Facilitation Skills

1. Facilitation Skills

2. Exemplary Trainers What are the discrete characteristics and competencies that distinguish exemplary instructors?

3. Helpful Attitudes & Values • My mind-set won’t help them • Everybody is human, unique with potential • It’s OK to teach • No one best way • People never argue with their own data • Facilitators can’t win arguments • Silence is OK • Don’t push the river

4. The Facili-training Rainbow Socratic direction HIGH I n t e r a c t I o n facilitating discussion teaching demonstrating brainstorming process monitoring presenting Contribution to Content LOW HIGH

5. Socratic Direction Examples of Socratic questions include: Questions of clarificationWhat do you mean by _______?Let me see if I understand you; do you mean _______ or _______? Could you give me an example?Could you explain that further? Questions that probe assumptionsYou seem to be assuming _______. Do I understand you correctly? All of your reasoning depends on the idea that _______. Questions that probe reasons and evidenceWhy do you think that is true?What are your reasons for saying that?What led you to that belief?

6. What is a facilitator? • Literally means: ‘making things easy’ • A person who helps a group or team to: • Achieve results in interactive events • By using a range of skills and methods • To bring the best out in people as they work together • Focus on the process of how

7. listening questioning language & communication using feedback conflict handling Interpersonal Skills/Basic Facilitation Skills

8. cope with uncertainty use power of credibility to help address issues be calm in times of emotion support and counsel others be understandable mobilise energy surface difficult issues and help others to do so take themselves less seriously empathise Facilitator’s Role: Overview