Yale University ITS Town Hall

1. Yale UniversityITS Town Hall Len Peters University Chief Information Officer August 22, 2012

2. Today’s Topics A year in retrospect A new Academic Year Our focus Staff Development and Banding Yale University

3. A year in retrospect Our Objectives Community Satisfaction Staff Development Technological Leadership Rock Solid Services Global Recognition Fiscal Management Yale University

4. Desired Attributes of ITS Forward thinking and innovative Timely Transparent and easy to work with Proactive Knowledgeable Trustworthy Helpful Yale University

5. ITS Roadmap to World Class Jan 2013 May 2012 Nov 2011 Sep 2011 Jun 2011 And the cycle continues…

6. Growth Cycle Step 4 IT Exploitation Outward-Focused IT Step 3 Customer Driven Inward-Focused IT Step 2 Potential Economic Value Process Maturity Step 1 Process Implementation IT Credibility Source: Gartner Research – IT Management Maturity Model Yale University

7. Accomplishments – Launched/Delivered DARCY - Donor and Alumni Relations Constituents at Yale Service-Now Service Operations Apps in YSS and HR The Tell Leilan Project The Technology Operating Committee - TOC Bulldog Mobile and anonymous text tipping deployed to the university Yale Police records management system Over 500 additional wireless access points installed Summer 2012 Yale University

8. Accomplishments – Launched/Delivered Implemented video management system (VICTOR) for the athletics facilities Replaced exterior voice evacuation system for emergency management Yale Budgeting Tool Voice of the Community Faculty Account Holder report with on-demand dashboard reporting High Performance Computing (HPC) resources grew to new high levels in 2012 HIPAA Remediation & Attestation Yale University

9. Accomplishments - Improvements Release of new Mac Managed Workstation Process Increased HPQC utilization by 500% Abandonment rate dramatically improved to a value of around 4% and speed to answer reduced to 39 seconds compared to last quarter when it was 146 seconds Improved outreach to the IT Partner community Yale University

10. Accomplishments - Improvements Improved regular interaction with faculty on ITS Advisory Committee (ITSAC) HIPAA Security Risk Assessment Planned multi-function IT Operations Center Savings of over $2M in purchased goods and services $1.5MM budget surplus for fiscal year end FY12 Yale University

11. Building World Class Technology Created Classesv2 site for the new online Doctor of Nursing Practice program launching in September Developed & Recommended Strategic Direction for ERP Center for Science and Social Science Information (CSSSI) opened as a new state-of-the-art facility in January 2012 Soon to launch 17 Hillhouse Project including TEAL Classroom Launched SOA (service-oriented architecture) program Engaged Gartner to develop Identity and Access Management strategy Provisional patent received for Methodology for Multivariate Comparison and Analysis of Disparate Functions Yale University

12. Building World Class Technology Open Yale Courses "Citizens All: African Americans in Connecticut, 1700-1850" The Photogrammar Project launched with funding from the Office of Digital Humanities at the National Endowment for the Humanities (NEH) Instructional Technology Group supported a Yale College Seminar called Philanthropy in Action Created foundational SaaS/PaaS Practices organization Developing IaaS pilot and strategy Yale University

13. Building a World Class Organization NSF Grant for Cyber-infrastructure pending final approval Major ITS reorganization with successful implementation and communications Implemented common portfolio management processes and deployed a transparent portfolio management system throughout the ITS organization PIT (Process Improvement) Crews Yale University

14. Building a World Class Organization Spent 5% of ITS budget on Staff Development Over 350 of 425 IT staff attained ITIL Foundations Certification another 55 have attended ITIL overview orientation Increased overall diversity of ITS Leadership Development Established CIO Spot Awards Assembled a team of excellent information security professionals Banding Yale University

15. Russell Sharp Director ITS Management Services Banding Yale University

16. Agenda • What is Banding and what are the benefits? • Why are we implementing Banding? • How will Banding be implemented? • When will this change take place? • Examples of change impact on current positions

17. Why Banding? • Provides employees greater opportunities to grow in their careers without concern over grade level • Determines salaries using both external competitive market data and internal peer data • Allows for salaries to be based on work performed and skills an individual contributor brings to the job • Banding currently applies to M&P positions only

18. Banding Benefits • Key Factors in Determining Band • Level of responsibility • Scope • Accountability • Promotes personal growth and career development • Emphasis on growth in skills and abilities rather than vertical job movement (grade-to-grade) • Provides the framework for Individual Contributors to be recognized for their contributions

19. Titling • Market-based Titles • Used 350 Information Technology titles • Mapped to generic job titles • Titling Changes • Many staff will see subtle changes • Vanity Titles • Directs working on providing more consistency throughout ITS

20. Grades to Bands Process

21. Grades vs. Bands

22. Band Structure * General representation of the types of titles found at a given band level, specific titles might differ across functions and department Salaries for bands are identical for Managerial and Professional, and are published on the HR Website

23. Band Ranges

24. Banding Implementation • Announcement of Bands will occur in conjunction with each employee’s performance appraisal and will take effect on September 1, 2012 • Announcements will include Market Driven Titles & Vanity Titles • Organization Chart is being updated and will be published in September • Expect a personal discussion with your manager to introduce you to your band by September 12th

25. Banding Example – Systems Programmer • Grading • Systems Programmer • Traverses multiple grade levels – with inconsistency in recognizing knowledge and experience

26. Market Data

27. Banding–Systems Programmers Market Driven Titles • Banding • Systems Programmers • Band = 5 (the majority) • Sr. Systems Programmers • Band = 6 (a few)

28. Questions? Questions?

29. CIO Spot Awards Yale University

30. Congratulations! Chloe Turnbull Bill West Robert Mazzola Nick Silkey John Pagliuca James McKay Yale University

31. And also… Academic Administration Web Strategy Security Business Intelligence Strategy Research Technologies ITS Digitization Community Satisfaction Academic IT Disaster Recovery ERP Cloud Computing Enterprise Architecture Quality Assurance and Metrics Yale University

32. A New Academic Year A fresh start A transition Opportunity for renewal Recommitment Refocus New strategies Innovations New relationships Yale University

33. Questions?