International Association of Movers Welcomes You

1. International Association of MoversWelcomes You

2. GOVERNING MEMBERSHIP MEETING Saturday, October 2, 2010 9:00 am – Noon

3. RANDALL K. GROGER Chairman, IAM RKG Associates

4. ROLL CALL

5. REVIEW AND APPROVAL OF MINUTES

6. RANDALL K. GROGER Chairman, IAM RKG Associates

7. REPORTS OF STANDING AND AD HOC COMMITTEES

8. JACKIE AGNER Core Member’s Representative Puget Sound International

9. DOUG FINKE Commercial Affairs Committee Sterling International

10. JAN MOORE Accessorial Services Committee BINL, Inc.

11. MICHAEL RICHARDSON Carrier Relations Committee Senate Forwarding, Inc

12. PEGGY WILKEN Claims Committee Stevens Forwarders, Inc.

13. GORDON KEENE Technology and Communications Committee ABBA International, Inc.

14. STEPHAN GEURTS, JR. YP-35 Chair GovLog N.V.

15. JEFF COLEMAN Government & Congressional Affairs Committee Covan International, Inc.

16. CHARLES WHITE Director, Government & Military Relations IAM

17. DP3...Where are we? • April 15 critical milestone – PPM comes online within DPS…floodgates opened! • Broken promise – “We will not role out during Peak Season.” • Currently almost 70% of ALL DOD traffic moving through DPS…BUT what does this really mean? No more JOLT! • As a result it is VERY likely we will not have a summer TOPS Solicitation. • Damn the torpedoes…Full Speed Ahead!!

18. 2010 Peak Season Review • Domestic Capacity Issues….Why? IAM says…… • Shift in volume to DPS right before Peak Season • Recession caused reduction in drivers/crews • Rates • Traffic Distribution Methodology – “Feast or Famine” • Increase in Commercial Traffic – COD & Nat Acct • Lack of Granularity in Blackout Capability • Little data to help determine when and how much traffic a TSP will receive • DPS Performance Issues & shift in responsibilities from PPSOs to TSPs • PPSO response to TSP requests, e.g. SIT, pre-approvals

19. 2010 Peak Season Review • International Capacity Issues…. • Agent capacity – overcome with issues associated with Domestic Market, e.g. - APUs, short notice shipments, reduction in work force • Liftvans – some faced difficulties in replenishing liftvans in a timely fashion • Lack of Granularity in Blackout Capability • Little data to help determine when and how much traffic a TSP will receive….if any at all • PPSO response to TSP requests, e.g. SIT, pre-approvals • Overall…..International Market did NOT face the same major capacity issues that were seen in the Domestic arena!!!!!

20. “Looking Ahead” • Aug 16 & 17 – SDDC Peak Season “After Action” Meeting – Major Discussion Topics • Blackout Capability • Shipment Distribution • Short Fuse Shipments • Capacity/Turnbacks/Refusals • Rates • TSP/Agent Relationship • CFAC or Redefining what is meant by…TSP

21. “Looking Ahead” cont. • We must ensure that program changes made to the overcome issues faced in the Domestic Market do not have a detrimental effect to the International Market. • We need to look at each Market independently. Each is unique! • Enhanced financials requirements are a real possibility! • SDDC’s new perspective on CSS….

22. Open Season • No!!!!!!!!!!!!!! WHY?…….2010 Peak Season Issues • SDDC worried about bringing new TSPs into the “flawed” DP3/DPS environment • Will new TSPs bring new capacity??? • Will we have an Open Season next year??? • Will new program entry guidelines be established?? CFAC, tougher financial restrictions

23. DTM 09-012 – Base Access • OSD Directive-Type Memorandum - Dec 2009 • Establishes minimum DOD base access policies • Bases must implement by October 1, 2010 • Local employees must be vetted and provided a local base access card. No card….No access • Most over-the-road personnel are looking at the access approved – Transportation Worker Identification Credential (TWIC) • https://twicprogram.tsa.dhs.gov/TWICWebApp/AboutTWIC.do

24. DP3 – Phase III • Draft Business Rules issued in April 2010 • Comments due June 1, IAM asked for and received an extension until July 1 • IAM established a “Phase III Task Force” – group issued over 200 comments to the rules. SDDC & Transcom received a total of 678 comments. • Three new markets: • Domestic Small Market (dS2) • Local Moves • NTS • We are waiting on Transcom’s response.

25. BRAC Base Realignment and Closure – 2005 Must be completed by end of FY11 (Sept 2011) Army is the major service affected Right now the bulk of Personal Property moves to occur in 3rd & 4th quarter FY11 (April-September 2011) – 20,000 moves??? PEAK SEASON!!!!!!!!!!!

26. ALAN WOHLSTETTER General Counsel IAM

27. BRIAN LIMPEROPULOS Programs Manger IAM

28. ENHANCING MEMBER SERVICES • A Greater Understanding of how IAM serves it members: • IAM Shipper Guides • Receivable Protection Program (RPP) • Hall of Honor • YP-35 • Development of the Numeric Codification of Contents for Electronic Inventories and Manifests of Household Goods and Personal Shipments. • A Better Comprehension on how to take advantage of IAM Programs • A view to the future on what initiatives IAM is working on for the Members’ benefit.

29. IAM Shipper Guides • Over the past year, IAM has updated over 60 Shipper Guides. • After the Annual Meeting, IAM will be soliciting customs updates from countries that we do not have updates for. • What does the future hold? • Create a Shipper Guide for each of the different countries represented in our membership • Maintain Shipper Guides once created • Develop applications for mobile devices to access the Shipper Guides remotely • Generate consumer referrals from the Shipper Guide website to our member’s websites • Establish a more user-friendly webpage for the Shipper Guides

30. The Receivable Protection Program (RPP) • Statistics: • 110 Members currently enrolled • IAM received seven different claims for the 2009-2010 fiscal year • In total, IAM paid out $21,014.17 to satisfy those claims. • Averaged out, IAM is paying out just over $3,000 per claim this year. • The fee to sign up right now is $650. • In the future, IAM will be instituting a new feature for the RPP. • The new feature will be an Invoice Dispute Resolution Program. • During the past year, IAM has ramped up oversight and intervention. • By tracking this information, it has heightened our ability to predict those companies who may initiate RPP Claims. • IAM will publish a list of the alleged debtors that we have on file only to RPP Members.

31. The IAM Hall of Honor • 32 people have been inducted into the Hall of Honor since its initiation three years ago. • Improvements made to the Hall of Honor in the past year: • Greater Geographic Viewpoint with the inclusion of an Asia-based Selection Committee Member. • New voting system that increases impartiality during voting. • A limit on the number of inductees per year. • Please nominate those people who you feel are worthy of inclusion in the Hall of Honor. • Link to Hall of Honor Nomination form: http://iamovers.org/alerts/2010/0910_HoH_Nomination_Form_2011.pdf

32. Young Professionals (YP-35) • As of September 15th, the YP-35 has 178 members. • At this point last year, there were only 103 members. • Governing Members can sign up three YP-35 members free of charge. • These statistics represent a renewed enthusiasm among young professionals throughout our industry. • What is responsible for the greater enthusiasm: • A greater commitment from IAM to provide support to the YP-35. • Outreach efforts like the YP-35 sponsorship of the Young Movers Conference. • Enhanced communication to members • IAM’s membership reclassification. • A new Chairperson and Vice-Chairperson are set to take over after the meeting.

33. YP-35 • What does the future hold? • Harness the YP-35 to take the lead on IAM’s new partnership with Carbonfund.org. • Cultivate stronger links between other industry youth-oriented groups through a Young Movers Leadership Summit • Development of a YP-35 Mentorship Program • Study tours • Each of these programs would promote the professional development of YP-35 members, increase their contacts worldwide, and benefit the IAM membership as well. • Most importantly, these initiatives would help develop the leadership skills of young members in our Association.

34. Development of Electronic Numeric Code Codification Standard • The American National Standards Institute (ANSI) approved the standard in late July. • The standards have been developed with assistance from our partners at FIDI, FEDEMAC, CAM, AMSA, PAIMA, and other associations throughout the world. • IAM will be submitting the standard to the International Organization for Standardization (ISO). • International Recognition of the Standard would yield certain benefits: • Greater Business Efficiency • Better Ability to Comply with Future Customs Regulations

35. Conclusion It is important for IAM to receive feedback on any of our services, programs, or initiatives. To provide feedback or request more information on IAM programs and services, please do not hesitate to contact me. My contact information is as follows: Brian Limperopulos brianl@iamovers.org +1 703.317.9950

36. TERRY HEAD President IAM

37. PROPOSED BY-LAWS AMENDMENTS

38. ELECTIONS

39. UNFINSHED or OLD BUSINESS

40. NEW BUSINESS & DISCUSSION TOPICS

41. ANNOUCEMENT OF ELECTION RESULTS

42. GOVERNING MEMBERSHIP MEETING Saturday, October 2, 2010 9:00 am – Noon