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Assignment 4: Knowledge Management in the OpenOffice Suite Evaluation

This assignment evaluates the knowledge management practices in the OpenOffice Suite by Judy Blostein, Jennifer Hocko, and Bob Lim. It focuses on the project approach, unexpected problems solved, findings and marketing implications, and conclusions. The project approach includes problem definition, office scenarios, goals for each application, application of lessons learned, task decomposition, and time estimating. Unexpected problems solved involved determining evaluation criteria and recording usability data. The findings highlighted selected heuristics, usability problems, user habituation, and the importance of addressing usability issues. The presentation concludes that improving usability will enhance the product value, stressing the need for OpenOffice to prioritize usability efforts.

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Assignment 4: Knowledge Management in the OpenOffice Suite Evaluation

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  1. Assignment 4:Knowledge Management in the OpenOffice Suite Evaluation Judy Blostein, Jennifer Hocko, and Bob Lim Waltham Interactive Design May 2, 2001

  2. Presentation Outline • Project Approach (Bob). • Unexpected Problems Solved (Judy). • Finding and Marketing Implications (Jen). • Conclusions (Jen).

  3. Project Approach • Problem Definition • Office scenarios • Goals for each application • Word processing • Spreadsheet • Presentation • Application of Lessons Learned • Task decomposition and time estimating • Reuse of prior document elements

  4. Unexpected Problems Solved • What Evaluation Criteria to Use? • Those defined by assignment • Nielsen’s ten usability heuristics • How to Record Usability Data? • Create standardized data collection form • How to Process the Data After Individual Collection? • Incident count chart determines report discussion

  5. Creation of Evaluation Data Collection Form • The form: • Provided consistent record of usability incidents • Became an integral part of team’s knowledge management

  6. Incident Count Chart in Evaluation of Suites

  7. Findings and Marketing Implications • Selected Heuristics • Visibility of system status (mostly absent) • Match between system and real world (MSWord = real world?) • User control and freedom (anticipate user actions versus only explicit controls)

  8. Findings and Marketing Implications • Marketing Implications • Usability problems and the snowball effect • Need to address user habituation to MS products • MS very publicly improving usability efforts • Attention to usability/human factors issues critical to product success

  9. Conclusions • Fixing usability problems will add to product value • Sun must incorporate usability as part of open source initiative • OpenOffice has advantages (such as platform independence) but must not fall behind in usability efforts

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