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Luke 4:18 . The Spirit of the LORD is upon Me,Because He has anointed Me to preach the gospel to the poor; He has sent Me to heal the brokenhearted, To proclaim liberty to the captives
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1. Benevolence Ministry By
Clara Rauf
Member Care Manager
3. Organizational Structure
4. Member Care Mission: To give excellent service to our members and extend the heart of Pastor and Sis. Veronica to all we serve
5. Member Guidelines General Guidelines
Must receive Jesus as Lord and Savior
Must be water baptized by immersion in Jesus Name
Must be prayed for to be filled with the Holy Spirit
Must be a faithful member to receive
membership benefits and serve in Helps
6. Membership Services Benevolence/Financial Assistance
Member Benefit
Financial issue
Reason for the hardship
Empowering people is the Goal
7. Benevolence Definition
The disposition to do good; kindness; love; accompanied with a desire to promote others happiness; an attribute which delights in your happiness; a disposition of heart which inclines us to think favorably of you and do you good; an inclination to perform kindness or acts of charity; an act intending to show kindness. This does not only mean giving money, its helping you to see how you can be relieved of your current distress.
8. Financial Assistance Initial Structure Phase
9. Call Center Model
Calls are simultaneously answered
Ask questions (intake)
Be compassionate
Take action
Prayer is key
Structure of Calls
10. Application Process Intake Calls
Documents needed
Appointments
Interview space
Interview (encouragement, facts, prayer)
Application review
Decision of request
11. Petty Cash Accounts Basic Needs
Shelter
Food
Transportation
Spiritual
12. Resources Mark 11: 24 Therefore I say to you, whatever things you ask when you pray, believe that you receive them, and you will have them Care Packages
Bibles
Born Again material
Books on Tithing, self image etc
Free CDs
Community Packages
non-perishable
Pantry
donations
13. Important Tips Member benefits
Community Guidelines
Look at the root
Hardship vs financial mismanagement
Be proactive/classes
Integrity is key (accountability)
Resources within church
Get a revelation of the poor
14. .Tips Use gift cards
Receipt Book
Check to vendor directly
Allow Holy Spirit in your decision
15. Case Scenarios Female member,
She came in for assistance financially because her husband left her and she had not heard from him for a few weeks. They have children, but shes unable to work because she had been having health issues daily that prevented her from working. She was depending on her teen daughter to care for her them.
Community: Walk in: Claim to husband/wife newborn baby summer time.
Both unemployed.
Couple does not have identification.
Looking for money for apartment (stating they were staying with relatives and put out).
Baby looks flushed dirty/improperly dressed
16. Scenarios Member: Requested $1,500 -1 mortgage payment $1,106; Gas bill $718; Light bill $144.
Received $718 for light bill payment from LWCC
Living above her means expenses $3,253; which includes a $365 per month payment for her Sons (H.S. sophomore) school tuition, and a $287 per month Car Note.
Her 2 most recent paychecks were cut in half do to an advance she had received in the fall of 2010 worth one entire month wages.
She re-financed her Mortgage Note in the spring of 2010 under her mothers name (her mother had her own mortgage note).
Consistent tither Attendee.
Requested $1,172.00 in back rent
Attending for about five (5) years
did not take members classes stating she doesnt plan to participate in ministry functions.
She quit her job several months prior to coming for financial assistance.
Reasonable to quit other than she was unhappy because she was promised a promotion that she did not receive.
17. Scenarios Member
Requested $520 which is a partial payment of his Rent
($725 per month), he had a $205 money order in hand.
Received $520 from LWCC
Back in October 2010 LWCC had blessed him with $250 to assist him to pay his rent (same apartment).
incarcerated for 12 years
Began working at Pivotal Staffing through the Safer Foundation (Avg. 20 hours per week @ a rate of $10 per hour). Prior to that his family was assisting him.
Only worked for 3 months.
Only receiving $230 from Public Aid.
Currently has 3 strong employment leads.