CCT 355: E-Business Technologies

1. CCT 355: E-Business Technologies Class 1: Introduction to Course

2. Welcome! • A bit about me • A bit about you: • a) What is meant by e-business technologies? • b) What is not meant by the term? • c) In five years, what do you see yourself doing? • d) How will you get there?

3. A few notes to start… • E-business technologies are NOT simple e-commerce solutions • E-business technologies are NOT the design of online advertising or marketing strategies • Simple “shopping cart” solutions are old hat and easily set up in ten minutes – not very interesting • Online marketing/advertising is related, but we have a different course for that (CCT356)

4. E-Business Technologies • Information systems that support business processes • Information systems that support the people engaged in business processes • Examples?

5. People, process and technology • People, process, technology and context intersect • People issues? • Process issues? • Technology issues? • Context issues? • Appropriate solutions balance needs and constraints of all four

7. An emerging case study… • Helping out with local GPO campaign • People, process, technology and context issues • Will integrate examples early on, and perhaps invite others as speakers • Create your own case – volunteer for your local campaign!

8. Course Outline • Contact/availability • TA • Prerequisite requirements • Text • Online readings/guest lectures will be scheduled

9. Course Wiki • http://cct355-f11.wikispaces.com • Sign up now • Quick tutorial

10. Assignments • E-business case study • Change Management Simulation • Terminology Presentations • In-Class Exercises • Business Analysis Consulting Project • Final Exam

11. Case Study • Many active e-business companies and consultants in the GTA area • Getting to know them is imperative in finding employment – in job hunting, it’s often who you know and who knows you • Case study assignment – a critical in-depth case study of one company/individual doing work in e-business technologies

12. Tips • No set questions – more discovery than fill-in-the-blank - but - there are common questions of interest – ideas? • You must have contact with them – it’s not a textual analysis of someone’s web page or press packet – why? • Friends/family not best for this – no sense networking with people you already know • Must be e-business related – simple online sellers and web page designers aren’t the target here • Good to start brainstorming about options now – places to start?

13. Change Management Simulation • An example of networking in action! • ExperiencePoint simulation guides you through the complexity of managing change in a fictitious technology company • Group project to negotiate a change management solution given the challenges of the company

14. Tips • Oct. 24 class reserved for simulation – do try to be here • Read the change management documentation first • Ideally, groups should be similar for final project – treat the simulation exercise as a means of getting to know your group members • Expect to make mistakes – first pass through simulation is usually a disaster • Track group’s progress/problem solving process – paper is largely a reflection on that

15. Terminology Presentations • This area of study has a lot of buzzwords and jargon • You will be randomly assigned one word and a presentation date • Ignite presentation format – 15 seconds a slide, maximum 20 slides. • A great example: http://theoatmeal.com/blog/ignite_video

16. Tips • A quick definition of term to start • Examples are good to highlight • Ignite style privileges visual content • Practice, practice, practice – part of grade is conforming to standard

17. Business Analysis Consulting • What does a BA do? • What doesn’t a BA do? • Group final project (3-4 people) delivering document about 20-25 pages • Pick an organization that could use some attention to its e-business technology strategy • Analyze its current condition and propose feasible solutions that might be helpful • Present project in ignite presentation

18. Consulting Guidelines • Like case study assignment, ability to talk to decision makers is key • Unlike case study, you can pick closer contacts • Reminder: shopping carts, web page redesign, marketing campaigns are not really the point – will lead to off topic work • Final solution should balance people, process, technology and context questions • Integrate business model from BMG text and some reflection on change management process (how depends on the context of your case)

19. Final Exam • Exam in formal exam period (December, date/time TBA) • Will mostly evaluate conceptual application vs. simple regurgitation of definitions • Lecture notes, BMG and change management • Terminology presentations will be included

20. Policy Notes • Academic dishonesty is a serious matter • Assignments structured to make cheating rather hard (and thus rather obvious when it happens…) • So, don’t cheat – here, you’ll just fail the assignment and perhaps the course – do the same the business world, you can be fired or worse.

21. Due Dates • Absent for assignment due date? Report through ROSI (why?) • Final exam – formal exam period makeup in winter reading week

22. Next Class • Sign on to wiki by next class • Next week: starting with foundational e-business technologies with ERP • Assignment of presentation topics/dates