On-going Staff Training

1. On-going Staff Training Presented by Ali Henrich, Kevin Meiners, & Kurt Bushman

2. Objectives • Give brief history • Present current examples • Identify similarities • Provide model for Recreational Areas • State importance of On-going Training

3. History • Definition of Training • Purpose of Training for Current Employees • Types of Training Methods • Who Does Training?

4. Definition of Training • Training – 1) The teaching, drill, or discipline by which powers of mind or body are developed; 2) development of particular skill; 3) instruction in an art, profession, or occupation. • On-Going – That is continuously moving forward or making progress.

5. Purpose of Training • Build Efficient, Effective, & Highly Motivated Team • Increase knowledge of technology • Allow for replacements for personnel who leave • Increase company’s financial gains

6. Types of Training • On-the-job Training • Off-the-job Training

7. Job Instruction Training • Break Down of Steps • Advantages • Disadvantages

8. Job Rotation Training • Observation to Learn • Advantage • Disadvantage

9. Internship Training • Special Project • Advantage • Disadvantage

10. Audiovisual Training • Explanation • Advantages • Disadvantages

11. Seminar Training • Definition • Advantage • Disadvantage

12. Conferences/ Professional Development Training • Definition • Advantage • Disadvantage

13. Simulation Training • Definition • Advantage

14. Experiential Training • Definition • Advantage • Disadvantage

15. Who Facilitates Training? • Upper Level Management • Consulting Firm • Computer Programs

16. Home Depot • Associate • Department Manager • Assistant Store Manager • Store Manager

17. Associate Training Requirements • 7 ½ hours of in store product training • 101, 102, 103, Professional (for each department)

18. Department Manager Training Requirements • All Associate Requirements • 10 week training program

19. Assistant Store Manager Training Requirements • Must complete all of the above skill level requirements • Attend additional 2 weeks of training

20. Store Manager Training Requirements • All requirements of an Assistant Store Manager • Additional 2 week training program

21. UW-La Crosse Resident Assistant (R.A.) Training Requirements • One Large Summer Training • Weekly Staff Meetings • Staff Required Activities

22. Summer Training Requirements • Experiential Workshops • Educational Workshops • Debriefing with Hall Directors • Large informational workshops

23. Weekly Staff Meetings • Cube Reports • Current Campus Trends • Hall Director Report • Meeting with Liaison

24. Staff Required Activities • Semester Break Training • Staff Human Relations Enhancement • Awards Ceremony

25. 6 Flags, Great America Human Resource Department • Classes • Department Retreat • Staff Meetings • Park Com

26. Classes • Class Subjects • Explanation

27. Department Retreat • When • Purpose

28. Staff Meetings • Who • When • Purpose

29. Park Com • When • Who • Purpose

30. Fundamental Components of On-going Training • Technical Skills • Conceptual Skills • Interpersonal Skills • Basic Skills

31. Training Program for a Recreation Business • Attend Conference • Evaluate Conference • Share ideas with Staff • Staff Feedback on Ideas • Trial Period • Department Evaluation

32. Summary • Purpose of On-going Training • Examples • Sample Training Program

33. Reference List • “Employee Training and Development”. Managing a Small Business.www.bizmove.com/personnel/m4d.htm • Rindt, David. Six Flags Great America. Interview (February 13, 2001). Human Resources Department. Gurnee, IL. • Meiners, Todd. Home Depot. Onalaska, WI. Interview (March 21, 2001). Millwork Department, Department Manager. • Rohman, Paige. University of WI La Crosse. Interview (March 23, 2001). Hall Director, Coate Hall. • Henrich, Patricia. Tax Management Services. Green Bay, WI, Interview (March 6, 2001). Tax Consultant/CPA. • Culkin, David F. & Kirsch, Sondra L. Managing Human Resources in Recreation, Parks, and Leisure Services. Macmillan Publishing Company, London: 1986.