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Slideshow about Digital Marketing Live Workshop - Co-creation by Tom De Ruyck
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Collaborating with consumers Case: Heineken Open Design Explorations Tom De Ruyck Head of Research Communities, InSites Consulting Anouk Willems Senior Research Innovator, InSites Consulting @Tomderuyck @AnoukW1
Nice to meet you #MROC | Head of Research Communities @Tomderuyck: België | Design & architectuur | Wijn | Twitter| No Status Quo| @AnoukW1: Utrecht | Wielrennen | Italie | Marketing| co-creatie | Entrepreneurship | #MROC | Senior Research Innovator
Fact sheet Spin-off of top-ranked business school 15 years of experience and know-how Pioneer and innovator in online methods Covering any marketing domain Fully independent Ghent, Rotterdam, London, Timisoara, New York 125 passionate employees Proprietary research panel in +25 countries Most awarded agency by ESOMAR Who we are
COL LAB ORA TION Collaborating with consumers CASE. How Heineken collaborated with designers, consumers and researchers.
Co-creation Designers & Research?!
IF YOU WANT TO EXPERIENCE IT, COME AND VISIT US AT THE SALONE DESIGN FAIR IN MILANO APRIL17-22TH OF APRIL 2012
COL LAB ORA TIO N Collaborating with consumers – part 2 WORKSHOP. What does structural collaboration mean for company and consumer?
Structural collaboration with consumers What are the challenges and opportunities to collaborate & co-create with consumers? Outline Research objective & approach Meet the UK mums Moments & Needs: A week in the life of a UK mum Opportunities Company (impact on the company) ? ? Opportunities (Drivers, advantages.) Challenges (fears, barriers, disadvantages) ? ? Consumer (impact on consumers) Collaborating with consumers
Structural collaboration with consumers What are the challenges and opportunities to collaborate & co-create with consumers? Outline Research objective & approach Meet the UK mums Moments & Needs: A week in the life of a UK mum Opportunities Company (impact on the company) Resistance for new initiatives Positive WOM Kill own ideas Cost-efficient Are we open-minded? Brand positive efforts Loads of unstructured info Consumer relevant ideas Unsure results Opportunities (Drivers, advantages.) Challenges (fears, barriers, disadvantages) Fun Heavy workload Helping others No ‘salary’ for ideas Good ideas, not executed Recognition from the company Skill development Information seeking Personal need Other ways to get famous with my ideas Consumer (impact on consumers) Collaborating with consumers
Collaboration and co-creation are trends; in 3 years, these will blow over. Collaborating with consumers
Collaboration is more important for the company than for the consumer Collaborating with consumers
Collaboration is not about the outcome. The process is more valuable. Collaborating with consumers
Collaboration: the round up 2. Involve consumers for inspiration & consumer relevance. The final creation is still up to professionals 3. Co-creation is not about a finished product, it’s learning from one another & it’s about the need behind an idea. If you play it well there are external leverage effects (PR & Marketing) 1. Co-creation can be done with different groups of people (e.g. amateurs vs. designers)
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