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Learn how to make patient education more effective by incorporating motivational interviewing techniques. This course covers engaging with families, using open-ended questions, affirmation, reflection, and summarizing to encourage positive changes. Developed by Ken Kraybill, MSW, and adapted from Miller & Rollick's Motivational Interviewing, the program aims to help professionals find common ground, build trust, and motivate families to make lasting changes. Join us in partnering with families and enhancing your practice!
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I. Partnering with Families <Insert your name and affiliations> branchpartners.org
Learning Objectives • Find common ground with professionals from other agencies involved in protecting and caring for children. • Use the baseline survey as a tool to make the curriculum locally relevant. • Incorporate fundamentals of motivational interviewing into practice with families.
Patient Education: Why does it fail so often? • Lack of understanding of short-term and long-term consequences. • Lack of trust. • Lack of motivation - families have more important things to worry about.
Helping families make positive changes:Patient Education Paradigm Current Situation/Behavior New Situation/Behavior Adapted from handouts created by Ken Kraybill, MSW, and Motivational Interviewing by Miller & Rollick, 2002
Helping families make positive changes:Motivational Interviewing Paradigm Current Situation/Behavior New Situation/Behavior Benefits Costs Adapted from handouts created by Ken Kraybill, MSW, and Motivational Interviewing by Miller & Rollick, 2002
Processes and Methods Key Processes Methods • Open-ended questions • Affirmation • Reflective listening • Summarizing • Providing information and advice with permission Motivational Interviewing, Third Edition
Engagement • Establishment of a trusting and mutually respectful working relationship. • Agreement on goals. • Collaboration on mutually negotiated tasks to reach these goals. • Uses many open-ended questions.
Affirmation OARS • To affirm is to recognize and acknowledge that which is good, including the individual’s inherent worth as a fellow human being. • Examples: • “Look at this! You did a really good job of keeping records this week.” • “Thanks for coming in today, and even arriving early!” • “You learned all that information really quickly.”
Guidelines for Reflecting OARS • Listen for the basic message - consider the content, feeling and meaning expressed by the speaker. • Restate what you have been told in simple terms. • When restating, look for non-verbal as well as verbal cues that confirm or deny the accuracy of your paraphrasing. (Note that some speakers may pretend you have got it right because they feel unable to assert themselves and disagree with you.) • Do not question the speaker unnecessarily. • Do not add to the speaker's meaning. • Do not take the speaker's topic in a new direction. • Always be non-directive and non-judgmental.
Guidelines for reflecting OARS • Responding to what is personal rather than to what is impersonal, distant, or abstract. • Restating and clarifying what the other has said, not asking questions or telling what the listener feels, believes, or wants. • Trying to understand the feelings contained in what the other is saying, not just the facts or ideas. • Working to develop the best possible sense of the other's frame of reference while avoiding the temptation to respond from the listener's frame of reference.
Guidelines for reflecting OARS • Responding with acceptance and empathy, not with indifference, cold objectivity, or fake concern. • Responding to what is personal means responding to things the other person says about him- or herself rather than about other people, events, or situations. If a co-worker said, "I'm worried that I'll lose my job" the reflective listener would try to focus on the worried "I" rather than on the job situation. A response such as "It’s scary" would be better than "Maybe the cutbacks won't affect you.” • Don’t ask “Why?” – is too open-ended and might imply you’re looking for justification. Instead say “That’s interesting. Tell me more about it.”
From focusing toward evoking Engaging Focusing Evoking Planning 1) Benefits of Current Situation/Behavior • “What is good about your current situation?” • “What do you like about that behavior?” 2) Costs of Current Situation/Behavior • “What is bad about your current situation?” • “What don’t you like about that behavior?” Adapted from handouts created by Ken Kraybill, MSW, and Motivational Interviewing by Miller & Rollick, 2002
As they begin to identify consequences they don’t like, ask about alternatives.If needed, help provide options • People may not be aware of options • People may believe other options are not “okay” • People may believe other options are not realistic • Ways to identify options: • Provide psycho-education: Teach basic tools and give basic information • Identify all possible alternatives (no matter how unrealistic or simple) • Identify available services to access information on options • Identify support: Family, friends, teacher, community member • Provide examples of what others do
Summarizing OARS • Summarizing helps reinforce all the progress the client has made, and it demonstrates to them that you are listening and are invested. • In the first session, agree on next steps that are small that they can achieve.
Final Key Points • Guide the conversation, but let the individual lead it. • Prioritize. Don’t try to tackle it all at once. • Listen & Ask. • Do not tell them what they should or should not do, but help them weigh the options. • Silence is a good thing – Let them sit and think. • Remind them they are not alone. • It often takes more than one conversation.
