Interprofessional Teams to Support Healthy Aging

1. Interprofessional Teams to Support Healthy Aging

2. Definitions of Teams • A team is a small number of consistent people committed to • a relevant shared purpose, • with common performance goals, complementary and overlapping skills, • and a common approach to their work. • Team members hold themselves mutually accountable, team results are outcomes."

3. Types of Healthcare Teams • In the "multidisciplinary" team model, health care providers tend to treat patients independently and to share information with each other, while the patient may be a mere recipient of care. • An interdisciplinary team aspires to a more profound level of collaboration, in which constituents of different backgrounds combining their knowledge mutually complete different levels of planned care

4. Team Process and Structure • Understanding team ups and downs • Ingredients for success • Interdisciplinary team organization

5. Roller Coaster of Highs & Lows Scholtes, et al 1988

6. Roller Coaster of Highs & Lows Scholtes, et al 1988

7. 10 Ingredients For a Successful Team • Clarity in team goals • An improvement plan • Clearly defined roles • Clear communication • Beneficial team behaviors • Well-defined decision procedures • Balanced participation • Established ground rules • Awareness of the group process • Use of the scientific approach Scholtes, et al 1988

8. Structure • Meetings Held Regularly • Information Shared • Joint Collaboration on Treatment Plans Assessment Implementation Unsuccessful Outcome Successful Outcome Evaluation Interdisciplinary Discharge Planning Organization of Interdisciplinary Team Care Zeiss & Steffen, 1995

9. Issues are maintenance & preparing for change PERFORM-ING. Issue is creating functional norms & changing dysfunctional ones NORM-ING. Issues is learning to live with disagreement STORM-ING Issues are awkwardness. Pressure to get going FORMING Life Cycle of a Team Tuckman, 1965

10. Coordinate placement for DC planning Decide on equipment needs Monitor Medication Regimen Planning & Counseling during illness Physical assessment Team Role Map Zeiss & Steffon (1995)

11. Accrediting Bodies • Community • Other Hospital Teams • Hospital Administration CORE TEAM • Patients • Clinical Services An Interdisciplinary Team Campbell & Cole, 1987

12. Interdisciplinary Questions

13. Team Roles

14. Functional Roles in Teams: Necessary Skills • Leader • Facilitator • Recorder • Timekeeper

15. Team Leader(Joiner, Team Memory Jogger, 1995) • Educates team members about team purpose, limits, etc. • Tracks team’s goals & achievements • Anticipates and responds to changes in timing, schedules, workloads & problems • Helps team members develop their skills (Cont.) Joiner, 1995

16. Team Leader (cont.) • Communicates with management about the team’s progress and needs • Communicates with the rest of the organization about team’s actions & achievements • Removes barriers to team progress • Helps resolve conflict • Takes care of logistics Joiner, 1995

17. Team Facilitator(Joiner, Team Memory Jogger, 1995) • Provides training as needed • Helps team deal with conflict • Coaches the team leader or team members on team skills • Helps the group use basic problem-solving principles and tools • Leads team meetings, especially when difficult or controversial subjects are being discussed Joiner, 1995

18. Team Leadership • Crucial to effective team functioning • Not vested in one person or position • Set of behaviors/skills that can be taught/learned • Shared responsibility of each team member

19. Situational or Shifting Leadership • Leadership is a process of interactions by team • Leadership is not • a person • a thing • a position

20. Transformational or Shared Leadership • Self-leaders through development of individual talents • Leadership shared among team members as tasks change • Related to expertise to the task at hand

21. The Qualities of Followers Effective followers share a number of essential qualities • They manage themselves well • They are committed to the organization and to a purpose, principle, or person outside themselves • They build their competence and focus their efforts for maximum impact • They are courageous, honest, and credible Kelley, 1988

22. Don’t Forget the Family

23. Medical Cognitive Affective Environmental Social Support Functional Status Economic Spirituality Interacting Dimensions of Geriatric Assessment

24. Patient/Family On the Team • Pro • Input required to establish goals • Enhances commitment/compliance to program • “Patients’ rights” issues

25. Patient/Family On the Team • Con • Issues of patient competence, confusion, understanding • Presence could interfere with open discussions • Countertherapeutic effect of exposure to team dynamics

26. Outcome: Evaluation and Accountability Overview

27. Context Structure Team as individuals Team as a unit Processes Leadership Information sharing & Communication Problem solving and decision making Conflict resolution and feedback Outcomes Evaluation and accountability Team maintenance and enhancement Essential Components of Effective Team Functioning Guide to Interdisciplinary Practice in Rehabilitation Settings, 1992

28. Dimensions of Team Goals • Target • client • professional • organizational • Time Frame • Short-term • Long term • Purpose • task-oriented • goal-oriented

29. Structure • Meetings Held Regularly • Information Shared • Joint Collaboration on Treatment Plans Assessment Implementation Unsuccessful Outcome Successful Outcome Evaluation Interdisciplinary Discharge Planning Organization of Interdisciplinary Team Care Zeiss & Steffen, 1995

30. Were team goals achieved? How were they reached?

31. Team Efficiency and Effectiveness • Organizational context • Team membership • Team member roles • Problem solving and decision-making strategies • Outcomes

32. Evaluation and Accountability • Acceptability • Timeliness • Productivity • Problem solving processes

33. Team Membership Dimensions • Working out of conflict • Learning strategies for flexibility • Creativity and innovation

34. Team Role Dimensions • Participation • Effective working partnerships • Responsibility • Professional knowledge and skills

35. Performance Improvement

36. Success Equals: • Timeliness • Capacity for future interaction • Innovativeness • Clarity • Workability • Acceptability • Patient functional recovery

37. Success Equals: (cont.) • Agreement management • Conflict management • Meeting effectiveness • Participation in decision making

38. Success Equals: (cont.) • Accountability to patients, families, and colleagues • Planning for future teamwork • Training components • Increasing knowledge of team functions, strategies, and collegial interactivity

39. Success Equals: (cont.) • Patient Acceptability • Accepts each team member • Accepts limitations • Engages as a team partner

40. Performance Results • Mutual • Small # of people • Problem solving • Technical/ function Specific Goals Common approach Meaningful purpose Collective Work Products Personal Growth Commitment Focusing On Team Basics Katzenbach & Smith, 1993