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Glen Gerberg Weather and Climate Summit. Keeping America Prepared and Safe Barry W. Scanlon Senior Vice President, Witt O’Brien’s. Communicating Emergency Management Issues. Weather-Ready Nation and Emergency Management Communication Keeping America Prepared
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Glen GerbergWeather and Climate Summit Keeping America Prepared and Safe Barry W. Scanlon Senior Vice President, Witt O’Brien’s
Communicating Emergency Management Issues • Weather-Ready Nation and Emergency Management Communication • Keeping America Prepared • How to communicate complex emergency management info to save lives and reduce property
All-Hazards Evolution Emergency Management Pendulum • 9/11 Terrorist Attacks • 2001 Hurricane Andrew 1992 Hurricane Katrina 2005
Hurricane Andrew -We Need Your Help “….I am not the disaster czar here, I am a local emergency manager who is trying to get resources into a devastated community…Where the hell is the calvary on this one?” Former Dade County Emergency Manager Kate Hale
All-Hazards Evolution Emergency Management Pendulum Connecticut –Utility Outage 2011 Deep Horizon Oil Spill 2010 Hurricane Ike/Gustav 2008
Preparedness Assessment • Message not reaching the public • Public is woefully unprepared for an incident • We need to change the way we talk about communicate about disasters, preparedness, mitigation • Only Ad Council Survey 17% say they are very prepared for an emergency situation • National Academy of Science survey said public desires meaningful conversation about science
Disaster Information in a Crisis • As the times change, so does how information is communicated during a crisis. • Hype is the norm, but surveys show that the public wants meaningful information about disaster information • We need to turn down the volume and provide accurate, direct, informative information to the public
Recent Headlines Use of Frankenstorm News Organizations Refrain from term
Most Trusted Source of Information Meteorologists Public Familiarity of face keeps viewers coming back Local trusts local Wants clear and unambiguous language in the face of danger so that good choices can be made to take action • According to the National Academy of Science survey, Meteorologists are the most trust source of information, even as cable news and other media sources has steadily declined
Change the way we communicate The Fear Message Meaningful Message How can we provide tangible, easy, meaningful information so that people can act and make real impact in their preparedness and make sure they are more resilient after a disaster. • The “fear” message is making the public feel overwhelmed and then they take no action
Collaboration • Attending this Summit are meteorologists, government officials and private sector • Each provides weather, disaster, emergency management information to the public • All working towards protecting lives and property • We could come together and make it our priority to provide real, meaningful emergency management information to the public so that we can reduce the long term effects of disaster
Education Efforts • 1997 – FEMA Project Impact – Building Disaster Resistant Communities • 1999- NWS – Storm Ready • 2000 DHS – Ready.gov • 2009 U.S. Chamber of Commerce Disaster Assistance and Recovery Program • 2011 – NOAA Weather Ready Nation
Unique Time • We have a unique opportunity to educate – together • In the last 5 years we have had some of the most devastating disasters, and none of them has encouraged the public to act to become prepared • How can we come together, government, meteorologists and private sector to help move the pendulum of preparedness?
Some Ideas • Meteorologists – increase the amount of preparedness information, including mitigation which is more hardening of structures, during non disaster time to really provide resilience • Go Beyond bottled water and batteries suggestions • Work with local emergency managers through ongoing dialogue on how to increase educational opportunities of mitigation efforts in the community
Resources Local Emergency Managers--- increase dialogue with them before a crisis National Hazard Mitigation Association www.nhma.org Former Project Impact Communities still in existence continue to educate mitigation options
Conclusion Q&A Barry Scanlon bscanlon@wittobriens.com 202-585-0780