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Teckinfo Portfolio

With an expertise of 23 years in the industry, Teckinfo is a leading provider of Unified Contact Center, Customer Interaction Management, Helpdesk and other work force management solutions. Our solutions are reliable, robust and scalable which help organizations in providing an exhilarating experience to their customers. <br>#Teckinfo #CallCenterSoftware #UnifiedContactCenterSuite #HelpDesk<br>http://www.teckinfo.com/

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Teckinfo Portfolio

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  1. PORTFOLIO

  2. Our Journey 1995 - Today • Paging Solution • Inbound Solution • Predictive Dialer • SMS Integration • Email Integration • Form/Screen Designer • IVR Flow Designer • Linux/Windows Web Based Agent UI • TPA Software Integration/Web API • Scalability • System Alerts • CRM Manager • Voice / Screen Recorder • WebRTC • Mobile Client • Chat Integration • Facebook / Twitter / LinkedIn Integration • Database / Application Redundancy • National Customer Preference Register (NCPR) Integration

  3. CORE COMPETENCIES • Unified Contact Center Solutions • Voice • Social Media ( Facebook, LinkedIn, Twitter ) • E-Mail Handling / SMS notifications • Website Chat • Help Desk Solutions (Ticketing /Escalation/Notifications) • Customized CRM / CIM Solutions • Integration with 3rd Party CRM/Application/Database • Interactive Voice Response Solutions (IVR/Self Service) • Screen & Voice Recording Solutions • Galaxy Mobile Apps • Wallboard • Announcement Systems & Other Communication Software IVR CTI CRM ACD Social Media Apps AOD Announcement System Software Development Predictive Dialer Help Desk Solutions Recording Solutions

  4. Product Portfolio Multi/Self Service IVRS Email Management Software Inbound/Outbound Call Center Software SMS Alert System Automatic Flight Announcement System Flight Information Display System Lead/Ticket Management Software

  5. R&D Center Global Offices Offices & Branches Gurgaon Middle East Africa South East Asia New Delhi Development Centers Sales & Support Bengaluru Chennai Hyderabad Mumbai New Delhi Mumbai New Delhi Helpdesk Mumbai New Delhi

  6. Rewards & Recognitions Rated among India's best Solution Provider-Software for the year 2013 at CRN Leadership Summit 2013. 20 Most Promising Unified Communication Solutions Companies by CIO Review August 2014 Listed in Product of Excellence for Customer Management Software Product by NASSCOM Technoviti Award for Interdialog UCCS for innovative & disruptive technology in the BFSI sector.

  7. Partners

  8. Industry Wise Solutions

  9. Contact Us www.teckinfo.com +91-11-49605588 info@Teckinfo.com info@teckinfo.com

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