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BODY LANGUAGE IN COMMUNICATION. What do we mean by “Body Language” ??. The medium through which people and animals communicate using gestures, expressions and posture . Why is Body Language important?.
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What do we mean by “Body Language” ?? The medium through which people and animals communicate using gestures, expressions and posture.
Why is Body Language important? • Body language plays a big role in intuition as it gives us messages about the other person, that we can interpret at an intuitive level. 55% 7% 38%
Components of Body Language • Facial Expression including Eye contact • Gestures • Stance • Space Relationship
Facial Expressions • There are some universal facial expressions; a smile, a frown, a scowl. • Eye contact is direct and powerful. • The use of eye contact varies significantly from culture to culture
Gestures • Fidgeting shows boredom and restlessness. • Pressing fingers together to form a steeple shows interests, assertiveness and determination. • Touching the nose or rubbing eyes indicates discomfort. • A hand to the back of the neck may indicate withdrawal from a conversation.
Open Stance • Interested people always have an erect posture, pay attention and lean forward • A firm handshake will give the impression of assertiveness or honesty • People showing open hands, both feet planted on the ground are accepting • A head tilted to the side indicates interest
Closed Stance • Leaning backwards demonstrates aloofness or rejection • Folding arms across ones chest or body is protective and gives the impression of a closed, guarded and defensivecharacter. • People with arms folded, legs crossed and bodies turned away are signalling that they are rejecting messages. • A head down is negative and judgmental
Space • There are four distinct zones in which most people operate: • Intimate Area 15-50 cm • Personal Area 0.5-1m • Social Area1-3m • General Area 3m