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Group Benefit Program. date. Agenda…. Name of Group. Why Manulife Group Benefits? About Manulife Financial Teamwork Products and services Transition to Manulife Next steps. about Manulife Financial.

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  1. Group Benefit Program date

  2. Agenda… Name of Group • Why Manulife Group Benefits? • About Manulife Financial • Teamwork • Products and services • Transition to Manulife • Next steps

  3. about ManulifeFinancial

  4. The Manufacturers Life Insurance Company (Manulife Financial) is a leading provider of financial protection products and investment management services to individuals, families, businesses and groups in selected international markets

  5. Ratings Agency Rating Rating Purpose A.M. Best A++ Financial Strength Moody’s Aa2 Financial Strength Standards and Poor’s AA+ Financial Strength Fitch AAA Claims Paying Dominion Bond Rating Service IC-1 Claims Paying

  6. Groupbenefits Recognizing the unique requirements of plan sponsors, Manulife Financial has earned a niche for itself in the group life and health market by bringing best of class products and technology to the marketplace.

  7. Teamwork …makes the difference

  8. Your advisor – ….

  9. Your advisor – … • Local Team • Service Network

  10. Answers … to your questions

  11. When you want them How you want them

  12. Secure email

  13. interactivevoice response

  14. TTY/TDDcustomer service

  15. speakdirectly with Customer Service Representative

  16. Products that deliver care and convenience

  17. Products that deliver care and convenience • ManuScript - Pay Direct Drug Plan • Electronic claim submission • Drug Utilization Review • Direct enrolment • Dynamic Maintenance

  18. Products that deliver care and convenience • ManuAssist – Travel and at home • 24/7 multilingual toll-free hotline • Claims payment direct to provider

  19. Products that deliver care and convenience • Dental • Electronic claim submission • Direct enrolment

  20. Products that deliver care and convenience • Disability • When you partner with Manulife Financial, we’ll help you identify risks and take actions to minimize the human and economic costs of disability.

  21. Products that deliver care and convenience Health and Dental Retiree Option

  22. TECHNOLOGY

  23. ….changingthe way we do business …. so youcan get on with yours!!

  24. Plan member services on-line

  25. Personal Coverage over-view

  26. Plan member services on-line Plan member services on-line Claim cheques deposited directly into the members’ bank accounts

  27. Plan member services on-line Plan member services on-line

  28. Claim history

  29. Plan member services on-line Plan member services on-line When can I get my next pair of glasses?

  30. Pre-filled forms and brochures

  31. Benefit Bookletson-line

  32. plan members for plan members • claims submitted from point of service • claims history & explanation of benefit • direct claims deposit • benefit and coverage information • answers at their fingertips

  33. Plan Administrator services on-line

  34. on-lineenrolment

  35. Member Coverage over-view

  36. Forms and brochures On-line booklets The best on-line Plan Administration Kit in the business On-line policy

  37. Administrator Services on-line Monthly billing statement

  38. Administrator Services on-line Pre-authorized premiumdeposit

  39. Administrator Services on-line Payment history

  40. Administrator service on-line plan administrators for plan administrators • simple, easy to use..hassle free • easy way to manage enrolment • information to answer inquiries • billing and payment history less time …improved service

  41. Technology

  42. Transition To Manulife

  43. …the approach Internet Sites Renewal Quote Apply for Coverage Aftercare Service Benefit Card Pricing

  44. Quote/Illustration • Plan design • Prepare quotation • Present recommendations Internet Sites Renewal Quote Apply for Coverage Aftercare Service Benefit Card Pricing

  45. Pricing • Calculate price (validate) • Based on: • Plan Design Selection • Employees eligible • Plan experience (if applicable) Internet Sites Quote Renewal Apply for Coverage Aftercare Service Benefit Card Pricing

  46. Apply for Coverage • Company • Complete Application • PAD • Employees • Member brochure • Enrolment Application and Evidence form if applicable Internet Sites Quote Renewal Apply for Coverage Aftercare Service Benefit Card Pricing

  47. Benefit Cards Member’s passport to Manulife Services • Wallet ID • ManuScript Card • ManuAssist Card Internet Sites Quote Renewal Apply for Coverage Aftercare Service Benefit Card Pricing

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