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Things That Matter for Microsoft Dynamics CRM Developers in The Latest CRM Release

New things are there for Microsoft Dynamics CRM developers – CRM 2016 version includes improved integration with Office 365 and Azure machine learning, customer service capabilities, and other enhancements to the Outlook client.

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Things That Matter for Microsoft Dynamics CRM Developers in The Latest CRM Release

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  1. Things That Matter for Microsoft Dynamics CRM Developers in The Latest CRM Release New things are there for Microsoft Dynamics CRM developers – CRM 2016 version includes improved integration with Office 365 and Azure machine learning, customer service capabilities, and other enhancements to the Outlook client. In this story, we will discuss about major improvements happened to CRM 2016 in detail. Let’s get started.

  2. The latest features likely to get the most attention as they are responsible for enhanced productivity of the company. The improved integration with Cortana and Azure Machine Learning is also a promising update. # Customer Service Enhancements The prior USD framework released by the officials was used for integrating contact center apps, so that agents can avail and enjoy a unified customer view. With CRM 2016 release, the evolution of customer service continues with updated forms and a dashboard it calls the Interactive Services Hub. A tier 1 interactive Services Hub can be intended to influence the high volume of short period incidents and forward more intricate cases to a tier 2 hub that is useful for distinct configuration, reporting, and workflow. Customer service also has enhanced knowledge management and the beginnings for insight driven suggestions based on Azure Machine Learning integration. Microsoft officials have also plan to integrate the latest acquired Mojo Surveys app that will add basic Voice of the Customer feature and continue the customer service software progression. # Marketing Enhancements Though marketing software updates got very little notice, but there are fewer small additions that can add huge value to intelligent campaigns. It now allows SMS text message campaigns which add value for retailers and other B2C organizations that are making optimum use of such campaigns. But, experts have also discovered that many novice marketers are using new marketing technologies not because they should, but because they can. Sending unwanted or useless promotional SMS texts to the customers is an irritating thing and this may leave your customer angry and you hardly get any marketing conversion from it. # Knowledge Management

  3. Microsoft CRM 2016 includes new content editor that enables smooth creation and publishing of knowledge articles. This 2016 release is important for Microsoft Dynamics CRM developers because it is a great collection of incremental updates. This update will make CRM more intriguing and engaging solution for businesses. Kindly share your thoughts and reviews regarding this article with the author. Critics are most welcome. This Article is originally Posted on - http://www.broowaha.com/articles/25552/things-that-matter-for- microsoft-dynamics-crm-developers

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