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Explore the evolution of quality management in projects, from basic control to Six Sigma methodology, focusing on fulfilling requirements and continuous improvement. Learn about plan quality management, perform quality assurance, and control quality processes to ensure project success.
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Project quality management Cody Ronning 3/23/2015
Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study
Introduction • Quality • Quality management
Introduction • Quality • The degree that a project fulfills the requirements • Quality management
Introduction • Quality • The degree that a project fulfills the requirements • Quality management • Creating and following policies and procedures to ensure that a project meets the requirements that were defined
Quality vs Grade • Quality • The degree that a project fulfills the requirements • Grade
Quality vs Grade • Quality • The degree that a project fulfills the requirements • Grade • Category assigned to products or services having the same functional use but different technical characteristics
Quality vs Grade • Quality • The degree that a project fulfills the requirements • Grade • Category assigned to products or services having the same functional use but different technical characteristics • Low quality product or service is generally always a problem. A low grade product may only mean that it does not have enough features.
Evolution of quality management • Basic quality control • Little to no feedback to production • A final inspection
Evolution of quality management • Quality efforts shift to production • Attention to every stage of the process
Evolution of quality management • Quality is defined, planned and supervised • Standards and guidelines • Quality management systems embedded within the organization
Evolution of quality management • Customers, employees, process, society and stakeholder orientated. • Philosophy encouraging companies to continuously improve quality in processes and products
Evolution of quality management • Six Sigma: Overall methodology driving business improvement • DMAIC process: define, measure, analyze, improve and control
Project quality management processes • Plan quality management • Perform quality assurance • Control quality
Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study
Plan quality management • Inputs • Project management plan • Stakeholder register • Risk register • Requirements documentation • Enterprise environmental factors • Organizational process assets
Plan quality management tools • Cost-benefit analysis • Cost of quality • Seven basic quality tools (7QC) • Benchmarking • Design of experiments • Statistical sampling • Meetings
Plan quality management tools • Cost of quality
Plan quality management tools • 7QC Tools • Cause-and-effect diagrams • Flowcharts • Checksheets • Pareto diagrams • Histograms • Control charts • Scatter diagrams
Plan quality management output • Quality management plan • Process improvement plan • Quality metrics • Quality checklists
Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study
Perform quality assurance inputs • Quality management plan • Process improvement plan • Quality metrics • Quality control measurements • Project documents
Perform quality assurance tools • Tools from planning process • Quality management and control tools • Quality audits • Process analysis • Affinity diagrams • Process decision program charts • Interrelationship digraphs • Tree diagrams • Prioritization matrices • Activity network diagrams • Matrix diagrams
Perform quality assurance output • Project management plan updates • Project document updates • Organizational process assets updates • Change requests
Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study
Quality control inputs • Project management plan • Quality metrics • Quality checklists • Work performance data • Approved change requests • Deliverables • Project documents
Quality control tools • Seven quality tools • Statistical sampling • Inspection • Approved change requests review
Quality control outputs • Quality control measurements • Validated changes • Verified deliverables • Work performance information • Change requests • Project management plan updates
Project quality management processes • Plan quality management • Perform quality assurance • Control quality
Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study
Project quality case study • Case study on improving quality management of W company’s new product development • JiangpingWan • Ming Zeng • June 1, 2013 • South China University of Technology
Case study processes • Analysis of current situation (baseline) • Improvement study and implementation • Monitoring implementation for success analysis
W companies background • 20 years of business • Located in China with offices world wide • Innovative technology
Analysis of current situation • Activities must follow companies quality policy • Defect rate from major design is zero • System quality score above 90% • Product failure less than 10% • Customer satisfaction greater than 93%
Problem identification • Reliability performance of new products is poor • Quality of products is low due to rapid development • Performance of purchased products is low • Customer complaints have increased over time • Quality organization can’t support all of the business • Roles of quality management not defined • Organizational structure does not adequately support quality groups • Quality management activities are not clear • Processes do not integrate well with quality management • Evaluation of system not well defined
Problem identification • Design standards are not well defined • New product quality standards not well defined • Quality target decomposition mechanism problems • Project planning and kickoff phase lacks management • Lack of monitoring and evaluation mechanism • Management of new product project data is weak • Quality resources not fully utilized • Lacking support of IT tools for quality management • Engineering methods are not concurrent throughout the company. • Quality awareness between employees is poor
Results from cause and effect • 31 causes revealed • Performed cluster analysis and found 7 influencing factors ranked by company experts using the expert scoring method
Quality management improvement scheme • Reinforce construction, implementation of the quality organization • Introduce complete quality management system for new product development • Intensify training to promote quality consciousness • Upgrade management of suppliers quality control • Improve resource utilization efficiency
Organizational structure quality activities of new product development