CHILDLINE Service & CHILDLINE India Foundation

1. CHILDLINE Service & CHILDLINE India Foundation July 2013

2. INDIA’S INTEGRATED CHILD PROTECTION SCHEME (ICPS)

3. GENESIS OF INTEGRATION • CHILDLINE India founded 1996 • Adopted by the Ministry of Social Justice and Empowerment 1997 • Merged into Ministry of Women and Child Development in restructuring 2006 • Attempt to integrate child related departments under one roof; optimise tiny budgets, data, operations • Juvenile Justice, Street Children (including CHILDLINE), Adoption, Trafficking, Homes and creches • Left out child labour, disability, education • Railways, Industry, Trade and Commerce, Rural Development, Urban Affairs, Tourism, Law, Police, Health and Family Welfare, Information and Broadcasting are some of the other ministries with whom coordination is necessary and insufficient • 2007: National Commission for the Protection of Child Rights (NCPCR)

4. ICPS - GOALS • Improve planning and coordination • Institutionalise and strengthen structures, infrastructure • Enhance capacities at all levels • Create a knowledge base • Inter-sectoral response • Improve accountability and monitoring • Expand reach • Raise public awareness

5. ICPS - APPROACHES • Prevention • Family-based care • Continuum of services – feasible care plan for each child • Community based service delivery • Decentralisation, flexibility • Partnership, community empowerment • Quality care, standards • Capacity building

6. ICPS – STATUTORY SERVICES • Child Welfare Committees (CWC) • Juvenile Justice Boards (JJB) • Special Juvenile Police Units (SJPU) • Capacity building through NIPCCD • Coordination with NCPCR, NISD, NIMHANS • TRACKCHILD • SCPC, DCPC, SFCAC, BCPC, VCPC, CARA/SARA,

7. FOR EXAMPLE • Rescue by CHILDLINE, Police • 1st level intervention by CHILDLINE • Medical check, attention by District Health Dept • Trace family – CHILDLINE, Police • CWC • Placement • Individual care plan incl shelter, education, health, counselling, legal • Repatriation, if necessary • Documentation

8. CHILDLINE 10-9-8 CHILDLINE is India’s first and only 24-hour, free, emergency phone outreach service for children in need of care & protection. It is supported by the Government of India’s Ministry for Women and Child Development.

9. INDIA’S CHILDREN • 19% of the world’s children • 1/3 of India’s population • 40% estimated as vulnerable to or experiencing difficult circumstances • 0.04% of national budget to child protection

10. CHILDLINE 1098 Children • Street children • Child addicts • Children needing medical help • Missing children • Abused children • Mentally ill children • Child labourers • HIV/AIDS infected children • Differently-abled children • Child marriages

11. Intervention Model Provide SOS assistance: food, medical help, temporary shelter etc. Investigate to determine action to be taken Incoming calls to 1098 Calls requiring intervention handed over to City Intervention Units Call Response Produce cases before CWC Assist in implementing CWC order Information calls: handled by Contact Centre staff File FIR if needed Link to counselling, health, shelter, other services

12. 5 Critical CHILDLINE Strategies • Partnership with the Government of India – rights focus, operational autonomy, long-term viability • Social franchising model – national reach, quality at minimal overhead/bureaucracy • Getting allied systems to play their part– realising rights, ensuring policy implementation, coherence • State-of-the-art technology – data-driven decision-making, scale, efficiency combined with localised, human response for sensitivity, personalisation • Public-private-civil society collaboration – independence, convening dialogue within and between sectors

13. CAB CHILDLINE Advisory Board (CAB) in each city, brings in representatives of all allied systems to collaborate in tackling Child Protection issues. • Police • Healthcare establishments • Educational service organisations • Local, district and state government institutions/depts • Judiciary and legal aid services • Telecom providers • Media

14. National Initiative for Child Protection (NICP). • Mainstream the protection of child rights into all governance systems. • Focus on extensive child rights training to shift the attitude, knowledge and skills of functionaries in the Allied Systems. • Engage in large-scale advocacy to accelerate policy change. • Involved in child budgeting and in seeking amendments of existing laws and the passage of new ones. • Since 2000, over 1100 training sessions organised to train over 100,000 allied systems personnel • Over 400 training sessions conducted annually across the CHILDLINE cities.

15. Outreach programs

17. Listening to Children • Open House – an open forum for children • To voice their issues and problems • To evaluate the service • To involve allied systems in CHILDLINE • Once every quarter in each CHILDLINE city 17

18. 291 locations • 540 partners • 188 urban, 103 rural • 26.83 million calls as on March 2013 • Intervention response in 25 languages Note: map shows 205 locations ingrid@childlineindia.org.in

19. Children’s Population Total Children’s (upto 18) Population in India: 43 Crores

20. State wise locations

21. Year wise growth of CHILDLINE Locations

22. Calls to 1098 per year

23. Source of calls/cases(2011)

24. Intervention cases breakup (2011)

25. Age group of Children assisted(Direct intervention cases 2011)

26. Split of Abuse cases (2011)

27. Medical Interventions (2011)

28. Childline in India’s 12th Plan

29. Calls to 1098

30. Summary of locations

31. CIF Structure ingrid@childlineindia.org.in

32. Advocacy and Networking • Juvenile Justice Act • Child Labour regulations • Missing Children protocols • Child Sexual Abuse draft law • State regulations/policies on JJ Act • Protocols for Child Welfare Committees • ICPS in the XIth Plan

33. Issue-based Research • Children in Mines: Study was conducted in the limestone mining areas of Junagarh District of Gujarat • Bangladeshi immigrant children: Study was conducted in South 24 Parganas district of West Bengal • Mentally Challenged children: study was conducted in Sholapur district of Maharashtra • Children with substance abuse problems: Study in the north-east

34. India’s 1st National CP Benchmarking Study • Field work in 10 states • NGO groups on CP standards in spaces inhabited by children underway. • Published Jan 2012

35. Publications • National Resource Directory • CHILDLINE Calling… Is India Listening? Analysis of calls to CHILDLINE 1098 • Juvenile Justice Act Manual • Child Protection Manual • National Initiative on Missing Children- White Paper

36. JJ Act JJ Manuals in Hindi

38. Child Protection Policy (CPP) • How CHILDLINE network safegaurds the rights of children and ensures their protection at all times. • Ensure we only work with those vendors and external organisations who maintain an active CPP and respect it. • Become the basis for CPP advocacy across all spaces inhabited by children.

39. ingrid@childlineindia.org.in

41. Web site traffic 2011-12

42. ingrid@childlineindia.org.in

43. ingrid@childlineindia.org.in

44. Twitter

45. Blog ingrid@childlineindia.org.in

46. Annual Report Publishing

47. Hello Childline

49. eNewsletters ingrid@childlineindia.org.in