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IV. NEGOTIATION B. HOW TO DEFUSE CONFLICTS AND UTILIZE NEGOTIATION SKILLS

IV. NEGOTIATION B. HOW TO DEFUSE CONFLICTS AND UTILIZE NEGOTIATION SKILLS. DEFUSING AND HANDLING CONFLICT. DEFUSE CONFLICTS: Step one. Step one : Make sure you perceive the problem accurately. DEFUSE CONFLICTS: Step two. Step two: Decide if the battle is worth fighting

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IV. NEGOTIATION B. HOW TO DEFUSE CONFLICTS AND UTILIZE NEGOTIATION SKILLS

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  1. IV. NEGOTIATIONB. HOW TO DEFUSE CONFLICTS AND UTILIZE NEGOTIATION SKILLS DEFUSING AND HANDLING CONFLICT

  2. DEFUSE CONFLICTS: Step one Step one: Make sure you perceive the problem accurately

  3. DEFUSE CONFLICTS: Step two Step two: Decide if the battle is worth fighting What really matters to you? How sure are you that you are right? Whenever you are angry you have a choice between staying angry or letting your anger go – let go of anger over trivial matters

  4. DEFUSE CONFLICTS: Step three Step three: Use your anger to resolve conflict, not to exacerbate it DO NOT ACUSE, ATTACK OR CALL PEOPLE NAMES After you have expressed your anger, don’t feel guilty, don’t hold a grudge, don’t sulk Forgive and forget Remember being angry at someone doesn’t necessarily mean hate or disrepect, simply that you want to resolve a conflict together

  5. FIVE RESPONSES TO CHOOSE FROM WHEN HANDLING CONFLICT • COMPETITION: This is aggressive and uncooperative • setting up a win-lose situation • CREATES a competition set up between the two parties, one person has more authority than the other • It forces a resolution. • It is very power oriented

  6. RESPONSE TWO 2. ACCOMODATION: • This is uncooperative, but unassertive • setting up a lose-win situation • accommodating the individual at your own expense, • you end up feeling resentful and angry; • the conflict remains

  7. RESPONSE THREE 3. AVOIDANCE: • This is unassertive and uncooperative • creating a lose-lose situation

  8. RESPONSE FOUR 4. COMPROMISE: • this is moderately assertive and cooperative • with a modified win-lose situation

  9. RESPONSE FIVE 5. COLLABORATION: • This is a fully assertive and cooperative • involving mutual problem solving • and a compromise that sets up a win-win situation

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