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The Effects of One Members' Anger on Team Emotion

The Effects of One Members' Anger on Team Emotion. Anat Rafaeli Arik Cheshin Roy Israely. Emotion Contagion . Time 2. Time 1. What Creates Emotion Contagion?. An unconscious process based on mimicking of others’ non verbal cues.

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The Effects of One Members' Anger on Team Emotion

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  1. The Effects of One Members' Anger on Team Emotion Anat Rafaeli Arik Cheshin Roy Israely

  2. Emotion Contagion Time 2 Time 1 (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  3. What Creates Emotion Contagion? An unconscious process based on mimicking of others’ non verbal cues. (Hatfield, Cacioppo, & Rapson, 1994; Neumann & Strack, 2000) Non verbal cues include: Tone of voice, Facial expression, Body language, and so on.. (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  4. Research Question • So what happens in teams where non verbal cues are not present? Will emotion of one member spread to rest of the group? (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  5. SHAPE FACTORY TASK • Simulates an interdependent team of 4 players (shapes) • Each player can produce and sell a shape • Team members have to fill orders for shapes • Reward based on individual and group performance (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  6. Experiment Time Line N=49 groups (25 happy) 51% female Average age 24.7 Payment DV Task Practice R Instructions PANAS Arrival ~1 min ~3 min ~ 20 min 12 min 3 R X 12 min ~10 min ~3 min (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  7. Manipulation • Confederate acted Angry or Happy;based on past research.(Kopelman, Rosette, Thompson, 2006; Van Kleef et al, 2004; Barsade, 2002) (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  8. Manipulation Check To what degree did express anger? T(145) = 6.0 p<0.0001 Angry Confederate Happy Confederate To what degree did express happiness? T(145) = 6.9 p<0.0001 (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  9. Repeated Measures PA Individual Emotion PANAS Repeated Measures NA F (1, 145) = 8.561 P<0.01 F (1, 145) = 3.696 P<0.06 (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  10. Aggregated Happy Ratings Group Emotion + + + Aggregated Anger Ratings G E T(47) = 6.46 p<0.001 Angry RWG=0.83 Happy RWG=0.9 T(47) = 4.19 p<0.001 (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  11. Mimicking?? Cohen’s Kappa =0.78 Number of negative messages sent T(145) = 6.30 p<0.0001 Number of positive messages sent T(145) = 5.57 p<0.0001 (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  12. Discussion Emotion contagion occurs without non verbal cues! Emotions spreads in virtual teams without face-to-face communication. How far do these effects go? (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  13. Performance • The Episodic Process Model- emotional episodes at work influence performance as they distract workers (Beal, Weiss, Barros, & MacDermind, 2005). • Mixed results regarding performance and emotion, but more evidence that positive affect improves performance (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  14. + Happy / Angry Individual Performance _ Anger and Group Performance? Research Question: Will anger expressed by an individual member of a work team influence performance of other team members and of the team as a whole? Happy/ Angry Group Performance + _ (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  15. Performance Individual Performance T(145) = 4.22 p<0.0001 Group Performance T(47) = 2.97 p<0.001 (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  16. Summary • Emotion of ONE member spreads to group with minimal or no non-verbal cuesEmotion of ONE member effects performance of other members and of the team. • What is “a happy” vs. “angry” member? Need to distinguish between behavior (flexible / rigid) and emotion (anger / happy) (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  17. Current Directions • Emotion and Behavior separated to create: (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

  18. Thank you!!! (c) Technion, 2009 -- Slides and Paper available at http://Anat.Rafaeli.Net

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