • Areyoumarried? • Doyouhavechildren? • How didyouand your partner meet? Occupation • Whatdoyoudofor work? • What aresomeofthebiggest challengesyoufacein yourjob?

  3. Howdoyoulikeyour job? Recreation • Whatdoyouliketodo forfun? • Doyouhaveanyhobbies? • Have yougoneonanytripsrecently? Dreams • Whataresomeofyourlong-termgoals? • What’ssomethingyou’ve alwayswantedtodobuthaven’t hadthe chance todoyet? • Wheredoyou see yourself in5years? • Remembertotailorthe questionsyouask toeachpatient’ssituation andinterest. Anddon’t forgettoactivelylisten totheiranswers—it’smore than just asale. Byresponding thoughtfully, youcouldbuild astrongerconnection. • Key points from patients’ responses can be recorded in your practice’s Electronic Medical Records (EMR) system. That way, the receptionist or practitioner can refresh themselves onpreviousconversationsbeforethey seethepatientat theirnext visit. • TalkWithSkytaleAboutPatientConnections • AtSkytale Group,we love numbers, but we alsocare aboutpeople. Ourclientswantwhat’s bestfortheirpatients,andwewanttohelp themformconnectionswithpatientsthat benefiteveryone. When youget intouchwithSkytale, we’llsharehowwecan helpelevate your business.

  4. Now gohaveafewmeaningfulconversationswithyourpatients!

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