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Lon g/ NEW ORDER / 1061 Tom Peters’ EXCELLENCE. ALWAYS. XAlways Master/08August2006

Lon g/ NEW ORDER / 1061 Tom Peters’ EXCELLENCE. ALWAYS. XAlways Master/08August2006. Slides* at … tompeters.com. 25. 25.

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Lon g/ NEW ORDER / 1061 Tom Peters’ EXCELLENCE. ALWAYS. XAlways Master/08August2006

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  1. Long/NEWORDER/1061Tom Peters’EXCELLENCE. ALWAYS.XAlways Master/08August2006

  2. Slides* at …tompeters.com

  3. 25

  4. 25

  5. “The [Union senior] officers rode past the Confederates smugly without any sign of recognition except by one. ‘When General Grant reached the line of ragged, filthy, bloody, despairing prisoners strung out on each side of the bridge, he lifted his hat and held it over his head until he passed the last man of that living funeral cortege. He was the only officer in that whole train who recognized us as being on the face of the earth.’*” *quote within a quote from diary of a Confederate soldier

  6. TheIrreducible209+/Sales122/60TIBsTom Peters/0607.2006

  7. A frustrated participant at a seminar for investment bankers in Mauritius listened impatiently to my explanation of differences of opinion among me, Mike Porter, Gary Hamel, Jim Collins, etc. Finally, he’d had enough. “What, if anything,” he asked, “do you believe ‘for sure’?”I mumbled something, but his query started rumbling around in my mind. Three days later, wandering on a Sunday in London, the idea of “the irreducibles” occurred to me—and I started jotting down notes on stuff I do indeed believe “for sure.” Before I knew it, a few days later, the list had grown to 209 items. Hence “The Irreducible209” that follows.Tom Peters

  8. EXCELLENCE. THE BASICS.

  9. This is not about …“customer centrism”“integrated marketing”etc.etc.etc.It is about …

  10. CRO**Chief Revenue Officer

  11. It is about … sellin’ a whole lotta stuff and having customers go bananas with loveto the point that they tell every damn friend they have and then start buttonholing strangers on trains and planes and busses.

  12. Gaspworthy!

  13. Manhole Cover Madness and More ….

  14. That’s a Big Number ….

  15. Chicagoland’s Mystery Disappearances …

  16. THREE BILLION NEW CAPITALISTS—Clyde Prestowitz

  17. 43,000

  18. “There is no job that is America’s God-given right anymore.”—Carly Fiorina/HP/January2004

  19. “Deutsche Bank Moves Half of Its Back-office Jobs to India”/ headline/FT/0327 (500 of 900 Research)

  20. “One Singaporean workercosts as much as …3 … in Malaysia8 … in Thailand 13 … in China 18 … in India.”Source: The Straits Times/2003

  21. “Thaksinomics” (after Thaksin Shinawatra, PM)/ “Bangkok Fashion City”:“managed asset reflation”(add to brand value of Thai textiles by demonstrating flair and design excellence)Source: The Straits Times/2004

  22. Wal*Mart + Home Depot + Walt Disney + Intel + Microsoft + Pfizer =FlatSource: “Blue Chip Blues”, Cover, BW, 0417.06

  23. The King Is Dead. Long Live …Genentech09, Amgen09 > Merck09 (70K-3/394B-5)

  24. Goodnight and Good Luck.

  25. Unparalleled in “Our” Professional Lifetime*TerrorismMiddle East instabilityH5N1China screw-upsGlobalization backlashEnergy dependenceEnvironmental threatsLife sciences“Cold War” with ChinaFraying American fabricU.S. impotence in the face of Asia’s rise*Current leaders were not Cold War leaders

  26. “This is a dangerous world and it is going to become more dangerous.”“We may not be interested in chaos but chaos is interested in us.”Source: Robert Cooper, The Breaking of Nations: Order and Chaos in the Twenty-first Century

  27. Good Morning and Good News.

  28. New Economy?!Sergey + Larry > Harvard/370

  29. “Forget China, India and the Internet: Economic Growth Is Driven by Women.” —Headline, Economist, April 15, 2006, Leader, page 14

  30. EXCELLENCE. THE GENERAL’S STORY. (AND THE ADMIRAL’S)

  31. “If you don’t like change, you’re going to like irrelevance even less.”—General Eric Shinseki, Chief of Staff. U. S. Army

  32. Nelson’s secret:“[Other] admirals more frightened of losing than anxious to win”

  33. EXCELLENCE. THE MANDATE.

  34. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin

  35. “The most successful people are those who are good at plan B.”—James Yorke, mathematician, on chaos theory in The New Scientist

  36. “We are in a brawl with no rules.”—Paul Allaire

  37. Sam’s Secret #1!

  38. “While many people big oil finds with big companies, over the years about 80 percent of the oil found in the United States has been brought in by wildcatters such as Mr Findley, says Larry Nation, spokesman for the American Association of Petroleum Geologists.”—WSJ, “Wildcat Producer Sparks Oil Boom in Montana,” 0405.2006

  39. “We made mistakes, of course. Most of them were omissions we didn’t think of when we initially wrote the software. We fixed them by doing it over and over, again and again. We do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we’re already on prototype version No. 5. By the time our rivals are ready with wires and screws, we are on version No. 10.It gets back to planning versus acting: We act from day one; others plan how to plan—for months.”—Bloomberg by Bloomberg

  40. "I think it is very important for you to do two things: act on your temporary conviction as if it was a real conviction; and when you realize that you are wrong, correct course very quickly.”—Andy Grove

  41. “This is so simple it sounds stupid, but it is amazing how few oil people really understand that you only find oil if you drill wells.You may think you’re finding it when you’re drawing maps and studying logs, but you have to drill.” Source: The Hunters, by John Masters, Canadian O & G wildcatter

  42. S.A.V.

  43. Screw Around Vigorously

  44. “Rewardexcellent failures. Punishmediocre successes.”Phil Daniels, Sydney exec

  45. EXCELLENCE. STARTERS.

  46. Radio City Music HallSeptember 2005

  47. Franchise Lost!TP:“How many of you[600]reallycravea new Chevy?”NYC/IIR/061205

  48. 2P.3E.

  49. People.Product.Execution.Enthusiasm.Excellence.

  50. “Pee Cee Eee-squared X-squared/PCEEXX:PeopleCustomersEnthusiasmEnergyeXecutioneXcellence

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