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MANAGED SERVICES OPERATIONS

MANAGED SERVICES OPERATIONS. Telephony. Business Intelligence. EDI. Custom Protocol. SOA. Web Service. Compression. ASP. Business Rules. Mobile Services. Message Broker. Transformation. .Net. B2B Gateway. ESB. BAM. Standards. Load Balancing. Database Lookup. Security.

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MANAGED SERVICES OPERATIONS

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  1. MANAGED SERVICES OPERATIONS

  2. Telephony BusinessIntelligence EDI Custom Protocol SOA Web Service Compression ASP BusinessRules Mobile Services Message Broker Transformation .Net B2B Gateway ESB BAM Standards Load Balancing DatabaseLookup Security MQSeries J2EE RemoteEnvironments Event Capture ComplianceLogging LegacyApps EAI RFID Adapters Increasing IP Infrastructure Complexity Requires Greater Need for Services MOREAPPLICATIONS MORE LAYERS, COMPONENTS Partners B2B Links Field Organizations Data Center Branch Offices Distribution MOREINTERACTION MORE EXPENSE Extranet

  3. Area Coverage • Managed LAN/WAN Operations • Managed Security Operations • Managed Voice Operations Zone 3 Zone 2 Zone 1 WAN Managed WAN Managed Voice/Security Managed LAN

  4. Caring your Network over VPN Managed LAN Managed Voice/Security Managed WAN VPN Cloud WAN Zone 2 Zone 3 Zone 1

  5. Support Model • Trouble-Ticketing Management 24x7x365 Service Desk Vendor Management(Warranty, RMA, TAC support) Managed Operations On-Line & On-Site Support Release Management Service Support Set • Inventory Management Change Management Configuration Management (Coming Soon) Incident Management Problem Management

  6. Features Focused • Network Monitoring • TCP/UDP Port • SMTP • POP3 • IMAP • HTTP(S) • FTP • SSH • DNS • DHCP • SNMP • ICMP • Bandwidth • Port State • Reporting • SLA availability reports • Alert and notification history • Trending reports • Performance graphs • Notifications • Email • Custom script • OS Monitoring • Windows • Linux • Unix • Hardware Monitoring • Routers • Switches • Firewalls • Servers • Environmental Devices • Generic Network Elements

  7. Features Focused • Extendable • Hundreds of community-developed add-ons and scripts extend native capabilities • MAP Views • Custom graphical map views using Nagvis Add-on • More • Multi-tenant/multi-user capabilities • Service and Host Dependency • Notification escalations • Scheduled downtime • Acknowledge problems online • Open Source API for Third-Party Integration

  8. Flexible Offerings • Customized Ticketing System • Flexible SLAs according Business and Budget • Monthly Fixed and Time Material Rates • Proactive Fault Monitoring and Alerts • Daily, Weekly and Monthly Reports • Service Managers for Dedicated Accounts

  9. Reports and Alerts

  10. Problem Severity Levels

  11. Service Level Agreement • Severity Level 1 • Severity Level 2 • Severity Level 3 5 minutes 30 minutes 1 hour 15 minutes 2 hours 6 hours 30 minutes 12 hrs 1 day

  12. Economical Support • Managed Support @ rate which you can afford • Minimum Contract is for $5000 • Not more than 10% of equipment value • IP Phones/terminal devices are inclusive – free of cost • Offering of Time and Material On Site Services • No hidden charges

  13. Thank you !!! Managing with Intelligence

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