Module 4 Presentation & Facilitation Skills

1. Module 4Presentation & Facilitation Skills Safety Communication & Training Techniques – For Small Business – Safety Communication & Training Techniques

2. Module Objectives • Identify effective presentation and facilitation skills appropriate for use in safety situations. • Determine what behaviors related to communication and facilitation skills communicate to an audience. • Recognize advantages/disadvantages of facilitation activities. • Determine challenges and resolutions related to facilitation activities best suited for safety situations. Safety Communication & Training Techniques

3. Module Objectives (cont.) • Recognize types of questions and ways to handle them. • Determine the best way to handle a difficult facilitation situation. • Identify 2 actions to implement at your workplace and potential barriers/how to overcome them. Safety Communication & Training Techniques

4. Activity: What Does It Communicate? • Observe facilitator communicating a safety message. • Focus on eye contact. Identify poor and good behaviors. Describe what behaviors communicate. • Identify behaviors, other than eye contact. Describe what behaviors communicate. Safety Communication & Training Techniques

5. Your Role as a Presenter and Facilitator • Presenter: Relies on lecture to directly provide all necessary information in session. • Facilitator: Manages process of guiding learners through a training experience. Relies on activities. Safety Communication & Training Techniques

6. Effective Presentation & Facilitation Skills • Practice, practice, practice. • Address learning from various perspectives. • Speak with a strong, clear, and varied voice. • Move with meaning and emphasis. • Observe and actively listen to your participants. Safety Communication & Training Techniques

7. Facilitation Activities • Provide learners with skills, knowledge, and experience to meet course goals/objectives • Are integrated with information • Encourage frequent, meaningful interactions and communication • Provide opportunities to monitor whether participants are learning Safety Communication & Training Techniques

8. Activity: Choosing Facilitation Activities • Review pros and cons of each type facilitation activity. • Identify challenges when leading each type of activity. Also identify resolutions. Write answers in the space provided. • Be prepared to discuss your responses. Safety Communication & Training Techniques

9. Questions • Participants will want to – and should – ask questions. Handle questions effectively. • Asking questions is an important skill that can improve facilitation. Use questioning with other facilitation activities. Safety Communication & Training Techniques

10. Factual Seek data, information, or facts Require 1 word responses such as yes or no Sometimes referred to as closed questions Open Calls for explanation Requires significant thought or analysis Usually begins with what, how, or why Question Types Safety Communication & Training Techniques

11. Dealing with difficult participants Get them involved in a positive way Minimize their impact on others Dealing with logistics Handle issues promptly and gracefully Handling Difficult Participants & Situations Safety Communication & Training Techniques

12. Activity:Handling Difficult Participants & Situations • In a large group, play a role assigned to you. Identify effective strategies (do and don’t) for handling difficult participants and situations. • If time permits, discuss other challenging situations you may face and how to effectively resolve them. Safety Communication & Training Techniques

13. Planning for Your Small Business • Identify 2 actions you will take when you return to your worksite. • Identify potential barriers you might encounter in taking these actions. • List ideas for overcoming barriers. Safety Communication & Training Techniques