What is Knowledge Management System | The Ultimate Guide | TCT

1. What Is Knowledge Management System?(Types, Features, Examples & Benefits) • Businesses are becoming hyper-competitive these days. All that is mandatory to succeed is to be followed by default. A knowledge management system for your website is a must-have inclusion to achieve greater success in the customer support system. • Developing a search console of your own for your website would prove as an expensive affair, rather Knowledge Management system software options are more effective and economical too. You can get these services starting from as low as $15 per month with various options as per your need. https://www.thecloudtutorial.com/what-is-knowledge-management-system/

2. Three Major Types Of Knowledge Management System • 1. Enterprise knowledge management systems • 2. Knowledge-base work system • 3. Knowledge intelligent techniques https://www.thecloudtutorial.com/what-is-knowledge-management-system/

3. Features Of Knowledge Management System Software • Customer care - With the knowledge management system in your company, customers can refer to an FAQ section or help section and solve their queries through tacit knowledge transfer. This reduces the number of unsolved queries, resulting in fewer emails in your inbox, and more positive reviews on your page. People these days like to solve their queries on their own and don't really need explicit knowledge workers in between. Your knowledge management software will help achieve customer satisfaction as never before. https://www.thecloudtutorial.com/what-is-knowledge-management-system/

4. Examples Of Knowledge Management System • Feedback form: • Employee: • Management: • Shared project files • Research files https://www.thecloudtutorial.com/what-is-knowledge-management-system/

5. Benefits of Knowledge Management System • When you include answers to common questions in the support system, your team can focus on hunting down explicit knowledge systems to the possible new questions they may have not included before. • Track the impact and usage of your knowledge base. It’s not enough to create articles and hope they help your customers and employees. Use the built-in reporting dashboard to measure the impact of your pages and improve your knowledge base. • Track usage data of customers and their feedback on your knowledge base articles, so you can improve your help documentation from time to time. Sharing, protecting and developing key knowledge assets will help achieve a good knowledge bank. • In addition to this, track search analytics to learn what customers are looking for and identify gaps in your knowledge base. Then, use those insights to create missing content and improve your knowledge base into a more comprehensive customer service resource — for customers and your team members. https://www.thecloudtutorial.com/what-is-knowledge-management-system/

6. The Knowledge Management System is Classified into Three Sections • Frequently asked questions (FAQ): The FAQ is a section where a list of frequently asked questions (FAQs) are addressed with answers on that particular topic. FAQ is also known as Questions and Answers [Q&A] or Frequently Answered Questions. The tools used are similar to content management systems. The purpose of an FAQ is generally to provide information on frequently asked questions or concerns; however, the format is a useful means in organizing information and text consisting of questions and their answers. • A user forum: This is the main place where users come to seek help, make announcements, share resources, get relevant knowledge and discuss issues relevant to the product or services. Whether looking to troubleshoot an issue, share some good news, connect with other users, or ask questions, the User Forum is the best place to get interactive feedback from other users and developers. • Instructional videos: Whether you need to demonstrate a technical process, an online class or teach your friend how to use, Instructional video is a great way to get the job done perfectly. • Micro videos are short instructional videos that focus on teaching a single, niche topic. They’re usually less than a minute long and appeal to today’s media consumers, who have short attention spans. • A Tutorial video is the go-to instructional method for teaching a process or walking through the steps needed to complete a task. These videos leverage multiple instructional methods, such as direct instruction, follow-along type guidance, quizzing or interactive elements. Sometimes referred to as how to make your own. • Training videos are designed to improve employees’ work skills. Training videos leverage multiple instructional, such as direct instructions, follow-along type guidance, quizzing, and interactive elements. https://www.thecloudtutorial.com/what-is-knowledge-management-system/

7. The Knowledge Management System is Classified into Three Sections • Data capture • Reduces handling of physical paper • Speeds the capture of electronic documents • Eliminates manual data entry • Maintains Accuracy • Easy retrieval of information https://www.thecloudtutorial.com/what-is-knowledge-management-system/

8. The Top Takeaways For Your Knowledge Management System in 2020 1. Search engine: One of the most important features for any knowledge management system is to have a search engine. In knowledge management tools, one must have a separate engine similar to web browsers like Google or Bing. We have noticed that with time, the knowledge base of your company becomes bigger and bigger as you update it with new information. Hence, a smart search is a must to browse easily. 2. Simple: Enterprise knowledge management systems need to be simple in every possible way, except for the amount of valuable information they hold. It should be easy to implement, set up and access. A knowledge base is usually located on a business website and it needs to be implemented or updated quickly. This helps in reducing the website’s downtime to a minimum and ensure regular operations. 3. Flexibility and accessibility: Your knowledge base should not have limitations. Anyone who wants to access it should be able to do so. The biggest problem businesses faced in the past was that their knowledge management systems were optimized only for certain web browsers or limited only to the web layout. Many businesses put up messages asking people to switch to a certain browser in order to use their knowledge base, but most visitors will not bother to visit and would rather look for information on some other website. You must ensure that you are optimizing your knowledge management platform for all operating systems, including mobile phone users, desktop computer users, tablet users and people with weaker configuration devices. If you rule out some of your customers for any reason, you are simply displaying that you don’t care for all your customers. https://www.thecloudtutorial.com/what-is-knowledge-management-system/

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