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Top-Customer-Churn-Statistics

Top customer churn statistics. It is essential to arrest churn proactively in order to bank on existing customers and grow exponentially. <br><br>Access entire presentation here: https://www.smartkarrot.com/resources/blog/8-saas-churn-stats-for-2020/

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Top-Customer-Churn-Statistics

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  1. TOP TOP CHURN CHURN STATS STATS

  2. 34% 34% of high-growth companies have experienced high churn of over 10% SOURCE: Reply.io

  3. The median annual churn rate for SaaS businesses that make less than $10 million annually is 20% 20% SOURCE: Chaotic-Flow

  4. 5% 5% or more churn rate is experienced by 2/3rdof the companies SOURCE: 99FIRMS.COM

  5. 69% 69% of SaaS businesses measure churn rates by the number of customers SOURCE: Reply.io

  6. 34% 34% of users have seen their churn rates decrease while 36% of them saw no change SOURCE: Reply.io

  7. For a contact length of 2.5 years or more, the churn rate is 8.5% 8.5% SOURCE: Reply.io

  8. Channel sales have the highest churn rate of 17% 17% SOURCE: MarketingCharts

  9. The monthly retention rate for customers logging in to a mobile app is 41.5% 41.5% SOURCE: Reply.io

  10. Your most unhappy customers are your greatest source of learning. - Bill Gates www.smartkarrot.com

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