BSNL FIXED IN Service Descriptions

1. BSNL FIXED IN Service Descriptions

2. ISUP:IAM ISUP:IAM LEX LEX High cost of service introduction Problems related to: • Modifying service data • Modifying service logic Subscriber: 0296047143 Intelligent Network ConceptWhy an Intelligent Network? FreePhoneTable: 123456 ------> 0296047143 • Before IN Logic + Data TEX 0800123456 Calling party

3. Logic + Data Solution: Service logic and service data should be deployed in a separate server, LEX & TEX can communicate with this server via standardised interfaces. Standard interfaces LEX or TEX Intelligent Network ConceptWhy an Intelligent Network? • Rapid deployment of new services in the network • Vendor independence and standard interfaces • The IN services respond to the market requirements

4. SMP SSP: Service Switching Point SCP: Service Control Point STP: Signaling Transfer Point SMP: Service Management Point SCP SCP SS7 SSP SSP STP STP SS7 Voice Intelligent Network ConceptWhy an Intelligent Network?

5. SCP NB Network NB Network Intelligent Network ConceptLocation of SCP, SSP and SRP in the Network CALLING PARTY 033-22360000 IN CS1 SSP Mediation&Billing ISUP IP-SRP ISUP ISUP Called Party 0124-2455050

6. Intelligent Network ConceptPhysical plane: example Service data Service logic Request to create terminating call segment to “296047143 Service activation SSF Trigger detection Creation of terminating call segment creation CCF 800 123456 0296047143 LEX LEX 123456 296047143 SDF SCF SCP 123456 CCF SSP 2960447143 800 123456 CCF CCF CCF 0800 123456 TEX TEX CCAF CCAF

7. Intelligent Network ConceptPhysical plane: example Service logic Request to send announcement Play announcement Creation of call segment to SRF TEX LEX SDF SCF SCP SRF SSF SRP CCF Welcometo theservice SSP CCF CCF CCAF

8. BSNL SERVICES • VCC - Virtual Calling Card • ACC - Account Calling Card • FPH - Free Phone Service • PRM - Premium Rate • UAN - Universal Access Number • UPN - Universal Personal Number • VPN - Virtual Private Network • VOT - Tele Voting • FLPP - Fixed Line Prepaid

9. GPIN- Ahmedabad MCIN- Hyderabad GPIN- Bangalore GPIN- Lucknow GPIN- Kolkata INAP INAP INAP INAP INAP BSNL Services GPIN: VCC, ACC, FPH, PRM, UAN, UPN, PRM, VPN, FLPP (KOL&AHM) MCIN: VOT

10. BSNL Fix IN AMBALA NEW DELHI SCP JAIPUR AGRA LUCKNOW SRP AHEMDABAD BHOPAL KOLKATTA NASHIK MUMBAI HYDERABAD BANGALORE CHENNAI TRICHUR

11. VCC

12. Virtual Calling Card- General Description As Indian Telephone Card. Here subscriber has to dial 16 digit card number to place a valid call. It offers to users the facility to bill the call on the card number instead of the terminal one is being used to set up the call.

13. Virtual Calling Card- Service Features • 1. Follow On : This feature allows the user to set up a new call bypassing the card number input procedure in case: • • Called number is busy. • • Called number is not replying. • • There is congestion in the called number route. • • There is not enough credit to make the call. • • Called party on hook. • 2. Language Selection : Subscriber has a choice to receive the announcements either in Hindi • or English language. • 3. Card Activity : The VCC shall become active on the day of first use by the subscriber, thereby • giving flexibility to enhance the shell life of the card. • 4. Card Validity : This is the total shell life of the card and usually starts from the day it was • generated in the system. The last validity date is written on the card. Beyond • validity date the card can not be used. • 5. Activity period threshold warning : This feature enables to feed the warning announcement • to the user before the 5 days to the end of his activity period. • 6. Call duration threshold warning : This feature enables to feed the warning announcement to • the subscriber informing him the maximum duration left for that call. You will • hear the warning tone 40 sec. Before the card ends. • 7. Card Block : This feature enables to block the card in case of theft or any other unforeseen conditions.

14. Virtual Calling Card- Service Features summary • Credit Limit • Real Time Credit Supervision • Follow on Call • Language Selection • National/International Call Restriction • Payphone Restriction • Warning Tone • Activity Period Warning • Account Balance Announcement

15. ACC

16. Account Calling Card • The ACC service allows to use a prepaid account with a PSTN/ISDN line. The Service User can phone until the limit of prepaid credit is reached or until a predefined date. The Service User can refill his account during a predefined period. The predefined dates and period will be refreshed each time the account is refilled. • The prepayment service is a telephone service primarily targeted at the single line residential market. Standard instruments are used on the service subscriber premises; either analogue or ISDN telephone sets capable of DTMF. The Service User requires no special card readers. • To use the service, the Service User buys a starter pack, which contains the instructions to use the service. • In addition, the Service User can recharge his account during a predefined period from Service Provider. Thus, the Service Provider is able to offer a range of different accounts. • The ACC Service provides the user with the following set of services: • Makes it possible to use a prepaid account with any PSTN/ISDN line. • It provides flexibility to make more than one consecutive calls at the same time with the same card. • More over it also allows user to follow on the existing call to make a new call without re entering the card number and the pin number.

17. Account Calling Card • Refill (recharge) • A prepaid telephone may be refilled (recharged) by: • the Service Provider. • bonus deposit.

18. Account Calling Card • Operator deposit • To recharge his account, the Service User can go directly to a commercial agency of the Service Provider (e.g. the Service User can pay directly in cash). Recharging will be effective immediately, at a predefined date or at a date specified by the service provider. Bonus & rewards • special period bonus: the operator may define, on profile basis, a period for which every prepaid activation will generate automatically an extra initial credit.The same concept applies to refills during this promotional period. The value of this extra credit depends on the prepaid account/voucher profile. • loyalty bonus: the Service Provider can offer a bonus to users at the anniversary date of account activation (or at periodic intervals: e.g every X months) of its account activation. The bonus attribution may depend on the profile and the consumption of the Service User. Indeed the operator has the possibility of attributing a bonus only if credit consumption during the year (or every X month) is above a certain threshold. With this offer the Service Subscriber is incited to keep the same prepaid account all year round (periodic duration) and to maintain a certain level of communication. • recharge bonus: the Service Provider can offer a bonus for heavy users. Indeed, the Service Provider may decide to automatically attribute a bonus to a Service User when he has refilled for more than a certain amount of time within a certain period. The bonus attribution may depend on the profile of the Service User, the frequency of the refill but also on the refill amount. With such a offer, the Service User is incited to recharge regularly and to use vouchers with high credit values to benefit from an attractive bonus. • hotline bonus: the Service Provider can encourage a Service User to recharge quickly when the activity period has expired. The Service User receives a credit bonus if he recharges less than X days after becoming inactive. The bonus attribution depends on the profile of the Service User. • Special duration : Service provider may go for defining some special duration , during which the it can allow any number of calls with certain peak limit to credit amount. The start date, end date and the permissible credit amount can be configured from the provider SMP application. All calls made during the given duration will come into the special service duration.

19. Account Calling Card • Charging • The charging of calls is based on the following criteria: • the rate plan, associated with the account profile or the account and characterizing the pricing policy applied to one or more accounts • the rate code, according to the time of the day (day of the call) • the charging class, according to the origin and the destination of the call • the call duration. • Slicing mechanism • The ACC service determines the cost of the calls in real time. This mechanism allows credit slice reservation for an outgoing call. It is possible to have several credit requests in real time of call, enabling multiple access to the account. • Call supervision • During a call, the remaining credit is checked in real time. Then if the credit limit is reached, the call is released. During a call, when the credit reaches the warning threshold, the service subscriber receives a tone X time before the exhaustion of the credit. • ACC Service User interaction • Special numbers allow the Service User to access a voice menu, which enables him to: • Interrogate credit and validity information (this facility can be defined by the Service Provider in terms of “n” number of free consultations per day). • modify language. • change PIN. • call via multiple remote access points.

20. Account Calling Card • ACC management tasks • The main data management tasks of ACC Service Operators are: • definition of profiles (account profiles and scratch card profiles). • account management. • charging. • Changing status of the profile.

21. Possibility to refill the account by using the deposit feature Possibility to make simultaneous 8 call by using the same account number Charging Determination Process is similar to VCC Account Calling Card- Comparison with VCC

22. FRC Services- FPH, PRM, UAN, UPN

23. FRC- General Description • FPH • PRM • UAN • UPN Flexible Routing & Charging Free FPH Freephone Service 1800 Subscriber End-user UAN/UPN Universal Access Number (Split Charging) Subscriber 1867 1868 End-user PRM Premium Rate Service (Split Revenue) 1869 Subscriber End-user transferred Service Provider

24. Customer Recorded Announcement Destination Number 1234 EX FRC- General Description SCP 18003451234

25. FRC- Global network architecture • The FRC Service enables • To setup and to handle automatically calls with a flexible routing and charging. • Destination can be: • an announcement, or • a destination number, or • a group of destinations • Destination depends on criteria such as: • date, • time, • the origin of the call, • traffic.

26. Main agency 18003451234 09 H - 12 H Main agency 12 H - 14 H Agency 1 14 H - 09 H Agency 2 Service data FRC- Global network architecture Agency 1 Agency 2 Intelligent Network PSTN/ISDN/PLMN 18003451234 18003451234 18003451234

27. FRC- Service Features • Service access restriction features: • black list, • origin • date & time, • calling party category, • black & white list, • call limiter, • number of calls over a period, • multi level menu

28. FRC- Service Features • Translation features by criteria: • origin, • day, • time, • call distribution

29. FRC- Service Features • Call processing features: • time limit per call, • no reply timer, • line hunting, • call rerouting, • call queuing, • service announcement.

30. Free Phone Number • The Free Phone Service (FPH) is based on the concept of reverse charging added with many new features of useful capabilities. Users have to dial 11 (Eleven) digits number 1800 345 ABCD, (1800-345 common prefix, ABCD unique last four digits). The phone line used for making such calls will not be charged; instead the call charges will be billed against the company or individuals subscribing to the FPH service. The FPH subscriber assigns actual phone lines to receive FPH calls and a routing plan describing call routing based on origin of the call, time of the day, type of the day etc. For the same FPH no. thus it is possible to assign several destination phone nos. It can handle much more calls without any degradation in service. • Subscribing to an FPH number is very convenient as a first hand contact number and is very suitable for obtaining general information, booking complaints etc. The service is popular with the business community as by providing an FPH number an user with the casual interest can be provided with relevant information about any product and services, or book an order – all without being burdened by any phone call charges to be paid

31. Free Phone Number features • 1. Routing : A Free Phone Subscriber can register more than one telephone number located anywhere in India against a single FPH number (1800 345 XXXX) and have his own pre-defined routing plan with a variety of choices : • Origin Dependent Routing (ODR) : He/She may wish to receive calls from a particular locality or city to a telephone of any locality or city. For example he/she may wish to terminate his/her free phone calls originated from Delhi to a Delhi number and that originated from Kolkata to a Kolkata number. • Time Dependent Routing (TDR) : He/She can receive calls to a preferred number on holidays / • weekend/outside working hours. For example he/she may wish to receive his/her free phone calls during office hours (10:00 hrs. to 19:00 hrs) to a particular number and beyond these hours to another number or appropriate announcement. • Any combination of the ODR & TDR may be used for a total routing plan. • 2. Call rerouting : When a termination number is busy or does not reply within a given time period, this facility routes the call to alternative destination. • 3. Line hunting : One or more (up to 8) destinations can be defined per ODR for which call may be answered. • 4. Call Control : Subscriber has a choice to define maximum duration of calls, number of incoming calls to a FPH number over a period; a call threshold can be defined as for • example a subscriber may wish to limit the number of calls to 100 for a month on his FPH number and number of simultaneous calls to say 7 to his/her FPH Number. • 5. Access Protected by PIN : Access to the FPH number can be restricted by the use of PIN or password. It means that a caller is required to dial a code no. of four digits to access the Free Phone; thereby FPH subscriber may restrict calls from unwanted callers.

32. Free Phone Number features • 6. Grey List : Calling lines appeared in this list shall not have access to FPH service without PIN. • 7. Black & White List : Allowing/not allowing calls from certain telephone levels within the given coverage area. For example it is possible to restrict the calls originating from Kolkata’s BBD Bag area while allowing these calls from rest of Kolkata. • 8. Call Queuing : FPH calls can be placed in a queue when the routing number is busy giving announcement to the calling party that his call has been placed in a queue.

33. Premium Rate Number ( PRM ) • This is a service that can be accessed by customers of BSNL GSM Prepaid all over the country on Intelligent Network platform. The PRM service will facilitate service providers to offer service like forecast, future, share market, job consultation etc. The service provider is allotted a PRM service number by the network operator (BSNL) and that number can be accessed from any point in the network through BSNL GSM Prepaid. For this service, call charges will be at a higher rate (these charges will be borne by calling users) i.e. premium rate and the revenue earned is shared between service provider and network provider (BSNL). For the same PRM service number, the subscriber can have a number of destination numbers. • •Access to PRM service is barred from Postpaid network of Landline and Mobile . • •Access to PRM service (1867-xyz) is allowed through Prepaid GSM Mobile only (where xyz is SCP code- 180, 233, 345, 425 corresponding to SCP Lucknow, Ahmedabad, Kolkata and Bangalore)

34. Premium Rate Number ( PRM ) • Concept of charging on higher pulse rate for the Services rendered by the subscriber. • The pulse rate will be decided by the subscriber. Caller is charged. • The revenue will be shared by the Subscriber and the BSNL. • He can have his own routing plan using TDR, ODR on local access basis. • Pulse rate: 2, 3, 4, 8, 12, 30, 60, 90 Sec

35. Universal Access Number- • The Universal Access Number Service allows the service subscriber to publish one number and have the incoming call routed to different destinations based on origin of call or time/day on which the call is made. The service subscriber can be reached nation wide under the unique IN number. Users have to dial 11 digit-number 1860 345-XXXX.

36. Universal Access Number- Features • 1. UAN subscriber has a choice to select any of the following two type of charging : • UAN Full Charge : Call charge paid by the calling party. In this case full charge (@ 30 Sec.) • is to be paid by the calling party and no call charge is to be paid by the subscriber. The • number range for UAN full charge is from 1860 345 0000 to 1860 345 4999 • UAN Split Charge : Call charge paid by both calling and called party. In this case unit charge • (@ 180 Sec.) is to be paid by the calling party and the STD charge (between calling party and called number) is to be paid by the subscriber. The number range for UAN split charge is from 1860 345 5000 to 1860 345 9999 • 2. Routing : A UAN Phone Subscriber can register more than one telephone number located anywhere in India against a single UAN number (1860 345 XXXX) and have his own pre-defined routing plan with a variety of choices: • Origin Dependent Routing (ODR) : He/She may wish to receive calls from a particular locality • or city to a telephone of any locality or city. For example he/she may wish to terminate his/her UAN phone calls originated from Delhi to a Delhi number and that originated from Kolkata to a Kolkata number. • Time Dependent Routing (TDR) : He/She can receive calls to a preferred number on holidays / • weekend/outside working hours. For example he/she may wish to receive his/her UAN phone calls during office hours (10:00 hrs. to 19:00 hrs) to a particular number and beyond these hours to another number or appropriate announcement. • Any combination of the ODR & TDR may be used for a total routing plan.

37. Universal Access Number- • 3 Call rerouting : When a termination number is busy or does not reply within a given time period, this facility routes the call to alternative destination. • 4. Line hunting : One or more (up to 8) destinations can be defined per ODR for which call may be answered. • 5. Service Management Access(Under Implementation) : Under this feature separate username and password may be provided to the subscriber to manage service features like ODR, TDR etc. • 6. Call Control : Subscriber has a choice to define maximum duration of calls, number of incoming calls to a UAN number over a period; a call threshold can be defined as for example a subscriber may wish to limit the number of calls to 100 for a month on his UAN number and number of simultaneous calls to say 7 to his/her FPH Number • 7. Access Protected by PIN : Access to the UAN number can be restricted by the use of PIN or password . It means that a caller is required to dial a code no. of four digits to access the • UAN; thereby UAN subscriber may restrict calls from unwanted callers. • 8. Grey List : Calling lines appeared in this list shall not have access to UAN service without PIN. • • Modify the PIN.

38. Universal Access Number- • 9. Black & White List : Allowing/not allowing calls from certain telephone levels within the given coverage area. For example it is possible to restrict the calls originating from Kolkata’s BBD Bag area while allowing these calls from rest of Kolkata. • 10. Call Queuing : UAN calls can be placed in a queue when the routing number is busy giving announcement to the calling party that his call has been placed in a queue. • 11. Management Service Access Code : Management SAC 1807345 can be dialed to access • the management menu to: • • Register/de-register the default destination (a destination number where all UAN calls • shall be terminated irrespective of ODR/TDR). For example He/She may want to terminate • all his/her calls to a single number that can be done by just dialing 1807345 followed by • XXXX after announcement and following the menu.

39. Universal Access Number- Specific features summary • Local Subscriber / National Subscriber • Local subscriber can only use local numbers • National subscriber local national • Use of default destination • Register a new default destination • Deregister default destination • Modify the PIN

40. Universal Personnel Number It enables a Service Subscriber to receive calls on one or more UPN numbers, at shared charging and to set-up and handle these calls with dynamic routing . To charge the calling party at a premium rate there is a charge band associated with a UPN Number. • Use of default destination • Register a new default destination • Deregister the default destination • Modify the PIN • Make originating call

41. Universal Personnel Number- Specific Features • Translation • The Service Subscriber may define one or more of the following destinations • announcement: a customized announcement, which ends the call • UPN Routing Number: either a PSTN, PLMN or ISDN number • group of destinations (line hunting): the Service Subscriber defines one or several UPN Routing Numbers (named members) for which the call may be answered. • Multi-level menu • The multi-level menu feature enables the Service User to navigate in several levels of menus to select the right destination. • Translation strategies • the Service Subscriber defines more than one destination for the incoming calls, he may select one or more routing criteria. These include: • Origin-dependent routing: screens and selects a destination for the incoming calls, according to their origin. • Date and time-dependent routing: screens and selects a destination for the incoming calls, according to the date and time of the calls. • Presorting (prompt and collect routing): the calling party is prompted to enter information, which is used to define the routing of the incoming call. After reception of a menu announcement, the calling party can select one of the proposed options using a DTMF telephone set. The calling party has the right to hit a wrong key several times. The maximum number of retries is configurable. When it is reached, a fault announcement is played. • Call distribution-dependent routing: the Service Subscriber can specify the percentage of UPN calls to be routed to a given destination. The algorithm increments the counter of the selected destination and the global call counter, after which it recalculates, for each destination, the current percentages to be used for the next selection. All the counters are reset when the proportions are reached.

42. Universal Personnel Number- Specific Features • Service access restrictions • The Service allows to select service access restrictions for incoming calls. These restrictions include: • UPN Black Number: to bar malicious users from accessing their UPN numbers. The Service Subscriber defines the UPN Black Numbers relating to previous fraudulent usage with the Service Provider. The service rejects the calls originating from these numbers and a fault announcement is played. • Grey list: to block access to the calling lines declared in the grey list, and unblock this access by entering a PIN. • UPN Category Restriction: to restrict calls from certain calling party categories. • UPN Black/white list: to specify restriction lists with exceptions. Calls are authorized or rejected according to the prefix or the complete calling number. The Service Subscriber defines black lists, which contain the numbers to be rejected, and white lists, which contain the numbers to be authorized. • Call origin restriction: to reject incoming calls from the fixed (national or international) or mobile networks. • Authentication: access to the UPN number is controlled by the request and check of a PIN. The PIN is necessary when the Subscriber wants to limit access to his UPN number to certain users. During call set-up the calling party first enters the UPN number, then is asked to enter the PIN in order to authenticate service accessibility. When the maximum number of attempts is reached (the number of wrong pin code inputs is configurable) the call is released. On timeout, the call can be rejected with a service or subscriber announcement or redirected to a UPN Routing Number. • Call limiter: to limit the maximum number of simultaneous calls to one of his destinations (UPN Routing Numbers) or his UPN number. • Supervision of the number of calls over a period: to supervise the number of calls per UPN number. • Traffic type restriction: to restrict access to a UPN number for international incoming calls. • Restriction on date: to restrict access to a UPN number during a period defined by a begin and an end date. • Restriction on called party: to forbid connection to international UPN Routing Numbers.

43. Universal Personnel Number- Specific Features • Call establishment • The Service Subscriber may select optional features for the handling of calls after call establishment. These features include: • Called party information: the Service Subscriber may send a tone to the called party after he has hooked off and/or the UPN number before he has hooked off in order to inform the called party that the call is an UPN call and let the called party decide whether to accept the call or not (this feature is not available if the destination is an announcement destination). • Time limit per call: the Service Subscriber may define a maximum duration of calls per UPN number. When the time limit is reached, the calling party receives an announcement and the call is released. • No reply timer: the Service Subscriber may define a timer per UPN number, used at the connection time to determine the no reply case. • Call rerouting: this feature enables the routing of UPN calls to an alternative destination (UPN Routing Number or announcement) when the destination is busy, does not reply within a given time period or when its call limiter is reached. • Call queuing: this feature makes it possible to queue the incoming calls when the destination to a UPN Routing Number is busy, when there is no reply or when the limit set up in the call limiter is reached. The Service Subscriber defines the maximum number of retries and the maximum queuing duration. If these are reached, the call is rejected and the connection is retried for the next call in the queue. An announcement is played in the following cases: • when the call is queued • when the call is rejected because the maximum number of calls in the queue is reached • when the call is rejected because the maximum queuing duration is reached • when the status of the call changes during a connection retry (e.g. from busy to no reply).

44. Universal Personnel Number- Specific Features • Announcements • There are two kinds of announcements, which are played for incoming calls: • service announcements: played by default when there is no Subscriber announcement • Subscriber announcements: defined by the Service Subscriber. • welcome announcement: an announcement is played prior to call establishment • language selection announcement: the Service User is asked to select a language for the announcements and error messages • customized announcement: enables the Service Subscriber to define announcements according to his specific needs. • Charging • To charge the calling party at a premium rate there is a charge band associated with a UPN Number.

45. Virtual Private Network

46. Virtual Private Network • Virtual Private Network provides Virtual Private Automatic Branch Exchange (VPABX) service through Public Land Mobile Networks (PLMN) and a Public Switch Telephony Network (PSTN). • The VPN service works on the public networks providing private numbering plans, private access to multiple locations, company calls control and roaming capability through networks based on the CAMEL phase 2 environment. • VPN service provide connectivity between two or more places using a previously established, shared network infrastructure rather than having to deploy new, dedicated hardware specifically for this purpose. • • Combined voice VPN can be provided for fixed line telephones of BSNL/MTNL and BSNL mobile. • • Use this service by dialing short codes to have a private network using public network resources. • • This service brings down telephone bills due to special package tariff for calls within VPN. • • 11 digit number 1801-XYZ-ABCD • Voice Virtual Private Network service is most suitable for - • • Good for institutions, Government departments and businesses. • • All type of companies, distributors, firms, institutions, housing society etc

47. Virtual Private Network • Fixed/mobile convergence • The VPN service integrates both fixed and mobile capabilities into the communication system of the company. The mobile and fixed phones of company users are then included into the company’s PNP (Private Numbering Plan). • Multi-site management • The company may be a group located on several different sites: the VPN service makes it possible for each site to have its own Private Numbering Plan, and calls between sites are considered as calls on private networks. • Private Numbering Plan • The Telecom Manager assigns private extensions to the site’s VPN users of the site users. Each VPN user can have more than one company line. Thus, a VPN user can call another VPN user in the same company by simply dialing a unique reduced number of digits. • The Telecom Manager can define PABX (Private Automatic Branch Exchange) ranges or/and individual PABX extensions in a site. Private extensions can be defined independently from of a PABX range. • The Private Numbering Plan may be either a structured or an unstructured PNP for all the sites of the group. • Preferred External Destination – • This feature allows a subscribing company to integrate non-VPN lines as preferred external destinations (for instance, partnerships, suppliers, customers, etc) by defining Preferred External Destination (PED) numbers (also called ABD) in the site’s Private Numbering Plan of the site. A PED number is associated with a complete public directory number (fixed or mobile) or a PABX range. • Group Hunting • The aim of Group Hunting is to manage the mobility of a VPN user by defining a list of numbers that, that can be called to reach the VPN user. • This feature allows routing incoming calls according to a sequential examination of the numbers in a Hunting List. It is activated either for company incoming calls or for incoming calls from an outside company when a VPN user is busy, or does not reply, or is not reachable. • A default hunting list, including the four user’s four lines and the voice mail is used if no dedicated hunting list or hunting list was specified for the VPN user.

48. Virtual Private Network • IN Call forwarding • Call forwarding is a routing feature managed dynamically by a given VPN user or operator when he/she wants to specify an alternative destination to for reaching him/her. Call forwarding has the priority over Group Hunting. This means that if a given VPN user activates call forwarding, the forwarded number is used to call him/her, even he/she has a Hunting List.; Group Hunting is processed when call forwarding is not activated. • Call forwarding can be processed in mobile or fixed networks or in company PABXs. • There are two types of call forwarding: • Call Forwarding Conditional (CFC): on busy, no reply or not reachable conditions. • Call Forwarding Unconditional (CFU): no condition. • CFU overruling • This feature enables some privileged calling parties (e.g. secretary or family member) to overrule Call Forwarding Unconditional (CFU) in order to call directly a given VPN user directly. • Voice mail management • Each VPN user can have a voice mail in the mobile or fixed network, or in the PABX. The voice mail can be used as a final destination in the management of IN call forwarding or Hunting Lists. • Exception lists • This feature allows the screening of incoming and outgoing calls of company users based on two types of lists - named called exception lists - containing “allowed” or “not allowed” numbers. • VPN lines • A VPN user can have more than one VPN line (e.g. PABX extension, mobile, a fixed phone in home etc). Up to four company lines can be defined for each VPN user. Each line may have its own extension (unstructured numbering) or may be identified by a line code before a unique extension (structured numbering). • In the framework of a structured numbering plan, this feature allows a given VPN user to call another VPN user by indicating the called line. Thus, the call is routed according to the used line code directly to the line of the concerned called party’s concerned line. If no line code is dialed, the default destination is used to route the call.

49. Virtual Private Network • On-net and Off-net calls • On-net calls are private calls made by VPN users to call other VPN users in the same group. • Off-net calls are calls made by VPN users towards the public network For making Off net calls PIN verification is there. • On-site and Off-site calls • On-site call: a call is said to be on-site when the cell phone is inside his the user’s site area. • Off-site call: a call is said to be off-site when the cell phone is outside his the user’s site area. • Forced on Net, Virtual on Net • The VPN service provides for two options regarding private rate charges for calls to public numbers: • Forced on Net: enables telephone calls to private numbers in the plan (fixed or mobile), dialed using the public format, to be charged at private rates. • Virtual on Net: enables telephone calls to Preferred External Destinations outside the company to be charged at private rates. • Account code • This feature enables you to mark calls made by VPN users of a given group in the company account according to the company activities and organization. • Dual invoicing • This feature allows you to bill calls made by a given VPN user either on the corporate account or on his/her personal account.

50. Virtual Private Network • Group short numbers • Group short numbers can be defined in the PNP (Private Numbering Plan) at company level. • Group short numbers enable VPN users of different sites to access public directory numbers or other PNP short numbers (except another short number of the same group) by just dialing the short number. • Welcome number • Welcome numbers are public directory numbers enabling external people (not belonging to the subscribing company) to make calls to dedicated VPN users (for instance, customer information service, technical support, etc). The welcome number is translated into a private number (for instance, group short number, extension or site short number) and is handled by the VPN service as a call made by a CMM user. • Remote access • With the Remote Access (RMTA) feature, VPN users can access the Private Numbering Plan of their site from any handset not belonging to the VPN group (in a national or international context), and take advantage of the VPN services (voice mail access, PED numbers, etc). This access is provided by means of a dedicated service code VPN Service Access Number and authentication. • Substitution • With the substitution feature, VPN users can access the Private Numbering Plan of their site from any handset of another VPN user of their group, and take advantage of the VPN services and to the rights granted to the said member line (voice mail access, PED numbers etc). This access is provided by means of a dedicated service code and authentication. • Follow-on call • With the follow-on call feature, VPN users can initiate, under some certain conditions, a new call without authentication after a remote access, substitution or dual invoicing call, or a new call after a call to the account code service without having to redial the account code. • Inter-working with co-operating VPNs This feature enables the VPN platform to inter-work with co-operating VPNs by routing to them or receiving company calls from them. • The sites of a group (i.e. a subscribing company) can be dealt with by several co-operating VPNs in different countries.