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Jari Juvonen Emergency Response Centre Administration

INTEGRATION OF EMERGENCY RESPONSE CENTRES. Jari Juvonen Emergency Response Centre Administration. Topics. TETRA in Finland (VIRVE) ERC-system in Finland ERC-VIRVE integration Summary. Helsinki. VIRVE. State owned multi-agency network with 35,000 users 15 switches

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Jari Juvonen Emergency Response Centre Administration

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  1. INTEGRATION OF EMERGENCY RESPONSE CENTRES Jari Juvonen Emergency Response Centre Administration

  2. Topics • TETRA in Finland (VIRVE) • ERC-system in Finland • ERC-VIRVE integration • Summary

  3. Helsinki VIRVE • State owned multi-agency network with 35,000 users • 15 switches • More than 1,200 base stations

  4. In use today, nationwide • Network roll-out completed 2001 • Full nationwide coverage • Full seamless nationwide functionality, for example nationwide group calls • Seamless integration with nationwide emergency response center network • Co-operation with the Estonian marine border guard • 24/7 backbone of public safety services

  5. True multiagency operation today ~35.000 users from different organisations Others 3% Customs 4% Fire and rescue 20% Social and health services 30% Frontier Guard 8% Police 15% Defence Forces 20%

  6. Different Field Operations

  7. ERC-System

  8. ERC-SYSTEM IN FINLAND Ministry of the Interior Ministry of Social affairs and Health Board ERC administration Emergency Response Centre (15 Centres)

  9. 15 ERC-areas Activities and functions of different authorities integrated in the same centre Information technology is harmonised Call taking and dispatching in the same centre Same person handles the whole event chain in the centre Multi-skilled personnel police fire & rescue ambulance ERC-SYSTEM IN FINLAND

  10. ALARMS IN 2004 • AMBULANCE 50% • RESCUE 5,5% • POLICE 44,5% In total, over 2 million alarms in Finland

  11. Operative model

  12. Emergency Call Handling ACCIDENT Fixed line and mobile phone network Reception of emergency call Fire alarm systems Alarm devices Emergency phones Public authority assistance * Fire services * Police services * Ambulance services * Social services, crisis response services Risk assessment Alerting units Public authority network (VIRVE) (DARC-pager) Register queries Support activities Occupational safety Preventive measures

  13. ERCDuties

  14. Data flow in the ERCs Record for Rescue Services Records of the Health Records of the social affairs Personnel data record, Police Fully authorised Dispatchers Field unit of the Police Field unit of the Rescue Services Social services Ambulance services

  15. ERC-Integration

  16. Integration topology • IT system integration to TETRA via API interface * CAD-system * VIRVE-alarming functions * Automated alarm devices * Public alarming devices * AVL-system • Recording systems (Nicelog) • PABX integration (Siemens/Procenter) • Different database connections

  17. Why TETRA-integration • Network economical and efficient way to use the network • Optimizing the usage of different functions • Standard UI for all the ERC-dispatchers • One fully integrated CAD-system • Similar environment in every ERC • Pre-planned backup operations between ERC´s

  18. TETRA-integration • Status- and SDS messagingautomatic predefined statuses and alarmforms (SDS) from the CAD-system to the field units • Speech functionalityall the speech functionality integrated (group call, individual call, express call, EMRG-call…) • Automatic talk group selectionbased on the unit, area or event type • Many different PTT-optionsfoot pedal, desktop, mouse or keyboard (even touch screen)

  19. TETRA-integration • Operation/role based UI-filtersunlimited number of different “user screens” • No talk group loading from the clientscentralized process running in the server • Centralized AVL-systemcentralized process running in the server updating the AVL-information to all the clients • Own “name services” • Next update will bring…dynamic re-grouping, 2-level login, long SDS-messages…

  20. Summary • TETRA fulfills the user needs completely • Finnish ERC-system is very effective and VIRVE is a reliable tool for our needs • Co-operation between public safety organizations has improved better, faster service for taxpayers • Easy handling of large area incidents

  21. Contact Information EMERGENCY RESPONSE CENTRE ADMINISTRATION P.O. BOX 112 FIN-28131 PORI, FINLAND Tel. +358 (0)2 624 4800 (exchange) Fax +358 (0)2 624 4888 www.112.fi Official e-mail: hatakeskuslaitos@112.fi firstname.lastname@112.fi

  22. Thank You for your attention Jari Juvonen Information Systems Specialist Emergency Response Centre Administration jari.juvonen@112.fi

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