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From e-Government to e-Governance: The OECD Experience Elizabeth Muller E-Government Project OECD SitExpo2004 18-21 Fe

From e-Government to e-Governance: The OECD Experience Elizabeth Muller E-Government Project OECD SitExpo2004 18-21 February 1004, Casablanca - Morocco. Overview. E-Government, E-Governance, Modernisation and Reform The OECD E-Government Project: main findings OECD Methodology.

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From e-Government to e-Governance: The OECD Experience Elizabeth Muller E-Government Project OECD SitExpo2004 18-21 Fe

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  1. From e-Government to e-Governance: The OECD ExperienceElizabeth Muller E-Government ProjectOECDSitExpo200418-21 February 1004, Casablanca - Morocco

  2. Overview • E-Government, E-Governance, Modernisation and Reform • The OECD E-Government Project: main findings • OECD Methodology

  3. Principles of Public Governance • adherence to the rule of law • the primacy of the collective interest over sectoral or private interests • respect for the rights of individuals • equity • transparency • democratic accountability • responsibility for future generations

  4. e-Government is sometimes defined as electronic delivery of government services e-Governance is sometimes defined as electronic service delivery, plus consultation of citizens and e-democracy What definition? e-Government or e-Governance?

  5. Evolution of E-Government • ICT use in government • E-Government What’s the difference? The potential to transform offered by the Internet and related technologies

  6. OECD Definition of E-Government: • The use of information and communication technologies, and particularly the Internet, as a tool to achieve better government

  7. E-government is more about government than about “e”

  8. Overview • E-Government, E-Governance, Modernisation and Reform • The OECD E-Government Project: main findings • OECD Methodology

  9. OECD: Organisation for Economic Co-operation and Development

  10. Guidelines for successful e-government implementation • Vision / Political will • Common frameworks / Co-operation • Customer focus / Responsibility • Online consultation • International Co-operation

  11. Vision / Political Will • Are e-government leaders able to articulate and demonstrate the benefits of e-government to build support for their projects? • Is there necessary leadership and commitment at the political level to develop an e-government vision and guide change over the long term? • Is there leadership and commitment at the administrative level to implement change? • Is e-government integrated into broader policy and service delivery goals and processes? • Is e-government integrated into public management reform goals and processes? • Is e-government integrated into broader information society activity?

  12. Common Frameworks / Co-operation • Are agency managers operating within common frameworks to ensure interoperability, maximise implementation efficiency and avoid duplication? • Are agencies working together around a sharedcustomer base? • Has there been a review of barriers to e-government implementation? • Does shared infrastructure exist to provide a framework for individual agency initiatives? • Are there incentives to help encourage collaboration, seamless service delivery and innovation? • Are there programmes to help share good practice and common solutions?

  13. Customer Focus • Are services driven by an understanding of customer needs? • Is the government pursuing policies to improve access to online services? • Do customers have choice in the method of interacting with government? Does the adoption of online services provide as much choice for the user as offline services? • Is there a “no wrong door” principle for accessing the administration? • Does e-government engage citizens in the policy process? • Are there information quality policies and feedback mechanisms in place to help maximise the usefulness of information provision and strengthen citizen participation?

  14. Responsibility • Do accountability arrangements ensure that it is clear who is responsible for shared projects and initiatives? Including in the case of private sector partnerships? • Is there a framework in place to monitor and evaluate the demand, costs, benefits and impact of e-government? • Are there mechanisms in place to protect individual privacy with regard to e-government? • Do broad standards for privacy protection allow for information sharing between agencies while preventing abuse?

  15. Online Consultation • Do you tailor your approach to fit your target group, and is online consultation integrated with traditional methods? • Do you test your tools for online consultation and adapt them based on user input? • Do you promote your online consultation activities so as to maximise awareness and increase participation? • Do you analyse the results of your online consultation and incorporate them so as to improve government services? • Do you provide feedback to participants in the online consultation process?

  16. International Co-operation • Have leaders promoted the cross-country exchange of good practice? Have they focused on what is most appropriate for their country context rather than what is in fashion or what seems the most “modern”? • Have leaders identified where international standards are needed and how they relate to and support e-government objectives? • Have leaders determined at what level standards are needed? Have they determined who is best suited to determine standards? • Have they developed a shared understanding and/or good practice for the protection of government data that is shared across borders?

  17. Overview • E-Government, E-Governance, Modernisation and Reform • The OECD E-Government Project: main findings • OECD Methodology

  18. OECD Methodology • Symposia for Senior E-Government Officials • Steering Group on complementary areas of work • Peer Review

  19. Peer Review: A tool for cooperation and change • E-government experts from one country examining e-government in another country as a “peer”. • Completed Reviews: Finland; Ongoing: Mexico, Norway, Denmark • OECD methodology: Analysis based on the results of a questionnaire and in-depth interviews. Draft report “peer reviewed” by all OECD countries.

  20. OECD Peer Review Questionnaire • Questions relevant to the 10 guiding principles for successful e-government. 10 sections, 2-5 questions per section. • To what extent are agencies collaborating with one another? (e.g. do they provide links to other websites? Shared service delivery?)

  21. Hypotheses • Link leadership to success of e-government initiatives • Link collaboration to success of e-government initiatives • Link customer focus to uptake of e-government services • …

  22. For more information... • The E-Government Imperative, OECD 2003 • E-Government in Finland, OECD 2003 • OECD Policy Brief: Checklist for E-Government Leaders, OECD 2003 • OECD Policy Brief: Engaging Citizens Online for Better Policy-Making, OECD 2003 For more information on the OECD’s work on e-government, visit: www.oecd.org/egovernment; http://webdomino1.oecd.org/COMNET/PUM/egovproweb.nsf; or contact elizabeth.muller@oecd.org

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