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The First Gulf Cooperation Council (GCC) eGovernment Conference Muscat, 21-23 December 2009

The First Gulf Cooperation Council (GCC) eGovernment Conference Muscat, 21-23 December 2009 Future eGovernment: New Models, New Challenges, New Instruments Jeremy Millard Danish Technological Institute. Overview.

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The First Gulf Cooperation Council (GCC) eGovernment Conference Muscat, 21-23 December 2009

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  1. The First Gulf Cooperation Council (GCC) • eGovernment Conference • Muscat, 21-23 December 2009 • Future eGovernment: • New Models, New Challenges, • New Instruments • Jeremy Millard • Danish Technological Institute

  2. Overview • The main challenge: making eGovernment serve the needs of society and not itself • From eGovernance 1.0 to 2.0 and 3.0: new business models of eGovernment • Everyday eGovernance • Lessons for the GCC Region

  3. European eGovernment service citizen use (Source: Eurostat, 2009)

  4. European eGovernment service citizen use (Source: Eurostat, 2009)

  5. eGovernance 1.0 • Technology: web-sites, email, SMS, simple online discussion (but which don’t enable adding additional functionalities) • ‘Black-box’ and government-centric model: • ICT in government now mainstream….but • Expensive • Citizen take-up stalling at 20%-30% • Many successes but also many (costly) failures • Organisations and mindsetshardlychanged • A ceiling being reached in type and scale of impact?

  6. The promise of eGovernment 2.0 – next five years • Technology: social networking, social software (enabling adding and ‘mashing’ multiple functions ), wikis, blogs, RSS, podcasting, etc. • Visible aspects: social, professional and policy networking • Invisible aspects: mashing-up content and services • BUT, governments very VERY slow -- others taking lead • Fully ‘open’ and user-driven: contents, services and policies, for those who CAN • Services which are (partially) self-designed, self-created, self-directed • Still user-centric, responsive and personalised for those who CAN’T

  7. Large scale release of PSI

  8. The promise of eGovernance 3.0 – next ten years • Technology: wide-scale seamless ubiquitous networks, networked and distributed computing, open ID, open semantic web, large scale distributed databases, artificial intelligence, etc. • Policy modelling & simulation (‘top-down’) • Huge unexploited data reservoirs • GRID, distributed data, seamless ‘cloud computing’ • Data mining, pattern recognition, visualisation, gaming • Green eGovernment – smart use of resources and policy development • Greater precision on policy choices & trade-offs • Information, consultation, polling, voting, etc. • Mass collaboration (‘bottom-up’) • Open ID, privacy, data protection, etc., essential • ‘Crowd-sourcing’, ‘wisdom of the crowd’ • Large scale semantic interoperability across languages, cultures, structures • Opinion markets (specific types are bidding, decision, prediction markets) • Debate & argument mapping • Listening to, structuring, and exploiting the ‘buzz’

  9. Wiki debate visualisation tool

  10. Everyday eGovernment • Everyday, not 3 times a year • What makes our daily lives work – new concepts in public services • Services we want – what is really valuable in peoples’ lives • Reinvigorating relationships – from one-size-fits-all to precisely-my-size • Universal personalisation – universal localisation • People, place, community related services

  11. Everyday technology • Public service ”Apps” • Real time, augmented reality • Mobile, GPS, Digital TV • Smart, simple services • Push, pull, do-it-yourself services • Location or event creates real time opportunities for content, engagement, participation

  12. Lessons for the GCC Region • Enterprises and the population should have necessary eSkills to use eGovernment services –also necessary for sound economic and social development. • Staff in public agencies should have high level eSkills, including top and middle management – mainstream ICT in both day-to-day operations and in strategic development. • Provide proper incentives to use eGovernment, as part of multi-channel policy. • Exploit Web 2.0 to involve users (businesses, citizens, visitors and tourists) in using and developing services, and in smart mobile technology to ensure real time, flexible and location-driven services. • GCC could become a global leader in green eGovernment – economic strength, strategic focus, resource base. • eGovernment should be a strategic competitive factor to both attract investment and to improve the quality of business and of life.

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