Joel Weintraub M.Ed, B.S. Physiology Health Education

1. Joel Weintraub M.Ed, B.S. PhysiologyHealth Education • www.joelweintraub.com • www.healthhumor.com • 610-825-2179 • joel@healthhumor.com

2. Reducing Employee Turnover in Long Term Care

3. Financial Cost to Replace an Employee • 1/3 of a New Employees Salary • Why this is beneficial to your business

4. Your Goal is not to have Zero Turnover • Some employee turnover is healthy and necessary • prevents your business from becoming stagnant • new employees bring energy and ideas.

5. How to Hire Enthusiastic and Helpful Employees • Get information from a subversive pre-screener • Chair Test • Have employees find their calling

6. Pre-Interview Questionnaire • How do I feel when I have a peak experience? • If I had all the money in the world how would I use my talents to serve humanity?

7. Promote Flow in your Employees • We find fulfillment in activities that develop a skill, challenge us and provide ongoing feedback • What do dogs and employees have in common

8. Rational Thought

9. Anatomy of Emotion

10. Three Levels of Communication • Content • Emotion • Power

11. Depression to Happiness

12. Democratic vs. Autocratic • There is only 1 situation where Autocratic environment will give you improved results

13. Military

14. Respect Employees Opinions • Invite Employees to Participate in the Interview Process with New Hires • Shows that you respect their opinion • They can’t blame you if they don’t get along with the new hire

15. 1st Day on the Job • Send employee welcome card • Glad you joined the team • Include what impressed you about them during the interview

16. Call employees by their first name every time you speak with them • Good Rule of thumb • Praise should be public, criticism should be private

17. Send e-mail to CEO or Department Head • Outline Employees Efforts and Accomplishments

18. Take Responsibilities for your Mistakes • Share credit for success

19. Show Appreciation • Use the employee in your next print ad • Ask company president to write a personal note to employees who make a remarkable contribution

20. BenefitsBasic Health, Dental and 401 K • Reduced Turnover by 25%

21. Reward • Perfect Attendance • Contributions to a Safe Workplace • Initiate a rehire bonus for seasonal employees who were superstars

22. How to Recognize a Poor Performer • Praise even the smallest improvement

23. What to do if an Employee Makes a Mistake in an Effort to try Something New • Reward the courage to try something new • This causes a trusting environment

24. Reasons Good People Leave • Overworked • Freeze on raises and promotions • Employees not given a sense of ownership • Constantly reorganizes and shuffles things around • Don’t say I told you so • Doesn’t clarify goals and decisions • Shows favoritism • Creates a structure that has internal departments competing against each other instead of cooperating

25. How to Retain Great Employees Suggestion box that works • Wegmans • Stew Leonards Dairy Store • Bill Gates and Microsoft

26. Top Satisfaction Factors in Productive Workplaces • Having a best friend at work • Rank and title are more important than pay in determining self respect • 1/3 of workforce said a flexible schedule was the most important factor of job satisfaction

27. Businesses that Retain Employees • Bank of America • Ask new employees how they want to be rewarded • Scooter Store • Celebrations Director • Throw confetti and fill balloons • Show up at employees desk for high fives

28. Creative Incentives • Hire a crew to mow an employees lawn 1/week for a month • Hire a personal chef for dinner • Limo service • Drive an employee to work

29. Recognition • Work/Life Conflicts • The next time an employee goes the extra mile spending extra time at work • Thank the family by sending a basket of food • Makes you part of the family • Help Resolve a difficult situation • If their child is failing math • Give them lessons with a tutor

30. Multiply your Thank you • Print up coupons for a free snack • In honor of ____________on back of coupon Tell story of accomplishments Hand out to employees

31. Comment Cards • How am I doing • What did I do to make your day?

32. Give Some Perfect Scores in an Annual Review • Lowering scores keeps achievement down • Changes their perception of themselves • Changes their perception of their employer

33. Universal Studios • Say it card • Someone Appreciates You • Redeem for free movies and other gifts

34. Respect Staff If you were the employer what would you change? - this is the most important thing employees want a new boss to ask Find and Label Success in Every Employee • Students labeled successful vs. low potential • Changing tennis players reaction time - good shot - bad shot

35. Minimize the Criticize • If an employee is thinking, “what am I doing wrong now?” • How are they going to think creatively • How are they going to be in a good mood?

36. Correct Ratio of compliments to criticism • 5:1 • Criticize them once and you have to compliment them five times

37. Micromanaging • Nobody likes that • Nuff said • Why do bosses micromanage? • What steps can bosses take to stop this authoritarian regime?

38. Constructive Compliments • Don’t say, “you’re a genius” • Say, “Everyone listened intently to your report. The statistics you gave drove home the point • You showed so much compassion by helping Mrs. Johnson get back to her room

39. Feedback Should Be • Specific about what you are recognizing • Timely • The more you wait the smaller the impact • Don’t forget the power of intermittent reinforcement • Monopoly Game

40. Don’t Cause Competition Among Employees • Leads to resentment

41. Changing Behavior • Antecedent • Behavioral • Consequences

42. Managing Through the Generations • Traditionalists (64 +) • Paycheck is praise enough • Baby Boomers like self indulgent treats • Women … Free massage, high tech gadgets • Men … High Tech Gadgets, free massage

43. Managing through the Generations • Under 40 • Needs constant feedback • They’ve been getting praised for just showing up • Rewards … trendy name brand merchandise • If you set a goal and they meet it • Recognize improvement immediately

44. •Change, Change, Change • Generation Yers don't expect to stay in a job, or even a career for too long • Skeptical of employee loyalty • They've seen the scandals that imploded Enron and Arthur Andersen

45. They believe in their own self worth and value • They are not shy about trying to change the companies they work for • They're like Generation X on steroids

46. A Young Woman Started a job at a Cereal Company • She showed up the first day with a recipe for a new cereal she'd invented.

48. Motivational Interviewing • The Opposite to Top Down Management

49. 4 Key Elements to MI • Empathy • Letting employees know you are aware of what they are feeling • Mirror Neurons • Roll with Resistance • Avoid arguing and trying to convince them that they are wrong

50. 4 Key Elements to MI • Develop Discrepancy • Help them understand the difference between what they say and what they do • Support Self Efficiency • Wanting to change is not always enough • Help employees feel empowered to change