Pet Emergency And Specialist Centre

1. Animal Emergency Service Pet Emergency And Specialist Centre

2. About us In 1994 a group of veterinarians from Brisbane established an emergency hospital at Bowen Hills to give first aid to sick pets so they did not have to be on call 24 hours a day. Advances in veterinary medicine over the next decade meant gradually more and more could be done for the sickest pets. The practice became constrained because its owners wanted a clinic to look after basic first aid, while the vets and nurses working there knew that more could be done with better resources and training.

3. We are not: Corporate owned and driven to deliver shareholder returns. We are: Driven to provide world-class emergency treatment for pets when they need it. We are not: A practice that provides only first aid. We will: Perform a thorough clinical exam and work with you to ensure the best possible treatment plan for your pet. Our vets are continually training to ensure your pets treatment is based on current veterinary guidelines and guided by clinical experience.

4. Our Services We stay up all night to look after your pet when they need us. It is vital to our practice and our professional development that we do this to the highest possible standard. If you are ever dissatisfied by your experience at Animal Emergency Service we want to hear from you. No matter how hard we try to ensure every visit goes smoothly for our patients and their owners, there is always the possibility for something to go wrong. Any issues (even small ones) are important to us. Our senior team review any client concerns regarding their experience at AES, and take steps to ensure that a problem can only happen once. If you have any concerns about your pet’s treatment in hospital please raise this with your treating veterinarian. Please feel free to ask to speak with a consultant veterinarian should you have further questions.

5. Arrival No appointment is necessary if your pet becomes ill out of hours. When you arrive you will be met by our experienced, friendly receptionist who will assess your pet’s status. If your pet is critically ill he or she will be taken immediately to the treatment room and stabilised. If your pet is stable on arrival, you will be asked to complete a form with your details before being taken to a consultation room to await the vet on duty.

6. Consultation The veterinarian will perform a thorough physical examination and recommend either outpatient treatment to be followed up with your local veterinarian, or hospitalisation with the appropriate treatment and diagnostic tests. The veterinarian will discuss all this with you. Please ask any questions about the pet’s condition and treatment as it is very important to us that you feel comfortable with our proposed treatment.

7. Hospitalisation Should your pet require hospitalisation he or she will receive round the clock monitoring and treatment. Our dedicated team together with our medical equipment and facilities provide the best possible care for your pet.

8. Communication While your pet is in hospital we welcome you to phone for an update on how your pet is progressing. We will always contact you if there is any change to the treatment necessary for your pet or any change in their condition.

9. Discharge All hospitalised patients need to be picked up by 10.00am Monday or 8.00am Tuesday to Friday unless it is a public holiday. If your pet requires ongoing hospitalisation we will discuss this with you so treatment can be continued by your own veterinarian. If you don’t have a local vet we can make recommendations. A report on your pet’s treatment is given to you and a copy forwarded to your vet.

10. Contact us - Jindalee Operating Hours Now Open Mon-Thu: 6pm to 8am Weekends: Fri 6pm until Mon 8am Public Holidays: 24 Hours No appointment is required. Contact Details 34 Goggs Rd Jindalee QLD 4074 Ph: 07 3715 9999 Fax: 07 3423 1999 jindalee@aes.email http://www.animalemergencyservice.com.au

11. Contact us – Gold Coast Contact Details 104 Eastlake Street Carrara QLD 4211 (PO Box 669, Mudgeeraba Qld 4213) Ph: 07 5559 1599 Fax: 07 5559 2221 carrara@aes.email Operating Hours Mon-Thu: 6pm to 8am Weekends: Fri 6pm until Mon 8am Public Holidays: 24 Hours No appointment is required. http://www.animalemergencyservice.com.au

12. Contact us - Brisbane Contact Details 1 Lexington Road Underwood QLD 4119 (PO Box 1854, Springwood Qld 4127) Ph: 07 3423 1888 Fax: 07 3423 1999 underwood@aes.email Operating Hours Mon-Thu: 6pm to 8am Weekends: Fri 6pm until Mon 8am Public Holidays: 24 Hours No appointment is required. http://www.animalemergencyservice.com.au

13. Contact Us - Sunshine Coast Contact Details 431 Tanawha Tourist Drive Tanawha QLD 4556 Ph: 07 5445 1333 Fax: 07 5445 2776 Tanawha@aes.email Contact Details Mon-Thu: 5:30pm to 8am Weekends: Fri 5:30pm until Mon 8am Public Holidays: 24 Hours No appointment is required. http://www.animalemergencyservice.com.au