1 / 5

Contact Center Solution | Visionary Solutions Inc

Visionary Solutions provides the best Contact Center Solutions for North American and European markets. Our expert's team is ready to support and grow your businesses creating opportunities and success through long-term relationships. For more details visit us http://visionarysolutionsinc.com/

VisionarySolutionsINC
Download Presentation

Contact Center Solution | Visionary Solutions Inc

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Contact CenterSolutions The contact center typically includes one or more call centers, but may include other types of customer contact, as well. Improve customer experience and contact center agent efficiency by adding powerful, affordable, multi channel functionality for voice, email, web chat, SMS, and fax to your contact center.

  2. Contact center technologies The contact centertypically includes one or more call centers, but may include other types of customer contact, as well. Improve customer experience and contact center agent efficiency by adding powerful, affordable, multi channel functionality for voice, email, web chat, SMS, and fax to your contact center.

  3. Contact center technologies • Automatic call distributor (ACD) system:This is a computerized system that analyzes incoming calls and distributes the calls based on varying factors. • Email response management system: A system that collects and analyzes customer inquiries submitted via email, and then routes the inquiries to the appropriate agent. • Interactive voice response (IVR) system: A computer-based system that enables customers to use a keypad or voice commands to provide information without the assistance of a human agent.

  4. Knowledge management system:A central repository of information that can be easily searched, helping to cut down on agent training time. • TTY/TDD communications:Telecommunication devices for individuals who are deaf or have a hearing impairment. • Workforce management system: A computerized system that helps with scheduling and staffing agents and managing agent performance. if you are looking the best contact center solutions provider in Miami, FL. Visionary Solutions Inc is the best option for you, our commitment to our clients is to deliver positive customer experience across all channels. Increasing the profitability of existing customers is essential to the long-term success of a business.

  5. Contact Us Address: 801 Brickell Ave #900 Miami, FL 33131 Contact No: +1 877 220 1609 Website: http://visionarysolutionsinc.com

More Related