International Association of Movers Welcomes You

1. International Association of MoversWelcomes You

2. CORE MEMBERSHIP MEETING Thursday, September 30, 2010 1:30 pm – 3:00 pm

3. JACKIE AGNER Core Member Representative CMMB Chair Puget Sound International, Inc.

4. TERRY HEAD President IAM

5. DOUG FINKE CMMB Representative at Large Chairman, IAM Commercial Affairs Sterling International

6. Commercial Affairs Committee • Commercial Affairs Committee Members: • Bob Connor - Jean-Paul Noens • Heather Engel - Steve Pacifico • Patrick Gallagher - Rebecca Valentine • Colin Gordon - Tom Weimer • Mark Nash - Cliff Williamson

7. Commercial Affairs Responsibilities • Commercial Affairs Issues: • RPP • Shipper Guides • EIN • ISF (10+2) • Container Shortage

8. Commercial Affairs Issues • The Receivable Protection Program (RPP) • Protects Program Members • Participation Improves Member Benefits • Invoice Dispute Resolution Program

9. BRIAN LIMPEROPULOS Programs Manger IAM

10. ENHANCING MEMBER SERVICES • A Greater Understanding of how IAM serves it members: • IAM Shipper Guides • Receivable Protection Program (RPP) • Hall of Honor • YP-35 • Development of the Numeric Codification of Contents for Electronic Inventories and Manifests of Household Goods and Personal Shipments. • A Better Comprehension on how to take advantage of IAM Programs • A view to the future on what initiatives IAM is working on for the Members’ benefit.

11. IAM Shipper Guides • Over the past year, IAM has updated over 60 Shipper Guides. • After the Annual Meeting, IAM will be soliciting customs updates from countries that we do not have updates for. • What does the future hold? • Create a Shipper Guide for each of the different countries represented in our membership • Maintain Shipper Guides once created • Develop applications for mobile devices to access the Shipper Guides remotely • Generate consumer referrals from the Shipper Guide website to our member’s websites • Establish a more user-friendly webpage for the Shipper Guides.

12. The Receivable Protection Program (RPP) • Statistics: • 110 Members currently enrolled • IAM received seven different claims for the 2009-2010 fiscal year • In total, IAM paid out $21,014.17 to satisfy those claims. • Averaged out, IAM is paying out just over $3,000 per claim this year. • The fee to sign up right now is $650. • In the future, IAM will be instituting a new feature for the RPP. • The new feature will be an Invoice Dispute Resolution Program. • During the past year, IAM has ramped up oversight and intervention. • By tracking this information, it has heightened our ability to predict those companies who may initiate RPP Claims. • IAM will publish a list of the alleged debtors that we have on file only to RPP Members.

13. The IAM “Hall of Honor” • 32 people have been inducted into the Hall of Honor since its initiation three years ago. • Improvements made to the Hall of Honor in the past year: • Greater Geographic Viewpoint with the inclusion of an Asia-based Selection Committee Member. • New voting system that increases impartiality during voting. • A limit on the number of inductees per year. • Core Members represent the vast majority of our membership. Please nominate those people who you feel are worthy of inclusion in the Hall of Honor. • Link to Hall of Honor Nomination form: http://iamovers.org/alerts/2010/0910_HoH_Nomination_Form_2011.pdf

14. Young Professionals (YP-35) • As of September 15th, the YP-35 has 178 members. • At this point last year, there were only 103 members. • These statistics represent a renewed enthusiasm among young professionals throughout our industry. • What is responsible for the greater enthusiasm: • A greater commitment from IAM to provide support to the YP-35. • Outreach efforts like the YP-35 sponsorship of the Young Movers Conference. • Enhanced communication to members • IAM’s membership reclassification. • A new Chairperson and Vice-Chairperson are set to take over after the meeting.

15. YP-35 • What does the future hold? • Harness the YP-35 to take the lead on IAM’s new partnership with Carbonfund.org. • Cultivate stronger links between other industry youth-oriented groups through a Young Movers Leadership Summit • Development of a YP-35 Mentorship Program • Regionally- Based Study Tours • Each of these programs would promote the professional development of YP-35 members, increase their contacts worldwide, and benefit the IAM membership as well. • Most importantly, these initiatives would help develop the leadership skills of young members in our Association.

16. Development of Electronic Numeric Code Codification Standard • The American National Standards Institute (ANSI) approved the standard in late July. • The standards have been developed with assistance from our partners at AMSA, CAM, FEDEMAC, FIDI, PAIMA, and other moving –related associations throughout the world. • IAM will be submitting the standard to the International Organization for Standardization (ISO). • International Recognition of the Standard would yield certain benefits: • Greater Business Efficiency • Better Ability to Comply with Future Customs Regulations

17. Conclusion Core Members constitute a vast majority of the IAM Membership. It is important for IAM to receive feedback on any of our services, programs, or initiatives. To provide feedback or request more information on IAM programs and services, please do not hesitate to contact me. My contact information is as follows: Brian Limperopulos brianl@iamovers.org +1 703.317.9950

18. REGION 1 -AFRICA Mathieu Dunod Eric Beuthin

19. REGION 2 –CENTRAL SOUTH AMERICA AND THE CARIBBEAN Cliff Williamson Thomas Schmidt

20. REGION 3 –EASTERN AND SOUTHEASTERN Yogesh Thakker Steve Lewis

21. REGION 4 -EUROPE Marc Smet Robin Hood

22. REGION 5 –MIDDLE EAST AND NEAR ASIA Ajay Bhalla Eran Drenger

23. REGION 6 –NORTH AMERICA Edward Wickman Karen Conover

24. REGION 7 – OCEANIA Marilyn Sargent George Cooper

25. RANDALL K. GROGER Chairman, IAM RKG Associates

26. CHARLES WHITE Director, Government and Military Relations IAM

27. “Hot” U.S. Military & Government Topics Transition to new DOD HHG program–Defense Personal Program (DP3) Is DPS working??? 2010 Peak Season Issues No Open Season for DOD program in 2010….Why? New Base Access Initiative…does it affect you?? What going on with DP3 Phase III? Is FRV working in the DP3/DPS environment? Agent/TSP relationships…NEW PARADIGM! Customs Issues

28. U.S. Government & Military Related Session • Friday October 1: • CLAIMS PANEL8:30 – 10:30 a.m. • Peggy Wilken – Stevens Forwarders, Executive Committee Member, Claims Committee Chair, Moderator • Brett Coakley – Air Force Claims Center • Steve Kelly – Army Claims Center • Linda Bluel – Claims Adjustment Technology • Kevin Spealman – National Claims Service

29. U.S. Government & Military Related Session • Friday October 1: • Military & Government Affairs Panel1:30 – 3:30 p.m. • Jeff Coleman – Covan International, Vice-Chairman Executive Committee, Government & Congressional Affairs Committee Chair, Moderator • Brian Kellhofer – GSA • Luis Roque – U.S. Department of State • Col Rose Ramirez – Air Force HQ PPA • Lt Col Derek Oliver (USAF)– SDDC • Col Michael Miller (USAF)– JPMO HHGS

30. Government & Industry Toe-to-Toe in San Diego • Part I: Remarks by: • Commissioner Michael Khouri • U.S. Federal Maritime Commission • Washington, D.C. • Michael K. Williams, Deputy to the Commander • Surface Deployment and Distribution Command (SDDC) • Scott Air Force Base, Illinois • “ Catching Up with Customs “ • Brian Limperopulos, Program Manager, IAM • Alexandria, Virginia • Part II: “Rumble in the DPS Jungle” • A Moderated Panel Discussion

31. Rumble in the DPS Jungle Panel Moderator / Referee: Chuck “Gonna Keep it Fair” White Representing Government Laura Bernard – JPMO HHGS John Hosley – Air Force Kevin Kennedy – JPPSO-SAT Representing Industry Jan Moore – BINL, Inc Tim Helenthal – National Forwarding Brandon Day - Daycos

32. TERRY HEAD President IAM

33. PROPOSED BY-LAW AMENDMENT

34. OLD OR NEW BUSINESS

35. CORE MEMBERSHIP MEETING Thursday, September 30, 2010 1:30 pm – 3:00 pm