1 / 53

Evolution of Quality Management in Projects: Ensuring Requirements Fulfillment

Explore the evolution of quality management in projects, from basic control to Six Sigma methodology, focusing on fulfilling requirements and continuous improvement. Learn about plan quality management, perform quality assurance, and control quality processes to ensure project success.

abramg
Download Presentation

Evolution of Quality Management in Projects: Ensuring Requirements Fulfillment

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Project quality management Cody Ronning 3/23/2015

  2. Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study

  3. Introduction • Quality • Quality management

  4. Introduction • Quality • The degree that a project fulfills the requirements • Quality management

  5. Introduction • Quality • The degree that a project fulfills the requirements • Quality management • Creating and following policies and procedures to ensure that a project meets the requirements that were defined

  6. Quality vs Grade • Quality • The degree that a project fulfills the requirements • Grade

  7. Quality vs Grade • Quality • The degree that a project fulfills the requirements • Grade • Category assigned to products or services having the same functional use but different technical characteristics

  8. Quality vs Grade • Quality • The degree that a project fulfills the requirements • Grade • Category assigned to products or services having the same functional use but different technical characteristics • Low quality product or service is generally always a problem. A low grade product may only mean that it does not have enough features.

  9. Evolution of quality management • Basic quality control • Little to no feedback to production • A final inspection

  10. Evolution of quality management • Quality efforts shift to production • Attention to every stage of the process

  11. Evolution of quality management • Quality is defined, planned and supervised • Standards and guidelines • Quality management systems embedded within the organization

  12. Evolution of quality management • Customers, employees, process, society and stakeholder orientated. • Philosophy encouraging companies to continuously improve quality in processes and products

  13. Evolution of quality management • Six Sigma: Overall methodology driving business improvement • DMAIC process: define, measure, analyze, improve and control

  14. Project quality management processes • Plan quality management • Perform quality assurance • Control quality

  15. Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study

  16. Plan quality management

  17. Plan quality management • Inputs • Project management plan • Stakeholder register • Risk register • Requirements documentation • Enterprise environmental factors • Organizational process assets

  18. Plan quality management tools • Cost-benefit analysis • Cost of quality • Seven basic quality tools (7QC) • Benchmarking • Design of experiments • Statistical sampling • Meetings

  19. Plan quality management tools • Cost of quality

  20. Plan quality management tools • 7QC Tools • Cause-and-effect diagrams • Flowcharts • Checksheets • Pareto diagrams • Histograms • Control charts • Scatter diagrams

  21. Cause-and-effect diagram

  22. Checksheets and pareto diagrams

  23. Control charts

  24. Plan quality management output • Quality management plan • Process improvement plan • Quality metrics • Quality checklists

  25. Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study

  26. Perform quality assurance

  27. Perform quality assurance inputs • Quality management plan • Process improvement plan • Quality metrics • Quality control measurements • Project documents

  28. Perform quality assurance tools • Tools from planning process • Quality management and control tools • Quality audits • Process analysis • Affinity diagrams • Process decision program charts • Interrelationship digraphs • Tree diagrams • Prioritization matrices • Activity network diagrams • Matrix diagrams

  29. Perform quality assurance output • Project management plan updates • Project document updates • Organizational process assets updates • Change requests

  30. Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study

  31. Quality control

  32. Quality control inputs • Project management plan • Quality metrics • Quality checklists • Work performance data • Approved change requests • Deliverables • Project documents

  33. Quality control tools • Seven quality tools • Statistical sampling • Inspection • Approved change requests review

  34. Quality control outputs • Quality control measurements • Validated changes • Verified deliverables • Work performance information • Change requests • Project management plan updates

  35. Project quality management processes • Plan quality management • Perform quality assurance • Control quality

  36. Outline • Introduction • Plan quality management • Perform quality assurance • Quality control • Case study

  37. Project quality case study • Case study on improving quality management of W company’s new product development • JiangpingWan • Ming Zeng • June 1, 2013 • South China University of Technology

  38. Case study processes • Analysis of current situation (baseline) • Improvement study and implementation • Monitoring implementation for success analysis

  39. W companies background • 20 years of business • Located in China with offices world wide • Innovative technology

  40. Analysis of current situation • Activities must follow companies quality policy • Defect rate from major design is zero • System quality score above 90% • Product failure less than 10% • Customer satisfaction greater than 93%

  41. Problem identification • Reliability performance of new products is poor • Quality of products is low due to rapid development • Performance of purchased products is low • Customer complaints have increased over time • Quality organization can’t support all of the business • Roles of quality management not defined • Organizational structure does not adequately support quality groups • Quality management activities are not clear • Processes do not integrate well with quality management • Evaluation of system not well defined

  42. Problem identification • Design standards are not well defined • New product quality standards not well defined • Quality target decomposition mechanism problems • Project planning and kickoff phase lacks management • Lack of monitoring and evaluation mechanism • Management of new product project data is weak • Quality resources not fully utilized • Lacking support of IT tools for quality management • Engineering methods are not concurrent throughout the company. • Quality awareness between employees is poor

  43. Results from cause and effect • 31 causes revealed • Performed cluster analysis and found 7 influencing factors ranked by company experts using the expert scoring method

  44. Quality management improvement scheme • Reinforce construction, implementation of the quality organization • Introduce complete quality management system for new product development • Intensify training to promote quality consciousness • Upgrade management of suppliers quality control • Improve resource utilization efficiency

  45. Integrated portfolio management team

  46. Organizational structure quality activities of new product development

More Related